I could not make a better choice than Skycop to recover my compensation when my home airline as well as their staff looked away and ignored my claim. Yes it took time but Skycop made sure that I got w... See more
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Skycop did a great job and paid my full compensation. I submitted my claim a year ago and received my compensation few days ago. I'm very satisfied with Skycop's service, both in terms of comm... See more
Company replied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, afte... See more
Company replied
This company is extremely bad. I registered trip number #0a5a03c0 on August 25, 2023, and as of today, April 18, 2026, I have NEVER received a response. This company is very, very bad and operates ver... See more
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
Breach of guidelines
DO NOT USE SKYCOP
DO NOT USE SKYCOP
Reference claim No #97b6bfe4 submited 15 July 2025 has not been settled. My flight company Virgin who I chased in December 2025 confirmed by email that full payment was sent to Skycop on 25th July 2025 and despite numerous emails did not receive a reply, finally I emailed Allex ( after seeing his email on review) and got a reply saying full payment would be sent because of the delay. I sent Allex my bank details and after 2 weeks chased again and got a reply from Allex saying that he is only admin and can only request payment, that was last week.
It is starting to feel like a scam.
I would like to resolve this in a civil manner without the use of alternative methods.
Options available to me is make a claim via European small claims court ( as my wife is European) , contact Rip Of Britain and also Virgin have asked to be kept in the loop as they may stop future claims payment to Skycop if this is not resolved.
February 24, 2026
Unprompted review
Reply from Skycop
Dear Mr. Patel,
Thank you for taking the time to explain this in detail. Your frustration is completely understandable.
We take responsibility for the delays and for the mixed messages you’ve received. We’ve checked your claim internally and have ensured it is under priority review. As soon as the claim admin reviews the case, you will be contacted directly with a clear update on the payment status and next steps.
Your case is being actively monitored, and our aim is to resolve this properly and transparently without further escalation. We appreciate your willingness to handle this in a civil manner and are committed to doing the same.
Best regards,
Skycop Team
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Would give 0 stars if it was possible
Would give 0 stars if it was possible. I’ve been chasing my flight compensation since October 2023 and I still haven’t received anything yet. I’ve emailed them multiple times and the compensation was approved Jan 2025. If I had known it would take this long I would’ve claimed compensation directly with the airline. Skycop needs to give the full compensation and not take their cut due to the delay!!!
February 24, 2026
Unprompted review
Reply from Skycop
Hi Mizan,
Thank you for sharing this - we understand how upsetting it is to be waiting for such long time. Chasing for updates for this long is understandably exhausting, and we take responsibility for the lack of clear communication.
We’ve checked your case internally and want to reassure you that it has been escalated. You will be contacted directly by our admin team with a clear update on your claim status and the next steps, so you’re not left waiting without answers.
We know situations like this can seriously affect trust. For anyone reading, when concerns are raised, they are actively monitored, escalated, and handled individually until resolved.
Best regards,
Skycop Team
They said that they were giving us 600…
They said that they were giving us 600 euros and recieved 300 euros
February 23, 2026
Reply from Skycop
Hello Daniel,
Thank you for raising this - we understand how confusing and disappointing it can be to expect one amount and receive another. We’re sorry this wasn’t clearer at the time.
We’ve checked your case, and it appears the Fast Payout option was selected. This option allows part of the compensation to be paid out sooner.
That said, we recognise that this should always be explained transparently and without any room for confusion. Our team is reviewing your case to make sure everything was applied correctly and clearly communicated.
Thank you for bringing this up, Daniel. Skycop offers different payout options so clients can choose what works best for them, and we remain committed to making those choices clear and fair.
Best regards,
Skycop Team
Feels like a con. Waiting over a year
I made a claim through SkyCop and have been very disappointed. It feels like I have been conned. I have followed up for an update on my claim multiple times and have received no helpful information. I have been waiting over a year now.
February 23, 2026
Unprompted review
Reply from Skycop
Hello Sarah,
Thank you for sharing this - we understand how upsetting it is to be waiting over a year and still feel unsure about what’s happening with your claim.
