SKT Themes Reviews 

384
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I always come back to SKT Themes and have been doing so for over 10 years. Three reasons. 1 - Beautiful and usable themes, 2 - Plenty of detailed support documentation, 3 - Awesome customer service (s... See more

Rated 5 out of 5 stars

From the very beginning, SKT were responsive, helpful, and guided me through the entire process, despite me knowing very little about it. They accommodated all of my change requests with what felt lik... See more

Rated 5 out of 5 stars

I'm absolutely thrilled with SKT Themes! Their themes are not only visually stunning and highly customizable, but also incredibly user-friendly. What truly sets them apart, however, is their exception... See more

Company replied

Rated 5 out of 5 stars

Other than I liked the theme, it came with something that's getting rare in today's world: actual support from an actual person! I'm not a developer so when I sent an email with my stupid question, I... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

SKT Themes is a WordPress themes selling company. That provides free and premium themes for businesses, individuals, and organizations across various industries. The company focuses on creating responsive, SEO-friendly, and customizable themes that work seamlessly with popular page builders like Elementor and Gutenberg, as well as WooCommerce for online stores. Its portfolio includes niche-specific designs for sectors such as healthcare, education, travel, restaurants, NGOs, and more. SKT Themes also offers theme bundles, lifetime plans, and customer support to help users build professional websites quickly and affordably. SKT Themes was established in the early 2010s with the goal of simplifying website creation for small and medium-sized businesses. Initially, the company released a handful of free WordPress themes that gained traction within the WordPress.org repository. Over time, SKT Themes expanded into premium offerings and built a reputation for providing affordable, user-friendly solutions. The company also introduced theme bundles and lifetime memberships to give customers broader access to its growing catalog. Today, SKT Themes has developed hundreds of themes, serves a global user base, and maintains an active support forum and customer service team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

384 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(384)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

SKT themes are AWESOME

SKT themes are AWESOME! I can't say enough about them! Their themes are really nice, well-coded, and not full of bloat! But better still, they have amazing support and customer service! Sonal Sina has been extremely helpful and very professional!

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Attention subscription trap…

Attention they are also force you into a subscription, but it's a trap because there is no explicit area or button where you get informed that you are buying something with a subscription you have to pay for annually .....
It is a subscription trap!!

July 27, 2024
Unprompted review
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Reply from SKT Themes

Anyone can check the pricing page its given its annual renewal. Before payment we force customers to go through terms and conditions which also mentions the same.

After payment the order email has written its an annual renewal subscription.

In the order page where customer can download the theme there also its written its an annual subscription. In my-account area its written its annual subscription.

Even after all this when the customer came back to us we did offer a refund minus the transaction cost because payment gateway does not refund transaction costs.

But the client denied the offer and instead placed a card dispute.

Obviously the merchant and payment gateway favoured us in the decision because obviously it has been written multiple times plus we genuinely offered a refund too. This is client's fault and the trap is laid from the client end not from our end.

We believe in good customer service and till the end we wanted to provide the same but the customer behaved with us very rudely. She said i want every penny refunded as if we did a mistake here. The customer does not even use their own name which shows she doesn't want people to know the real person behind the review.

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Rated 5 out of 5 stars

Excellent Theme and Customer Support

I highly recommend this company and its products. I am delighted with their Prompt responses to my questions and the high-level quality help and answers received. I will definitely purchase whenever I need another theme for my clients.

July 26, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

Rated 5 out of 5 stars

The theme is very beautiful

The theme is very beautiful, easy to use, adaptable to different situations and the online support is fast and effective. I am very satisfied!

July 22, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

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Rated 1 out of 5 stars

I purchased their theme over 2 years…

I purchased their theme over 2 years ago and never renewed, out of a sudden after tow years they charged me 39usd and refused to refund me. my mistake honestly was mistyping my email. but i am sure unless i missed it i wasn't charged for at least 2 years and there was no opt-in option if i recall correctly for auto renew and even if it was i wouldn't signup for it because the theme was for a friend whom i advised not to purchase and recommended another theme.

