Sky Reviews 27,652

A totally disgusting untrustworthy company that is not worthy of your business. Annual in contract price rises and truly awful Indian call centres that conveniently forget to cancel services when requested, that is when they have stopped passing you around multiple different departments and asking the same questions repeatedly in the hope that you will just give up and go away through sheer frustration. ** Tip - always record your conversations with Sky as they will conveniently lose any records when it suits them and argue you never made any such call unless you can prove it and keep a close eye on your bills and money being taken from your account after any requested changes.

So many better and cheaper alternatives around with no price hikes so do yourself a massive favour and please shop around for much better service.

Avoid at all costs.
Awarded 1 star as zero is not an option.

This is the worse wifi anyone can get.It’s god awful and when i mean that,kids in the slums would prefer having poo as their meals than have this wifi because how poor this is.The plan i have is optic fiber but i still don’t get wifi in the kitchen when the router is only one floor away.You should NOT get this wifi if you want to keep your sanity and your children’s aswell if they play online games.Never buy this fraud of a wifi conpany

Been a sky customer for 17 years and had to do my usual cancel and barter end of contract rubbish to get a better deal than a new customer job again. But this year the equipment failed 3 months before the date so I decided to give my notice early while I sorted the new equipment to replace their old box. New box arrives no subscription on it as you have to ring them to get set up, told it would be back on in an hour but still didn’t work next day. A week without service now for £80 a month and they don’t compensate for their equipment malfunction by the way! Spoke to 4 different advisors until one realised they had cancelled my contract in the call and didn’t know why? They also couldn’t reconnect me as my discounts I had weren’t eligible any more but when I said I would pay a bit more they couldn’t connect me as the first advisor put me down for an engineer visit instead of box swap. It’s all laughable but when I made a complaint I was called back regarding my broadband which I had never had, all in all I have left sky and they have lost a vip customer because their cheap abroad call centres haven’t got a clue. But not having sky now I realise it was terrible anyway as so many footy matches are on other channels and their own movies and sky channels are piss poor so thank you Sky for being so bad with customer service you have actually done me a massive favour! £1000 better off for me and I’m sure your losing many more customers with this terrible service.

Sky doorbell arrived today with internal camera, camera is ok, I could live with that. The doorbell would not connect until possibly 10th attempt then, required an update. 4 hours later still no update after numerous attempts, one minute no update required then required. It wont work unless updated. I suppose you get what you pay for. Cancelled and sent back. Utter rubbish, in my opinion. Getting 'Ring'.

If I could give Sky 0 stars in fact it would be minus. Sky Agents give misinformation are incompetent and breach their own policies and codes of practice. Upgraded my phone in Feb/March sent an email to advise me the bill was settled restricted my phone on two occasions with no reason to do so stating the bill wasnt settled compliant now submitted to CIAS. If your wise stay away. Now June and still no further forward

Paying extra money for Sky WiFi Max and the engineer doesn’t bother to turn up for the appointment! Poor stuff.

Just visited the booth . Joe couldn't have been more helpful and informative

Haroon serve me and he told me detailed information about smart home and I have bought at the end.
Thanks a lot and professional service

Amazing experience
Hamza helped us out & sorted our broadband, TV & sim at a very good price.
5 stars

We left Sky TV last year, due to the excessive price increases. Despite being customers for 17 years, Platinum customers! We saw no benefits for this, so called premium membership, just the occasional offer of a half priced movie which was not of the least interest to us!
We were out of contract and rang to close our TV and broadband, this was all sorted, except it wasn’t! An incompetent member of staff had failed to cancel the broadband, so we received a bill. Endless phone calls were made, argument after argument … it wasn’t their fault, apparently, they more or less accused us of lying, whereas it was the other way round! Just for the sake of peace we paid the £54, legalised theft!
This year our phones ended their contracts, obviously we didn’t want to renew after the way we were treated. Of course, obtaining PAC codes had to be a long, drawn out affair!

Some of the staff working for SKY either don’t know what they are doing, or make things up! Waiting 24 hours for an email which was never going to arrive, only to he told that we shouldn’t have been told that.

Fortunately, a phone call from Dina, nice Scottish lady, and it was all sorted. This lady is wasted working for SKY.

We will NEVER return to SKY, awful, awful company!

Michael was very helpful and friendly, would definitely recommend

Tamia and jeni
There are good
Friendly

Explained all the details that I needeed. Husnain provided a great service.

Jeni and tamia
Very happy with service

My experience with Sky Mobile has been consistently disappointing. A previous complaint took three months and five separate attempts to resolve. Despite repeated promises, I never received a callback or any updates, and I had to explain the issue from the beginning every time I contacted them. Sky eventually ruled in my favour and awarded compensation, but the process highlighted significant communication issues between departments and support teams.

More recently, I was unable to obtain a replacement eSIM due to a system error. I was told it would be resolved within 30–40 minutes, but nothing happened. Nearly two weeks later, I received a callback, explained the issue and my frustration, and was then unexpectedly disconnected.

While individual staff members have generally been polite, Sky's systems, internal communication, and complaint handling processes appear poorly managed. Based on my experience, the company shows little evidence of learning from recurring service failures or improving the customer experience.

Took out a new internet connection. they have charged me for a months wifi although I have been wihtout wifi for over a month due to the line being damaged. I have tried to book in multiple engineers to resolve this but they cannot get anyone out to resolve this. i have now asked them to cancel down the contract so I can go with a new provider because I have a Tennant moving in next week. They have told me I am in contract and cannot cancel even though they are unable to provide me with the service.

DO NOT USE SKY! they have some of the worst customer service who effectively say the system says no and thats it.

Rio was very helpful, friendly and had great communication. Explained everything perfectly and left feeling satisfied

customer advisor really offended me with the following sentence "Please have a thought for once and let me know?" very rude. They are increasing prices just for the run of it. Have been a customer for 11 years and keep increasing prices, but get nothing extra - not worth it with all the streaming services we have now.

Great service really easy to change my broadband savings amazing very happy

Shazad was very good man