We take responsibility for the lack of helpful updates you’ve received. We’ve checked your case internally and it has now been flagged so our team can review its current status and address the communication gaps you’ve experienced.
Your claim is being actively looked into, and you will be contacted directly with a clearer update on where things stand and what the next steps are. You shouldn’t have to keep chasing for answers.
Best regards,
Skycop Team
Absolutely do not use
Absolutely do not use , they are thiefs , basically sckycop email me after 2 years waiting that in 16 December 2025 I’ll receive my compensation I’m writing this review 3 months later and I don’t have yet my money back, I send lots of emails with no answer, DO NOT USE SKYCOP
February 23, 2026
Unprompted review
Reply from Skycop
Hi Razvan,
Thank you for sharing this - we understand how frustrating and upsetting it is to wait for compensation for such a long time. Your experience is completely valid, and we take full responsibility for the delay and lack of communication.
We want to reassure you that your case has been personally flagged, and our team member has been informed. You will be contacted directly as soon as possible with a clear update on your compensation and the next steps.
For anyone reading, when delays and communication issues occur, Skycop actively escalates and monitors the case to ensure it is handled individually and resolved properly.
Best regards,
Skycop Team
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Terrible experience with this company
Terrible experience with this company, do not use them! It took 2 years and 4 months for me to receive the compensation. I appreciate that it takes a while for airlines to pay out, but don't expect to receive any updates from Skycop along the way. Their customer service is non-existent! Then after Skycop finally received the funds back from the airline, it took them 5 months to transfer it to me! I chased and chased for answers, but they just ignore you. I finally received the funds in the end, but only because I threatened to take them to small claims court. Not sure I ever would have received the money if I hadn't have been willing to go to court. Don't waste your time using Skycop
February 22, 2026
Unprompted review
Reply from Skycop
Hi Adam,
Thank you for sharing your experience. Your frustration is completely valid, and we take responsibility for the delays and gaps in communication.
We’re glad to see that the compensation was ultimately paid, but we acknowledge that the process and lack of consistent updates fell far short of what anyone should expect. Your feedback has been shared with our team to improve communication and ensure future clients don’t face the same challenges.
Thank you for your patience, Adam. For anyone reading, while the process can sometimes take time due to airline delays, Skycop remains committed to seeing claims through to completion and actively improving how we communicate with clients along the way.
Best regards,
Skycop Team
communication really not great
communication really not great, no update as to my claim,it's been with legal team a while now, I'm not expecting skycop to be like bam it's all sorted but after sending multiple emails over the year I've only had 1 reply that was months ago, I've sent another email last week for an update but still no reply,for me communicating is key to let the customer know how things are going throughout the process so for that I can only give 2 stars for now, but can change when claim has settled.
February 16, 2026
Unprompted review
Reply from Skycop
Dear Robbie,
Thank you for explaining this so clearly - you’re absolutely right that communication is key, especially when a claim has been with the legal team for some time. Waiting without updates, after sending multiple emails, is understandably frustrating.
We take responsibility for the lack of consistent communication you’ve experienced. We'd like to check your case internally, but we are missing some information that would help us identify your claim. Would you be able to get in touch with our team member at allex.loiudice@skycop.com and provide him the necessary details? This way your case will be handled with priority attention.
Thank you for your patience and for your fair feedback.
Best regards,
Skycop Team
I do not recommend it.
Based on the information received from the airline, the full compensation was paid to Skycop in the amount of €1300. Skycop made a deposit of €400 to settle my claim, which was still pending compensation from the airline. I will no longer file compensation claims through Skycop; I prefer to deal directly with the airline.
February 15, 2026
Unprompted review
Reply from Skycop
Hi Delgado,
Thank you for sharing your experience.We take responsibility for any confusion this caused.
It looks like your claim may have been processed with our Fast Payout option, which allows a portion of the compensation to be paid immediately. If that was not the case, please contact your claim administrator directly by replying to the latest email you have received from Skycop - they will help clarify the situation better.