May 4, 2024
Unprompted review
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Reply from SKT Themes

The customer here forgot the email he used. We even asked him the last 4 digits of the card and that also he failed saying he has lost the card.

How should we provide a refund then without knowing which customer and card we need to refund. After delaying this for over couple of months the customer returned to us saying he mistyped the email and hence never got email notifications (his mistake here) and that card was lost but now remembered the last 4 digits.

Since it was over 30 days we could not provide a refund however we did offer a credit for future purchase plus cancelled the subscription immediately.

Customers often come here to write negative review but fail to say whose fault it was in the first place.

As a business we did whatever was fair and we always believe in good karma and providing good customer service to our customers.

Rated 5 out of 5 stars

I'm absolutely thrilled with SKT…

I'm absolutely thrilled with SKT Themes! Their themes are not only visually stunning and highly customizable, but also incredibly user-friendly. What truly sets them apart, however, is their exceptional support team. Every time I've reached out with a question or issue, they've responded promptly and gone above and beyond to help me resolve it. Their instant support is truly unparalleled. Whether you're a seasoned developer or a beginner, SKT Themes has got you covered. Highly recommended!

May 30, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

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Rated 5 out of 5 stars

SKT Themes cost, customizability, & Customer Service can't be beat!

the themes are fantastic. But I have to say the best thing about this is the stellar customer service. It's a very different platform than I'm used to creating sites on and there is a bit of a learning curve for self-promoting performing artists like me, but the expert customer service of this app makes everything much easier. And the price for hosting and design blows a lot of competitors out of the water. I highly recommend building your next site and having it hosted by SKT themes! Actors! I'm talking to you! this is a highly customizable and very cost effective alternative to the crazy monthly subscription models that are out there. Cannot recommend highly enough. Thanks Sonal & SKT Themes!

May 28, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

Rated 5 out of 5 stars

No fuss No muss

No fuss, no muss. Prompt, on point, excellent communication skills in English. Got the job done on time - ahead of my expectation.

May 22, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

Rated 5 out of 5 stars

This WordPress theme company offers a…

This WordPress theme company offers a diverse range of beautifully designed templates to suit various industries. Their themes are user-friendly, feature-rich, and backed by excellent customer support

May 20, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

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Rated 5 out of 5 stars

Friendly Themes

Provides a solid foundation for building and growing your website over time

May 17, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

Rated 1 out of 5 stars

Would not recommend

Would not recommend. After downloading there theme, I ran into multiple issues and the template was not user friendly. Between their own block software and elementor, it was complicated and hard to use, resulting in many elements not updating properly. Their support took hours half a day to respond, the next day did not respond again until the next night. After 2 days of getting nowhere and realizing this would be a long process, I went with a different theme. With the new theme (Creativeo by Rocky) I was able to finish an entire home page in just a couple hours.

I had then requested a refund through SKT as it had only been 2 days and had not been used, however, SKT themes does not offer refunds, so be aware!

UPDATE: After comment below, where developer shows extreme unprofessionalism and tries to discredit me and says this is a made up story by competitor, I would like to also make users aware of my other review on sitejabber - where I was able to post screenshots of my exchange as well as was required to submit proof of purchase. I would post the screenshots here as well if I was able to.

May 16, 2024
Unprompted review
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Reply from SKT Themes

A competitor posted this review recommending their own theme as better than ours. It's clearly written in the review as well. Rest all of it is a made up story because the customer never sought any help.

Unfortunately trustpilot does not flag or remove such reviews.

Rated 5 out of 5 stars

LOVE my theme

LOVE my theme! And their customer service is top-notch, they've always been super responsive and helpful when I've needed it.

May 6, 2024
Unprompted review
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Reply from SKT Themes

Thank you so much. Look forward to serving you again.

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