I had to cancel my subscription due to medical issues. Oscar was polite and knowledgeable in guiding me through the process. I appreciate his making this straightforward. If all reps are like Oscar... See more
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Review summary
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What people talk about most
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The app looked very interesting in December 2025. I signed up, but like a lot of people, I missed the subscription policy. I never used the app, completely forgot about it until I checked my credit... See more
Company replied
I only wanted a one time service through them. I bought it and somehow wasn’t enrolled in auto renewal and was charged $55 a month after my initial eight dollar payment. But I emailed them and told th... See more
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Customer service was prompt and kind. I couldn’t have asked for more from them. I accidentally subscribed and realized many months later. I contacted customer service with my problem and was met with... See more
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Company details
- #3 of 3 best companies in Beauty School
Contact info
United States
- trust@skyfluence-beauty.com
- skyfluence-beauty.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible customer service
The response time by the customer service team was impeccable. We exchanged several emails and it was incredibly quick each time. Not only that, but also were quick to explain my questions in detail and did not try to make it confusing like other websites customer service. They were extremely polite and kind, which again, is far different from other websites customer service team. This experience was PERFECT!
June 8, 2026
Reply from Skyfluence Beauty
Dear Laura,
Thank you for taking the time to share your feedback with us!
We’re happy to know that our customer support team was able to assist you and provide the impeccable, quick care you needed with Skyfluence Beauty.
If you need any additional help or have more questions, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re here for you!
Best regards,
The Skyfluence Team
I never did figure how to navigate the…
I never did figure how to navigate the on the Skyfluence Beauty page, so I can’t say one way or the other about there company, but my request to cancel was handled quickly and efficiently.
June 8, 2026
Reply from Skyfluence Beauty
Dear Janet,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the quick, efficient care you needed with the cancellation of Skyfluence Beauty. At the same time, we are sorry to hear that you did not enjoy the service itself.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Elisabeth,
Thank you for your valuable feedback!
We’re so pleased to hear that our customer support team helped you and provided the quick, great care you needed with Skyfluence Beauty.
If you need any more help or have further questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re always here to assist you!
Sincerely,
The Skyfluence Team
I didn't realize this was a…
I didn't realize this was a subscription service until I saw it on my credit card. I contacted them immediately and they took immediate action to make things right! Full refund and no back and forth communication that is typical. They understood my issue and cancelled my subscription at my request immediately!
June 7, 2026
Reply from Skyfluence Beauty
Dear Becky,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with the refund and cancellation of Skyfluence Beauty. Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Quick response and Friendly
They were very quick to respond and helpful in their solution to fix my problem. I appreciate them understand big and being so generous.
November 26, 2025
Reply from Skyfluence Beauty
Dear Lexi,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the assistance and care you needed with Skyfluence Beauty.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Antoinette,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Thank you for responding and cancelling…
Thank you for responding and cancelling my subscription quickly. It was handled without any fuss or repeated requests for me to "please think about keeping the subscription", or pressure from you to consider bonus gifts or products if I kept the subscription.
June 6, 2026
Reply from Skyfluence Beauty
Dear Jodie,
Thank you for your valuable feedback!
We’re so pleased to hear that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you need any more help or have further questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re always here to assist you!
Sincerely,
The Skyfluence Team
Any confusion about the subscription…
Any confusion about the subscription and how to use your platform was apparently all mine. I thank you much for straightening this out and sending my refund.
June 5, 2026
Reply from Skyfluence Beauty
Dear Mary,
We really appreciate you taking the time to provide your feedback!
We’re thrilled to know that our customer support team was able to provide you with the assistance and care you needed during your experience with Skyfluence Beauty.
If you need anything else or have any further questions, please don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Extremely fast response from customer…
Extremely fast response from customer service, warm and respectful response, quick and immediate solution.
June 5, 2026
Reply from Skyfluence Beauty
Dear Kris,
We really appreciate you taking the time to provide your feedback!
We’re so glad to hear that our customer support team was able to offer you the assistance and care you needed with Skyfluence Beauty.
Should you need any further help or have additional questions, feel free to reach out to us at trust@skyfluence-beauty.com. We’re here to support you!
Best,
The Skyfluence Team
My request was handled most expediently…
My request was handled most expediently with no hassle .
June 5, 2026
Reply from Skyfluence Beauty
Dear Sherri,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Marilyn,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the assistance and care you needed with Skyfluence Beauty.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
love the concept!!