Thank you for your feedback, Delgado. Skycop works to offer flexible options while ensuring all due compensation reaches our clients.
Best wishes,
Skycop Team
Would use again
If I ever face another flight delay or cancellation, I would not hesitate to use this service again. Knowing that the process can be handled efficiently gives real peace of mind for future trips.
February 5, 2026
Unprompted review
Reply from Skycop
Hi Maryam,
Thank you so much for sharing this - it truly means a lot to hear that your experience gave you peace of mind. Knowing you’d trust us again for future trips is the best feedback our team could receive.
We’re really glad we could handle the process efficiently for you and take that stress off your shoulders. Your kind words reinforce why our dedicated team does what it does every day.
Thank you for choosing Skycop, Maryam. We’ll be here whenever you need us again, and we wish you smooth and worry-free travels ahead
Best regards,
Skycop Team
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Almost 3 years and nobody is responding 
Horrible experience! Made the claim in may 2023, compensation approved august 2025, since September I’m trying to get in touch with somebody to clarify what is going on, the AI creates tickets after tickets, i get ignored and nothing is happening… next time I’ll prefer to lose the money than to contact Skycop…
Later Edit!
After the initial review, Skycop came back with an email address so that they could help.
Used the email 1 month ago and exactly the same treatment…. 🤦♂️🤦♂️🤦♂️
February 20, 2026
Unprompted review
Reply from Skycop
Hello Bogdan,
We can hear just how exhausting this experience has been, especially after waiting years and then being met with silence once the compensation was approved. That’s incredibly frustrating, and we’re truly sorry it’s reached this point.
We take full responsibility for the lack of human follow-up you’ve described.
We would like to take a closer look into your case and make sure it is handled properly and without further delay, but we are missing some information that would help identify your claim, thus please contact our team member directly at allex.loiudice@skycop.com
with your claim details.
It is important to note that when issues are raised like this, they are escalated and addressed by a dedicated team - and we remain committed to resolving them transparently and responsibly. Thank you for your patience.
Best wishes,
Skycop Team
#e1cd782d
Claim #[Numărul tău de cerere]. You asked for my bank account details a month ago to send me my compensation. Since then, absolute silence. No money in my account and no replies to my emails. Are you withholding my funds? I need this solved immediately or I am reporting you to the authorities."
February 20, 2026
Unprompted review
Reply from Skycop
Dear Andrei,
Thank you for raising this. We understand how alarming it is to be asked for bank details and then hear nothing afterward. That silence can easily lead to serious concerns, and we’re sorry for the stress this has caused.
We take full responsibility for the lack of follow-up. We’ve checked your case internally and have escalated it for priority review so the status of your compensation and payment can be verified immediately. Your concern about withheld funds is taken seriously, and this is being actively reviewed by our team.
You will be contacted as soon as possible and clearly informed about the current status of your claim and the next steps. Our goal is to resolve this properly and restore clear communication without further delay.
Best regards,
Skycop Team
UPDATE ON MY LAST REVIEW
Skycop confirmed they received my compensation but still have not transferred my money or given a payment date.”its looks like new business to hold people's money .claim case #0320b11e
November 13, 2025
Unprompted review
Reply from Skycop
Hi Lina,
Thank you for raising this - we understand how concerning it is to be told your compensation was received and then not have a clear payment date. That uncertainty can quickly feel unacceptable, and we’re sorry this has been your experience.
We take responsibility for this situation. We’ve personally checked claim case and have escalated it for priority review so the transfer status and timing can be verified without further delay.
Right now, our team is actively reviewing the payment details and monitoring the case to ensure the transfer is completed and clearly communicated to you. Holding a client’s money without clarity is not how we operate, and we want to address this properly and transparently.
You will be contacted as soon as possible by your claim administrator with a clear update on the payment process and next steps.
Thank you for bringing this to our attention, Lina. For anyone reading, when concerns like this are raised, they are taken seriously, escalated, and worked through until resolved.
