Skin Vitality Medical Clinic Reviews 

801
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, knowledgeable, and thorough when explaining the various treatment options and aftercare. Consumers note that the professional team goes above and beyond to make them feel comfortable, answering all questions with patience and care. Visitors appreciate the welcoming atmosphere and the punctual, seamless service provided across the different clinic locations. However, some customers also noted issues regarding consultation transparency, communication breakdowns, and administrative policies. A few reviewers felt disappointed with customer care, mentioning difficulties with credit issuances and a perceived lack of accountability when raising post-treatment concerns.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, welcoming, and knowledgeable approach... See more

Service

Users describe positive interactions with service, highlighting that nurses and receptionists are always... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting the welcoming atmosphere and... See more

Location

People report positive experiences with location, highlighting convenient accessibility, friendly staff, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk in, to the moment you leave, exceptional customer service. No surprises. Treatment plan is designed specifically for you, with no hidden fees. The Adminstrator, Treatment... See more

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

801 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(801)

765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt when I arrived. No waiting around. The girls are all very pleasant. Cannot with for my next visit.

July 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback. We truly value your trust and are grateful you chose Skin Vitality.

Rated 5 out of 5 stars

Talented nurses

Talented nurses, amazing staff, and the facility is so clean and well maintained. Wouldn’t go anywhere else.

July 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback. We truly value your trust and are grateful you chose Skin Vitality.

Rated 5 out of 5 stars

I have been going to this clinic for my…

I have been going to this clinic for my injections for over 4 years now. The staff is very helpful and my nurse Elizabeth is the absolute best. Not only she understands my concerns but she can also give me the exact result I want. She has so much empathy and truly listens to her clients. Love the quality of care and the attention to details too.

July 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback. We truly value your trust and are grateful you chose Skin Vitality.

Rated 5 out of 5 stars

Thank you for an enjoyable treatment…

Thank you for an enjoyable treatment session. The staff was very professional and welcoming.

Thank you!

July 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We appreciate you taking the time to leave such a wonderful review. We hope to see you again soon!

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Rated 5 out of 5 stars

First visit was great!

First visit was great!
Everyone here is so nice and very knowledgeable! Thanks so much! I'll be back

July 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We appreciate you taking the time to leave such a wonderful review. We hope to see you again soon!

Rated 5 out of 5 stars

Great!

The staff are all very friendly and knowledgeable. Very happy with my ongoing results!

July 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We appreciate you taking the time to leave such a wonderful review. We hope to see you again soon!

Rated 5 out of 5 stars

Sherline is great at her art

Sherline is great at her art
Thank you⭐️⭐️⭐️⭐️⭐️

July 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Clean and friendly staff

Clean and friendly staff! Not pushy and reasonable prices !

July 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

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Rated 5 out of 5 stars

Amazing staff and services

From the time I walked through the door I was treated kindly by every staff member I spoke with. I did a consultation for TMJ Botox where i was informed ahead of time about pricing, how many units i’d need, and what to expect. After that a lovely lady named Tori brought me in and was very sweet and comforting throughout the whole experience! My experience was a 10/10 from beginning to end. I’ll definitely be returning!

July 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

Rated 4 out of 5 stars

My experience was excellent today

My experience was excellent today. All questions are answered promptly and professionally . Consultations, receptionists, providers work very well to provide a knowledgeable and professional service. Their teamwork is fluid and seamless.
Big shout out to the Oakville team!
Lori

July 13, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience! We appreciate your confidence in our team and are so pleased you had a great visit.

Rated 5 out of 5 stars

Zoe is a great nurse

Zoe is a great nurse! natural and beautiful results from her always ❤️

July 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for your wonderful 5-star review! We're thrilled to hear you had such a positive experience. Your kind words mean so much to our team, and we truly appreciate you taking the time to share your feedback. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Extremely kind and inviting

Extremely kind and inviting. We were well informed before the injections which were very quick!
Thanks so much

July 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your amazing review! It was our pleasure to care for you, and we're so happy you had a great experience. We appreciate your support and can't wait to welcome you back.

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Rated 5 out of 5 stars

It was my first visit…

It was my first visit and they spent the time to understand my needs! They’re very knowledgeable! I’d recommend them!

July 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We're so grateful for your kind feedback! Thank you for choosing Skin Vitality and for taking the time to leave us a 5-star review. We look forward to seeing you again at your next visit.

Rated 5 out of 5 stars

The Skinvitality Milton location’s…

The Skinvitality Milton location’s staff were very friendly from the front desk to the injector.

July 7, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Hearing that you had a positive experience is the greatest compliment we could receive. We truly appreciate your trust in our team and look forward to welcoming you back.

Rated 5 out of 5 stars

Lovee the Whitby location

Lovee the Whitby location! Everyone is so nice and patient, and Anna is top tier, sooo kind and walks you through everything!! I would give more stars if I could.

July 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the wonderful review! We strive to provide exceptional care and service, so it's incredibly rewarding to know we met your expectations. We can't wait to see you again soon!

Rated 5 out of 5 stars

I had Botox at the Richmond Hill…

I had Botox at the Richmond Hill clinic. I have gone here a few times now and have had some not so great experiences, but keep coming back. The nurse I had today was amazing, very sweet and gentle and also very knowledgeable. I unfortunately did not catch her name but will be asking for her the next time.

July 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind words and 5-star rating! Our team is dedicated to creating a positive experience for every client, and we're so happy yours was a great one. We appreciate your support!

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Rated 5 out of 5 stars

such a good experience at Skin Vitality…

such a good experience at Skin Vitality in Whitby. Great customer service and my injector Nurse Arienne is amazing ! Highly recommend!

July 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your 5-star review! Thank you for trusting us with your care. Your feedback means so much to our entire team, and we look forward to helping you achieve your goals in the future.

Rated 5 out of 5 stars

You’ll leave happy!

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand and explain the services and treatment plans. They erased my fears of med spas/clinics and left me loving my skin and face. Jessica was so warm and bubbly, I can’t wait to come back!

July 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to share your experience! We're delighted you enjoyed your visit and appreciate your recommendation. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Extremely welcoming

Extremely welcoming, gave detailed information on procedure. Answered any questions asked. Put at ease throughout entire procedure and explained each step throughout procedure. Honey was helpful and welcoming in listening to my concerns and helping choose the right procedures. Sana was very professional, polite and honest in giving recommendations and her opinion on products and procedures.

July 7, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Your kind words truly made our day! Thank you for your 5-star review and for choosing Skin Vitality. We appreciate your confidence in our team and look forward to seeing you again.

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