Skin Vitality Medical Clinic Reviews 

790
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 759 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff and nurses are exceptionally friendly, highly knowledgeable, and make every effort to ensure cosmetic treatments feel comfortable and relaxed. Consumers also appreciate how thoroughly procedures and aftercare are explained, which always helps to put first-time visitors completely at ease from the very beginning. However, some reviewers noted communication issues regarding credits and unsupportive responses when raising post-treatment concerns with the team. A few people also mentioned experiencing cold interactions with reception staff, alongside a noticeable lack of transparency during consultations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, welcoming, and knowledgeable approach... See more

Service

Users describe positive interactions with service, highlighting that nurses and receptionists are always... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting the welcoming atmosphere and... See more

Location

People report positive experiences with location, highlighting convenient accessibility, friendly staff, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(790)

756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My experience at the clinic was good…

My experience at the clinic was good for the micro needling I was given. The reason I gave 4 and not 5 stars is due to the fact the appointment was booked with a marketing company. They kept calling and texting me and offering special offers with different consultants and I would try to reach the same one but did not succeed. When I finally booked I was under the impression that this was for exosomes microneedling so I was disappointed to find out it was with hyloronic acid when I arrived. Not the staffs fault. The marketing is very aggressive and somewhat confusing.

August 3, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review. We sincerely appreciate your feedback and are delighted to hear that you had a positive experience with our team.

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Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff. Brook was very courteous and professional

August 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review. We sincerely appreciate your feedback and are delighted to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

Very professional always get amazing results

Very friendly and they are always willing to answer all my questions I love my results always consistent. They always offer great deals as well very professional. My go to place for all my cosmetic needs !

July 30, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your 5-star review. We sincerely appreciate your feedback and are delighted to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

Always an amazing visit with Nurse…5 Star

Always an amazing visit with Nurse Simran and her Team in Stoney Creek! Thank you

August 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review. We’re pleased to know that your experience met your expectations, and we truly appreciate your support.

Rated 5 out of 5 stars

Lovely and great experience

I had a great experience there! The staff is very professional, careful and friendly. Almost didnt feel any pain, as oppose to the same treatment with others clinics. Will definitely return.

July 30, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review. We’re pleased to know that your experience met your expectations, and we truly appreciate your support.

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Rated 5 out of 5 stars

Skin Vitality

The staff at Skin Vitality are always welcoming, informative and friendly. I look forward to every visit.

July 30, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! Knowing that you had a positive experience is exactly what we hope for every patient. We truly appreciate your trust in us.

Rated 5 out of 5 stars

Positive Experience

The online booking system was very easy and the staff are friendly and helpful. The entire process was simple and easy, and the clinic is aesthetically pleasing and in a convenient location.

July 30, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! Knowing that you had a positive experience is exactly what we hope for every patient. We truly appreciate your trust in us.

Rated 5 out of 5 stars

Micro-needling

This is second micro needling I have had done at Skin Vitality . The esthetician was very informative & helpful with the after care as well.

July 29, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Your kind words mean so much to us! Thank you for trusting Skin Vitality and for sharing your experience. We look forward to seeing you again!

Rated 5 out of 5 stars

From the time I entered the door up…

From the time I entered the door up until I left, the staff was very welcoming and professional.
I had the Morpheus 8 done by Julia, and she was so amazing and so kind, and very good at what she does.
I will definitely be going back to this location,

July 28, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the beautiful review! We’re delighted that you had a great experience and truly appreciate you taking the time to let us know.

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Rated 5 out of 5 stars

Botox- Consistently Good Results

I have been getting Botox done for the last two years at Skin Vitality in Mississauga. The experience was great and the injectors have always been very knowledgeable and do their best to make the experience as smooth and comfortable as possible. I also find that my face looks great after a few days and they provide great information on post treatment instructions. Will definitely come back for future services.

July 28, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the beautiful review! We’re delighted that you had a great experience and truly appreciate you taking the time to let us know.

Rated 5 out of 5 stars

💯 satisfied

Staff and the nurse is very helpful.Nurse teach me how to do after care.Very well explained how to do care before come to appointments and detailed explanation.
They knows how to deal patients /customers.
Love the ambiance
💯 satisfied
Clean facility

July 28, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We greatly appreciate you taking the time to share your experience. Thank you for your trust in Skin Vitality and for your wonderful 5-star review.

Rated 5 out of 5 stars

I love coming to see Nurse Nicole at…

I love coming to see Nurse Nicole at Skin Vitality in St. Catharines. Always so welcoming, attentive and answers any questions I have. Does a super thorough job.

July 27, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We greatly appreciate you taking the time to share your experience. Thank you for your trust in Skin Vitality and for your wonderful 5-star review.

Rated 5 out of 5 stars

Red carpet experience and Rikki is a…

Red carpet experience and Rikki is a fantastic nurse. SV Oakville has been my place of choice for over 5 years now!

July 25, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Five stars right back to you! ⭐️ Thank you for your kind words and continued support. We’re so happy to have you as part of the Skin Vitality family!

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Rated 5 out of 5 stars

Great experience

Great experience. The girls were so welcoming and friendly as always. Very knowledgeable and didn’t force anything on me.

July 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Five stars right back to you! ⭐️ Thank you for your kind words and continued support. We’re so happy to have you as part of the Skin Vitality family!

Rated 5 out of 5 stars

Skin Vitality, Richmond Branch

From the moment I arrived, the staff made me feel welcome and were professional, friendly, and knowledgeable. The clinic was clean, well-organized, and had a relaxing atmosphere. I was very happy with the quality of care I received and the results of my treatment. I had a very positive experience with SkinVitality.

I recently had a wonderful experience with my botox and filler treatment. Nurse Jizelle) was welcoming and made me feel comfortable from the moment I walked in. Jizelle was knowledgeable and took the time to discuss my goals and concerns, ensuring that I felt informed about the process.

During the procedure, she was gentle and attentive, making sure I was at ease. I appreciated the attention to detail, and I love the results! My skin looks rejuvenated and natural, exactly what I was hoping for.

Overall, my experience at SkinVitality exceeded my expectations, and I would highly recommend them to anyone looking for professional skincare and aesthetic treatments.

July 5, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are so happy to hear you had a great experience with us. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Skin Vitality Whitby

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce with my face!! Highly recommend

July 24, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! We are so grateful you chose Skin Vitality and are delighted to know you had a positive experience. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Staff is amazing

Staff is amazing. Nurse Anna was so sweet and the treatment barely hurt. I was stressed out for nothing.

July 24, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a 5-star review! Your support means so much to our team. We're delighted you enjoyed your visit.

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Rated 5 out of 5 stars

I can’t say enough about the Whitby…

I can’t say enough about the Whitby location. Everyone has been so wonderful Anna, Erin, Lisa, Jocelyn and I know there’s many more.. They are so knowledgeable. The place is Pristine and I’m so happy with all my appointments. I tell everybody to come here.

July 24, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the 5 stars! We appreciate your trust in our team and look forward to helping you again in the future.

Rated 5 out of 5 stars

Staff was helping & service has…

Staff was helping & service has discount. It was a nice experience

July 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your wonderful feedback. Thank you for choosing Skin Vitality—we're so glad we could be part of your aesthetic journey.

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience

July 23, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Your kind words mean a great deal to our entire team. We look forward to seeing you again soon.

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