Best regards,
Skycop Team
This seems like a fraudulent company
This seems like a fraudulent company. My husband traveled to Luanda in November with a stopover in Paris, and on the return trip, there was a delay of several hours in Luanda, which meant missing the flight in Paris because they arrived late. Then, they only had another flight that night, meaning several more hours of waiting to return to Birmingham, their final destination. A flight that was supposed to take 9 hours ended up taking 24 hours.
We contacted Air France and they said they had already delivered the compensation to Skycop, but so far it's an unreachable place, nobody answers anyone, nothing.
November 24, 2025
Unprompted review
Reply from Skycop
Hi Patricia,
Thank you for taking the time to share this - we understand how alarming and upsetting this must feel. After such a long and exhausting journey, this situation understandably feels unacceptable, and we’re truly sorry for the stress it’s caused.
We take full responsibility for the lack of communication you’re describing. No customer should ever feel that we’re unreachable, and we’re addressing this directly.
Right now, our team is preparing to actively review the compensation details and monitor the case to ensure it moves forward properly. However, we cannot identify your claim from the information you have provide - would you be able to contact our team member at allex.loiudice@skycop.com and provide your claim ID number?
We appreciate you raising this, Patricia. Skycop remains a legitimate and accountable service, and when concerns are brought to us, they are taken seriously and worked through until resolved.
Best regards,
Skycop Team
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Skycope refunded my compensation
Skycop refunded my compensation in full due to long handling time and lack of contact. I tried to get my compensation from Eurowings for a 24 h delay back in 2023. It took a long time but Im happy the issue was finally resolved. Thank you Skycop for your understanding and cooperation.
February 19, 2026
Unprompted review
Reply from Skycop
Dear Anna,
Thank you for sharing this - we completely understand how upsetting and exhausting this situation must feel, especially after dealing with delays for such a long time. What you’re describing is understandably frustrating, and we appreciate you bringing it to public attention.
We’ve taken ownership of this and have already flagged your case for priority review. Our team is checking the payment details internally to understand exactly what happened and why you weren’t informed at the right time. We’re actively monitoring this now.
Most importantly, you will be contacted as soon as possible and kept clearly updated on the process from here on. Please rest assured that we will work with you to resolve this properly and make sure the compensation reaches you. Our dedicated team is on this, and communication will be restored immediately.
Thank you for your patience, Anna. We know trust is built in moments like these, and we’re committed to putting this right -both for you and for anyone considering Skycop in the future.
Best regards,
Skycop Team
I would never use them again
Here we go again with them
For the third time asking for documents as an excuse, I have submitted my documents 3 times
I would never use them again.
They are fake and don't exist.
Why they replied here????.
I tried to get in touch by email. Also i tried by WhatsApp but there is always an AI agent keep saying the same things over and over again he will escalate and ask to someone to call me back
I Never heard from them
I signed and submitted all documents
Never heard from them
They are just lying otherwise they would have contacted me I have submitted all documents.
They are just lying and unprofessional or they just want to keep the money for themselves
They have all my contacts details from email and phone number they can call me or email me of course they dont
I am extremely crossed with them wasting my time and I will have to use another firm now also to investigate them.
Of course I wanted to fly to visit my sick mother and I was rejected and overbooked and wizz air another useless airline i will never use again told by a phone operator not to go to airport as I will not allow to board the plane.
And with a complicated refund system designed to make you fail and there is also no number to call to discuss the issue all a corrupted system designed again to make money out of poor people and dont refund as promised.
SHAME OF ALL OF YOU
February 19, 2026
Unprompted review
Reply from Skycop
Hi Angelo,
Thank you for speaking up - we understand how upsetting it can feel when a case doesn’t seem to be moving forward, and we appreciate you bringing this to our attention.
We’ve personally checked your claim and want to clarify where things stand right now. Your case is still under review, and before the compensation process can move forward, a few required documents need to be signed. We take responsibility for not making this clearer earlier, especially if that led you to feel unsure or disconnected.
