Sky Reviews 

Engineer came un announced last week to install a box outside the house but cut off our internet? They can’t come until end of the month. It’s their fault but no rush to get it sorted! Still without internet. Absolute joke. Stay away.

Massively overpriced for slow internet. Paid £28 in the first year, finished by paying £34 and then they put my monthly cost up to £49 a month for 73.6 Mb/s and unable to watch tv whilst my husband downloads a game.

Disgusting, greedy prices quite frankly. I went to Rise Fibre, I have high speed internet and will pay £13.50 a month and by the end of year 2 I will still only be paying £31.50 a month.

Don’t let these companies rip you off, shop around.

Total incompentance at sku 3 weeks no new sim . total incompetence at sky by not sending me my new sim card. Im.now out of contract and uncontavtanle due to sky's utter incompetence

Stuart was absolutely wonderful and so kind to my mum and helping her reduce her Sky bill. He took so much time to sort all her contract out and help her understand everything.

I’m very happy about Ben to serve me
So nice slow explain to
Thank you all serve me

We've been with Sky for more than five years, and our bill had crept up to nearly £100 a month, so I finally rang to review our package.

Just getting hold of them was hard work. It took several Google searches to find a phone number, and the line was so bad I had to hang up. Then I tried live chat, which is buried pages deep on the website. When I finally found it, it said chat was unavailable, even though I was contacting them during opening hours. So I was back to the phone.

Somehow I got put through to technical support. I used the chance to mention some problems we'd been having with our Sky Q box. The gentleman I spoke to was great and walked me through the troubleshooting. When I said I wanted to review our package, he transferred me.

That's when it went downhill. I explained clearly that I wanted to lower the bill by removing the kids' channels, movies and the UHD channels. The agent started talking about our Netflix plan instead. I told her not to touch Netflix because we use it a lot. She went on to say she was changing it to the plan with ads anyway. I said no. Then she said she'd go ahead with the change, which would leave us with ads and only two screens. I had to tell her several times to leave Netflix alone. It took about 10 minutes before she understood what I was actually asking for.

When I asked what Sky could offer if I renewed my contract, she happily told me about Sky's "amazing offers", which turned out to be £5 a month off. That's for a customer of more than five years. She put me on hold to talk to a colleague and came back with what worked out at £8 a month. I said no thanks, asked her to remove only the packages I'd asked about, not Netflix, and said I'd talk to my wife about other providers.

I asked whether I could speak to the retentions team, which is the team that tries to keep customers from leaving. She said she was in retentions. I'll admit I got a bit frustrated at that point. She then transferred me again.

At last I spoke to a very pleasant man who really was in retentions. He told me the previous agent was most likely in sales. He went through our package properly and cut our monthly bill by nearly £50. We're now happy and staying with Sky.

The last agent is the only reason I'm not giving one star. But it shouldn't take 1 hour and 15 minutes, three transfers and a fight to stop changes to Netflix just to get a fair deal. Sky needs to make it easier to get in touch and make sure customers get to the right team first time. 2 stars.

Appalling customer service. Seems impossible to speak with a human and then when you do their English and accent is too hard to understand. My broadband went off after being perfect for years and I was told I needed to upgrade to Sky Max?? I agreed and have fitted the new hub which is still terrible and no service in half of my house. Spent 3 hours on Sky, used up 94GB from piggy bank as no wifi in most of house and Sky say nothing they can do! Not sure what the options are but seriously going to cancel my tv package because of this. I have been with Sky for over 20 years and have always had excellent service provided with great customer service advisors. Outsourcing only works when you need basic customer relations and not when customers require in-depth support.

Indian Call Centre is a joke. How much do they get paid, because they have NO Training?? They try and look up your issue, then being unable to answer, 1) complain their computer is broken so they cannot help 2) try to bat the issue away with a false answer (IE lying) 3) promise to call you back when they have an answer (but never do). They are obviously paid by SKY on response time per call handled - as they are quick to answer initially in off-peak times at least. But what happens after that is a waste of time and space. Well thanks for response below by Sky. I do not use Instagram nor Facebook, so no help there. If the staff at these call centres are as bad regardless of their location it is clear Sky's training is not working. I was given bad advice on 3 occasions today and it just makes the Sky Call Centre Staff look stupid. Told to by Advisors to contact Yahoo and NowTV about a Sky problem, that only Sky can resolve, is not Service!

Very difficult to find a contact number to get in touch and when I finally got in touch calls were taken in India which became very difficult to understand and felt as if they were clueless of the problem. Was passed on to several people going in circles until was told to wait 72 hours to be contacted and was emailed a query number , after a week still no call back. Tried to call back a week later for update and the attendant put the phone down on me. I am honestly unhappy with this level of customer service and my issue has still not been resolved.

