Sky Reviews 

Mark was very thorough in explaining all the options to me & working out the best plan for my needs. Talked me through step by step guide to everything, helped set up Sky app as well as Sky Go. Service was exceptional.

⭐ 1/5 — Absolutely Disgraceful Service from Sky & CityFibre

I don't usually write reviews but the level of incompetence I have experienced from Sky and their installation partner CityFibre has been so shockingly bad that I feel obligated to warn others.

Let me start with Sky's call centre. I called to reschedule my installation date and was given a confirmed date of 18th August by their agent. Clear as day — 18th August. So imagine my disbelief when I received a message from CityFibre telling me my installation was booked for 28th August. Ten days later than what I was promised. When I tried to call Sky to resolve this, I was subjected to what can only be described as one of the most frustrating telephone experiences of my life. Their IVR system is an absolute joke — cheap, clunky, and deliberately designed to stop you from ever reaching a real human being. You are bounced from one automated option to another, repeating yourself endlessly, only to be placed on hold for an eternity. It is abundantly clear that Sky invests nothing in their customer contact infrastructure. For a company charging premium prices, this is inexcusable.

Now for CityFibre — where do I even begin. Their communication is non-existent. They booked an installation date without confirming it properly, gave me conflicting information, and when I tried to reschedule, the process completely broke down. There was zero coordination between CityFibre and Sky, leaving me — the customer — stuck in the middle with no internet, no resolution, and no one taking responsibility. This is not a minor inconvenience. I have young children at home with their grandmother and I rely on internet access to stay in contact with them when I am at work. Their incompetence has left my family without connectivity and put me in a genuinely stressful situation.

I cancelled my subscription as a direct result of this chaos. Sky lost a customer not because of their product — but because of the sheer inability of their staff to honour a commitment and the total failure of CityFibre to deliver a basic installation competently.

Avoid Sky if you value your time, your sanity, and a company that actually keeps its word.

— Omar Hussain, Birmingham B23

My wife has dementia
Sky couldnt care less. Ive been with them nearly 30 years.disgusting company

From Chris matz
Wow a wonderful customer service from Charlotte.
Absolutely fantastic.
Went the extra mile.
Friendly sky engineer
Superb 10/10 job well done🏆🏆🏆🏆🏆
Thank you so much for helping me Charlotte.
I don't get these bad reviews as I've been with sky 18 years 15 days and always been looked after.

Earlier today I wrote Sky customer revive was awful. This was based on virtual chat line, which I went round in circles and got no satisfactory answer.
Once I’d spoken to an actual person at Sky customer service on 150 today, I had a totally different experience.
I found customer agent NAJIB extremely helpful and pleasant to deal with and he resolved my issue immediately. Well done. An asset to Sky.

After an incredibly difficult dealing with customer services which resulted in me wanted to leave Sky, I came into the store and spoke to Omar who recognised me straightaway from our previous conversation, due to feeling slightly stressed Omar managed to take control and stay calm whilst resolving the situation leaving me happier and much more relaxed than when I came in.

Great experience Joe was very helpful and helped me a lot 10/10 would recommend.

EXCELLENT service I received today.On the phone.A BIG 'THANKYOU ' for being Patience and Kind.

Richard was amazing really patient

Nothing but problems since the first week I got sky. Remote control stopped working, I had to get a new one sent which took a few days. WiFi went down (not an area outage - that came a month later). I couldn’t watch most of the channels on Sky go when I was travelling. It took almost 3 days of multiple calls to fix that. It was fixed for a few months and for no reason the same thing happened again. That took a day and a half. I had another issue, started a Sky chat. Waited 3 hours and got a message that they’d closed but would get to me the next day. The same thing happened the next day and the next. I opened a complaint and I’ve gotten 4 emails saying we haven’t heard from you we will close this in so many days. I emailed back and said you keep saying you’re going to close it if I don’t get back to you while I’m waiting for you to address it. I just got an email saying that They are sorry I’ve gotten the same emails and that they send it out to see if we still wanted the complaint followed up and finished with if we don’t hear from you in 2 days we will close the complaint. Why would anyone want a complaint closed when the issue isn’t addressed? Why would a customer follow up with Sky when we are told we will get a reply???? On top of that they show the same rubbish all the time. How many times can you show shawshank redemption and dumb and dumber. They had Matilda, a kids show on at 3am when I was trying to watch something while stuck in hospital. The weekend is a marathon of friends over and over and over and vicar of dibley. I wonder if someone comes in every now and then to press a button and go back home because this is money for nothing. I won’t be renewing. Id sooner watch paint dry.