To reassure you: Skycop is actively handling your case, and no fees will be applied unless your claim is successful. There is absolutely no cost for you while the claim is under review.
We genuinely want to make sure your case is handled properly and transparently. If you have any questions, please contact your claim administrator directly via email - just reply to the latest message you have received from Skycop. Our team will handle your case as soon as possible.
Best regards,
Skycop Team
Skycop since 4 November 2025
I've been using Skycop since November 4, 2025. I've sent several emails and keep getting the same response: it's Garuda airline's fault. There's no phone number I can call. I'm still waiting for the payout. The payout is taking way too long.
I recommend not doing this through Skycop, but directly through the airline. You'll then receive a 100% refund. I got €600 back from the airline, €264 of which goes to Skycop!
February 18, 2026
Unprompted review
Reply from Skycop
Dear Fernanda,
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the long waiting time and the lack of clear progress updates - we completely understand how disappointing this has been for you.
Regarding your claim, we would like to clarify that it has recently been approved, and we are currently waiting for Garuda to transfer the compensation. Unfortunately, once an airline approves a claim, the timing of the actual payout is fully dependent on the airline’s internal payment process, which can take longer than expected.
We also understand your comment about dealing directly with the airline. That is always an option, and some clients do prefer that route. Skycop’s service is designed for those who want assistance handling the process, follow-ups, and negotiations - especially in cases where airlines are unresponsive or initially refuse compensation.
Please rest assured that as soon as the funds are received from the airline, your payment will be processed without unnecessary delay. Thank you for your patience and for bringing your concerns to our attention.
Best regards,
Skycop Team
Quick application
The online form took just a few minutes and required only basic information. I was surprised by how simple and intuitive the process was, especially compared to dealing directly with airlines.
February 7, 2026
Unprompted review
Reply from Skycop
Dear Ksawery,
Thank you for sharing your feedback. We’re glad to hear that you found the online application quick, simple, and intuitive. Making the process as easy as possible for our clients - especially compared to dealing directly with airlines - is something we work hard to achieve.
We truly appreciate your trust in Skycop and wish you smooth and pleasant travels ahead!
Best regards,
Skycop Team
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Better than doing it alone
I tried once on my own and failed. This time I used a service and finally succeeded.
February 13, 2026
Unprompted review
Reply from Skycop
Dear David,
Thank you for sharing your experience. We’re glad to hear that using our service helped you succeed after trying on your own. Dealing with airlines can be challenging, and we’re happy we could take that burden off your shoulders and support you through the process.
Thank you for trusting Skycop. Wishing you smooth travels ahead!
Best regards,
Skycop Team
Nearly a year since claim went in
Nearly a year since claim went in! No support or answers! Looks like an AI Bot is running the show! Disgusting treatment
February 17, 2026
Unprompted review
Reply from Skycop
Dear Robert,
Thank you for sharing your feedback. We’re truly sorry for the frustration caused by the long wait and the lack of clear responses.
We would like to clarify that your claim is currently in legal proceedings. When a case moves to the legal stage due to airline resistance, timelines are unfortunately influenced by court procedures and the airline’s responses, which can significantly extend the process. That said, we sincerely apologize if the communication you received felt impersonal or automated - you deserve clearer and more consistent updates.
Please rest assured that your case is still actively being handled, and you will be contacted directly as soon as there is any progress or new information available.
Thank you for your patience and for bringing this to our attention. We truly appreciate your understanding and remain committed to supporting you throughout the process.
Best regards,
Skycop Team
Took care of everything
I could have gotten a refund on my own, but I didn't want to stress out in the process, so I hired Skycop. They did a good job. Definitely hire them again.
February 15, 2026
Unprompted review
Reply from Skycop
Dear Monika,
Thank you for sharing your experience with us. We’re glad to hear that we were able to take care of everything for you and make the process stress-free. It means a lot to know that our support helped save you time and effort.
We truly appreciate your trust in Skycop and would be happy to assist you again in the future. Wishing you smooth and pleasant travels ahead!
Best regards,
Skycop Team
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