Skin Vitality Medical Clinic Reviews 

739
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, knowledge, and warm demeanor, making them feel comfortable and well-informed throughout their visits. Many highlight the excellent service and smooth user experience, appreciating how procedures are explained in detail and performed with care. People also frequently commend the various locations for their welcoming atmosphere and efficient operations. However, some customers also noted issues with customer service, feeling their concerns were not taken seriously or that they were not treated respectfully. A few people mentioned feeling unsupported or even punished for minor issues, with staff communication sometimes perceived as insensitive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, highlighting the quality of care, attention to detail, and... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience as... See more

Location

Customers had positive experiences with various locations, frequently praising the staff for being friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are often empathetic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

My experience at Skin Vitality was warm and welcoming from the moment I walked in. The staff made me feel comfortable right away, taking the time to explain everything clearly without overwhelming me... See more

Company replied

Rated 5 out of 5 stars

I had my first Morpheus 8 treatment and my nurse Julia was excellent! Julia made me feel very comfortable and explained everything as she was doing it! I felt very relaxed and confident and I am so ha... See more

Company replied

Rated 5 out of 5 stars

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(739)

713 reviews in the last 12 months

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Rated 5 out of 5 stars

Skin Vitality Whitby

I always have an incredible experience at Skin Vitality Whitby location. Jocelyn is so very helpful, and always helps me decide what to do. My injector Erina is fantastic, wouldn't trust anyone elce with my face!! Highly recommend

July 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a good experience at Skin…

I had a good experience at Skin Vitality. The staff and the nurse were all friendly and welcoming, which made me feel comfortable. The clinic is clean and has a relaxing atmosphere. Overall, the team was professional, and I was happy with my visit.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

New to Botox

I’m nervous and have always been hesitant about Botox but I’m actually excited now after talking with them today. I look forward to what can be done and it was easily explained to me with a focus of starting small to not overwhelm me - and I appreciate that!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t say enough about the Whitby…

I can’t say enough about the Whitby location. Everyone has been so wonderful Anna, Erin, Lisa, Jocelyn and I know there’s many more.. They are so knowledgeable. The place is Pristine and I’m so happy with all my appointments. I tell everybody to come here.

July 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Shout to Liz!

Everyone at the salon was amazing and they made sure we were very comfortable throughout the entire process! Liz is an absolute ray of sunshine and very knowledgeable. I highly recommend. Thank you Liz!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Milton is my preferred Skin Vitality location. The staff are always welcoming, professional, and truly amazing. My provider took the time to fully understand what I was hoping to achieve and made me feel completely comfortable throughout the appointment. I couldn't be happier with my experience and will definitely be returning for future treatments!

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

This its my first time in skin vitality…

This its my first time in skin vitality milton location really good service very professional staff...special thanks to nurse sana , I do botox for years in other places in other countries,but this was different very satisfied...ill back for sure

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I was very nervous to start doing Botox…

I was very nervous to start doing Botox and fillers, but it’s something I had wanted to do for a while and after beating cancer, I decided to go for it. I really appreciated how much the ladies at the location I visited in. Thornhill were very on top of making sure I cleared properly so the Botox worked properly after cancer treatment. I did in fact I have to wait a little bit to get that approval but once I did, I did feel a lot better that I was cared for properly. Everything was explained to me perfectly. The service itself was amazing. I haven’t felt so good about myself as I have in the last five years after having two babies in cancer the ladies were super nice. The treatment was great the education behind it was amazing. I am so knowledgable now and not scared at all and I am trying to book my next appointment. I also am now bringing my sister with me who was very sceptical at first too until I told her how great my experience was at skin Vitality I highly highly suggest anybody has been thinking about it to visit this location.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

100% amazing

From the staff to the actual delivery of service, my experience was excellent. I received a thorough assessment and consultation before my treatment, and the team patiently answered all my questions.

I had my treatment with Nurse Patricia and her work was truly top-notch. She made me feel comfortable and well cared for throughout the entire session.

I will definitely continue coming to this clinic. Highly recommended! Kudos to the Skin Vitality Eglinton branch!

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

This today was my second visit to the…

This today was my second visit to the lovely ladies at skin vitality, once again I was treated kindly and with lots of respect, everybody there is extremely friendly and very trustworthy. I can't wait to see the results on my forehead! I highly recommend skin vitality for all your cosmetic needs

July 21, 2026
Unprompted review
Rated 4 out of 5 stars

The warm welcome at reception

The warm welcome at reception, modern, clean business. Tori was patient and took her time with my lip fillers, and answered questions on the spot. Yolanda provided cost break down etc....great team!

July 20, 2026
Unprompted review
Rated 4 out of 5 stars

Friendly Staff

Did PRP treatment for myself and the staff were so kind and everything went smooth and well. Just had to wait for quite a while maybe an hour long but it was fine otherwise! Would come back again.

July 20, 2026
Unprompted review
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