100% service from joe couldnt be more helpful

I spent an hour on the phone with their customer retention department. Scottish guy named Alan. I had cancelled our contract due to it being unaffordable

He persuaded us to stay by agreeing a new 24 month contract priced at £44.50

Sky signature £26.50
Sky cinema £10
Sky muktiscreen £8

Very annoyed a week later to see our new contract appear in our Sky account at £50.50

I complained four times to a variety of people and sources. Wrote to Sky TV too

It took me five days to sort it out. Sky did actually agree a further £2 discounts as a gesture of goodwill.

The engineer was very good. Knew what he was doing and explained everything as he went along. He also asked for permission and was respectful. He did a good and neat job and did not leave a mess.

Have tryed talking to sky no phone for 10 weeks and they take money from my account ( to much) and been promised it back weeks ago I have been on sky help line today over a hour and still no help and no I won't go on Facebook or any other thi as I have rong aboat 20 ti.e and still nothing g you contact me for a change customer service ice is bad and they lie a little this is bad how you treat oap

We saw a guy called raj at the sky stand who sold us a sky glass tv 12 months ago. He didn’t explain that we would have to pay for a sky package if we had the tv. We have only just found out a year later we were paying for the package as we have been waiting to move. Terrible experience feel like we have been lied to. Not happy.

Joe,
Is A credit to your company,

Sky Mobile's automated systems have completely cut off my family’s active mobile lines over a frozen, disputed overlapping charge, despite my regular baseline monthly bill being paid in full and in good faith. By maintaining a blanket network restriction during an active billing dispute where the baseline is settled, Sky is in explicit violation of Ofcom General Condition C3.
This entire dispute stems from a broken verbal contract where an agent failed to apply a promised credit, followed by severe warehouse negligence. When I refused a poor trade-in offer, Sky returned my premium handset loosely in an uninsulated cardboard sleeve, dropping it through my letterbox onto a hard floor and causing physical scratches.
My formal executive escalation to the Group CEO’s office and my statutory Subject Access Request (DSAR) are already actively ticking. My nephew and I have been left completely without service since Friday and forced to buy emergency Pay-As-You-Go SIMs just to stay connected. I refuse to engage with automated templates or live chat loops. I require a senior human manager to review my active priority complaints file, restore my family's signal immediately, and clear this disputed balance.

UPDATE 20/10/2026: Sky has responded publicly with a generic copy-and-paste PR script directing me to Facebook and Instagram. I reject this deflection. I am a customer of 11 years whose active family mobile lines are currently cut off in direct breach of Ofcom General Condition C3 during a live dispute. My formal escalation is already sitting with the Group CEO's office. I will not move this to social media chat loops. I require a phone signal restoration override and a resolution to the warehouse property damage claim from a senior manager via my active email thread immediately.

I've been a Sky customer for over 10 years. Until this month, I paid £33 per month for Sky Full Fibre 300 broadband, but this has now increased to £46.50.

I found a new-customer offer for Sky Gigafast 900 Mbps at £29 per month, so I called Sky to see what they could offer me. After 12 minutes, the first agent said she had secured a good deal and would transfer me to the relevant team.

However, the next team had no record of this and said the previous agent hadn't spoken to them. After another 23 minutes, the best offer I received was £47 per month for exactly the same Gigafast 900 Mbps package available to new customers for £29.

That's £18 more per month — a staggering 62% extra for the identical service, simply because I'm an existing customer.

After more than 10 years of loyalty, I expected much better customer service and a fairer deal. Sky seems determined to penalise existing customers while rewarding new ones.

If this is how Sky values loyalty, it is time to take my business elsewhere.

Fantastic service from Terry this morning.
Easy process to walk through the options available and explained everything really clearly.
Highly recommended.

I wanted Sky to upgrade my internet to sky fibre but due to sky an openreach not resolving address issue list my service for two weeks I had enough and decided to leave sky and go to new provider after several complaints written and call bots sky eventually resolved all issues with Tv service and gave us goodwill gesture not to pay for my sky service for 1 month and Sky sports free for one month cancelled on their app when it was over and guess what they charged me for that free month and put me in contract till 2027 long standing customer not happy they don’t seem to be communicating with each other

Russ did a great job installing our Sky dish after moving to a brand new home. Russ arrived on time, very professional and polite and his cabling work from the dish to our box is amazingly straight and tidy! Thanks Russ.