I loved the concept of the app and how they are able to personalize makeup according to your face shape and color. Makeup tips specifically for round eyes and skin care for certain areas of the face. It really helped me with makeup application.
June 5, 2026
Reply from Skyfluence Beauty
Dear Sandra,
Thank you so much for your kind words!
We’re thrilled you enjoyed your experience with Skyfluence Beauty.
If there’s anything else we can do for you, don’t hesitate to contact us at trust@skyfluence-beauty.com.
Warmly,
The Skyfluence Team
Refund was processed quickly.
June 5, 2026
Reply from Skyfluence Beauty
Dear Terri,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Very good customer service
the support team was quick to take care of my request, and also very proficient
June 4, 2026
Reply from Skyfluence Beauty
Dear Marie,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team provided the good, quick, and proficient assistance and care you needed with Skyfluence Beauty.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
I got a new charge to resubscribe to…
I got a new charge to resubscribe to something I didn't ever know I had a subscription. they reversed the charge and cancelled the subscription unlike so many other subscriptions.
June 4, 2026
Reply from Skyfluence Beauty
Dear Eileen,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with the refund and cancellation of Skyfluence Beauty. Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
I appreciate that my request was dealt…
I appreciate that my request was dealt with promptly. I wish my account had been monitored yo see that I had not participated in the classes, so I could have dealt with my account sooner.
June 4, 2026
Reply from Skyfluence Beauty
Dear Claire,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the prompt care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Jodie,
Thank you so much for your kind words!
We’re thrilled you enjoyed your experience with Skyfluence Beauty.
If there’s anything else we can do for you, don’t hesitate to contact us at trust@skyfluence-beauty.com.
Warmly,
The Skyfluence Team
Trial and forget... no reminder emails... hoping you forget.
The site in intriguing at first because you think, Oh, is this customized to me? Only to realize it's not.
I paid $29 for a 3 month trial. About two months in, I realized I only logged in like 3 times ever. So I tried to cancel. Then they offered additional days.. I don't remember how many since they don't confirm anything in an email other than the welcome email. They also don't send any reminder emails about renewals or charges or payments. You just have to monitor your cards and wait to see a charge magically appear.
Overall, the site is pretty nice but it's not an app. However, I don't use cosmetics, I liked it for skincare stuff which it lacked. It's mainly used as an affiliate marketing boost to products they market in their "guides".
Anywho, I see a charge go out with no emails or payment notifications from the merchant.
The one decent thing is they do have actual people and response team. Although, they don't provide any contact email. I can't believe what they charge for what it is. It's not worth even checking out in my opinion. I'm not sure what kinds of people are attracted to a bunch of pdf files, but it exists.
They offered me a 50% refund.. WHY NOT THE WHOLE AMOUNT??? I already told you how much I don't use your site for ANYTHING, and I WAS SUPER DISSATISFIED.
Disputing with my card company now.
March 23, 2026
Unprompted review
Reply from Skyfluence Beauty
Dear Valued Customer,
We're sorry for your experience with Skyfluence Beauty. It's also disappointing to hear that the site lacked skincare.
We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review; we can't find your orders.
Could you please contact us directly at trust@skyfluence-beauty.com so that we can issue you a refund?
We'd be happy to help.
Best regards,
The Skyfluence Team
WORST COMPANY AND SCAMMERS!
WORST COMPANY AND SCAMMERS!! WORTHLESS APPLICATION. BRING YOU IN ON A DISCOUNT, DON'T EMAIL YOU CONFORMATION OF ENROLLMENT OR ENDING TRIAL AND THEN CHARGE YOU INSANE AMOUNTS FOR MONTHS UNTIL YOU FINALLY CATCH IT. STAY CLEAR OF THESE SNAKES!
June 3, 2026
Unprompted review
Reply from Skyfluence Beauty
Dear Valued Customer,
We're sorry for your experience with Skyfluence Beauty.
We'd like to refund your payments. However, you didn't provide an email when you submitted your review; we can't find your orders.
Could you please contact us directly at trust@skyfluence-beauty.com so that we can issue you a refund?
We'd be happy to help.
Best regards,
The Skyfluence Team
Antony was wonderful and addressed my…
Antony was wonderful and addressed my concerns immediately regarding a subscription. I appreciate him and his customer service. He handled my cancellation perfectly
June 3, 2026
Reply from Skyfluence Beauty
Dear Kir,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the wonderful, perfect care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
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