Sky moves you from colleague to colleague, no one takes responsibility, we have been without service for 3 weeks now, and no engineer booking has been given. They raise CRFs, but nothing actually happens, honestly i would not go near Sky ever again.

Was with sky for many years for my
Phone and broadband, the start of 2026 a call centre employee upgraded my “tv package” without my permission, I don’t even have sky TV! I got the email and immediately said I never wanted this.. did the stop it? No. I found out three months later when I had bills for Sky TV I didn’t own? They apologised and said they’d remove it and look into it, where am I now? With a debt collection company calling me 6 times a day and leaving me texts and voicemails and emails while sky are saying I don’t owe anything and CCS saying I do because sky haven’t told them! To top it off my internet has been down for 4 days. Disgusting company

Got a great deal from Stuart - very professional and knowledgeable

Joe managed to get me some good discount on my bill

THE WORSE COMPANY EVER !! Every single year I said that I will cancel my contract with them but I don't know why I renew it all the time. AND IT'S MY BIGGEST MISTAKE !!!!!! They charged me 65 euro a month for just normal SKY TV and Netflix ! So last weed as my contract ended I rang them asking to get the SKY Ultimate (SKY + 4 other channels!). I spoke with 5 different people, spend more than 1 hour before the last person told me "yes we can offer you that for just 42 euro a month - you just need to pay 50 euro for the new box. A delivery company will bring the new box you will have to give the old box back" SIMPLE ???? NO ! NOT WITH SKY ! Because first the delivery guy yes he gave me the new box but he didn't take the old one AND THANKS GOD FOR THAT BECAUSE AFTER THAT IT WAS A NIGHTMARE !! I am 66 years old I don't have a clue about this new technology. I stayed 2 hours on the phone with another 5 people trying to explain my situation. I live with a friend that have cancer and tried to help me. We asked a few times for a technician to come to set up the new box "oh no sorry we can't" REALLY ???? This time I spent 2 hours on the phone for nothing ! Spoke with 2 suppose technicians that were in India because they said the new box must be first connected because cancelling the new contract !!! REALLY ???? And we tried everything and nothing was working. Finally I spoke with Jane that if I understood was for the VIP team that just told me she will send me a package for me to send back the new box. I told her that she will have to give me back the 50 euros deposit I paid for a box I can't use ! Hum.... she was not even sure about that !! A COMPLETE NIGHTMARE !!! I am working from home and I LOST 2 HOURS OF WORK CAUSE THIS SKY NIGHTMARE !!

Regarding their last reply, Sky’s automated platitudes completely miss the mark. Patronizing a customer of eight years with instructions on how to use a website or dial a telephone—after I explicitly made clear I’ve already been through customer support—is the exact breed of passive-aggressive gaslighting we’ve come to expect from them.

"If you choose not to use our social platforms..." entirely dodges the point. I refuse to line the pockets of a third party that profits off harming children. Why is Sky so comfortable doing it? I’m in my fifties; I remember when a corporation facing those kinds of allegations would be ostracized overnight. The fact that corporate Britain now treats platforming them as business-as-usual doesn't make it acceptable—it just shows how low our standards have fallen.

Instead of addressing why official customer care is being outsourced to Meta, Sky offers canned deflection while gutting the product we actually pay for:

Forced Ad-Tiers: Core catch-up content I used to download cleanly is now locked behind a third-party HBO app loaded with unskippable advertisements.

Compulsory Data Harvesting: I contracted with Sky, not HBO, Hayu, or Disney. Forcing customers to sign over personal details to third parties just to watch basic television is a joke.

Insulting Hypocrisy: Sky claims charging extra for HD provides "customer flexibility," yet they have no problem stripping away native features, forcing ad tiers, and bundling unwanted apps without asking.

I didn't request a downgraded service, I didn't ask to sit through ads, and I certainly don't need a condescending lesson on how to contact customer care. Sky has degraded a premium subscription into an ad-saturated hassle—and their support team exists solely to evade accountability.

James and mark, very helpful and knowledgeable

Recently contacted by Sky,Man from India call centre re updating Internet Hub and renewing subscription.
I found it very hard to explain which services I required,one in particular was my choice of Sky Sports F1,despite my objections to getting Sky Sports he continued to overrule me.
I said I do not want any sports other than F1.
My new subscription has included Sports!!!
I am very unhappy with Indian Call Centre I now have to try and get my subscription sorted correctly.
No way will I speak with India again.

Richard is very easy to talk to and very helpful. Go and see him at St George's Centre Preston!!