I had to cancel my subscription due to medical issues. Oscar was polite and knowledgeable in guiding me through the process. I appreciate his making this straightforward. If all reps are like Oscar... See more
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Review summary
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The app looked very interesting in December 2025. I signed up, but like a lot of people, I missed the subscription policy. I never used the app, completely forgot about it until I checked my credit... See more
Company replied
I only wanted a one time service through them. I bought it and somehow wasn’t enrolled in auto renewal and was charged $55 a month after my initial eight dollar payment. But I emailed them and told th... See more
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Customer service was prompt and kind. I couldn’t have asked for more from them. I accidentally subscribed and realized many months later. I contacted customer service with my problem and was met with... See more
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Company details
- #3 of 3 best companies in Beauty School
Contact info
United States
- trust@skyfluence-beauty.com
- skyfluence-beauty.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trial and forget... no reminder emails... hoping you forget.
The site in intriguing at first because you think, Oh, is this customized to me? Only to realize it's not.
I paid $29 for a 3 month trial. About two months in, I realized I only logged in like 3 times ever. So I tried to cancel. Then they offered additional days.. I don't remember how many since they don't confirm anything in an email other than the welcome email. They also don't send any reminder emails about renewals or charges or payments. You just have to monitor your cards and wait to see a charge magically appear.
Overall, the site is pretty nice but it's not an app. However, I don't use cosmetics, I liked it for skincare stuff which it lacked. It's mainly used as an affiliate marketing boost to products they market in their "guides".
Anywho, I see a charge go out with no emails or payment notifications from the merchant.
The one decent thing is they do have actual people and response team. Although, they don't provide any contact email. I can't believe what they charge for what it is. It's not worth even checking out in my opinion. I'm not sure what kinds of people are attracted to a bunch of pdf files, but it exists.
They offered me a 50% refund.. WHY NOT THE WHOLE AMOUNT??? I already told you how much I don't use your site for ANYTHING, and I WAS SUPER DISSATISFIED.
Disputing with my card company now.
March 23, 2026
Unprompted review
Reply from Skyfluence Beauty
Dear Valued Customer,
We're sorry for your experience with Skyfluence Beauty. It's also disappointing to hear that the site lacked skincare.
We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review; we can't find your orders.
Could you please contact us directly at trust@skyfluence-beauty.com so that we can issue you a refund?
We'd be happy to help.
Best regards,
The Skyfluence Team
WORST COMPANY AND SCAMMERS!
WORST COMPANY AND SCAMMERS!! WORTHLESS APPLICATION. BRING YOU IN ON A DISCOUNT, DON'T EMAIL YOU CONFORMATION OF ENROLLMENT OR ENDING TRIAL AND THEN CHARGE YOU INSANE AMOUNTS FOR MONTHS UNTIL YOU FINALLY CATCH IT. STAY CLEAR OF THESE SNAKES!
June 3, 2026
Unprompted review
Reply from Skyfluence Beauty
Dear Valued Customer,
We're sorry for your experience with Skyfluence Beauty.
We'd like to refund your payments. However, you didn't provide an email when you submitted your review; we can't find your orders.
Could you please contact us directly at trust@skyfluence-beauty.com so that we can issue you a refund?
We'd be happy to help.
Best regards,
The Skyfluence Team
Antony was wonderful and addressed my…
Antony was wonderful and addressed my concerns immediately regarding a subscription. I appreciate him and his customer service. He handled my cancellation perfectly
June 3, 2026
Reply from Skyfluence Beauty
Dear Kir,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the wonderful, perfect care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
never ending subscription payments
I paid for a one time week Long subscription. Next thing I know they charged me, Fifty Five dollars every month, despite canceling TWICE! They still continue to process these payments, and when I disputed it with my credit card, they then sent a rebuttal letter, saying I’m responsible for the payments and that I didn’t cancel until after I disputed the payments with the credit card. That is completely false! The fact of the matter is that they did not validate, or approve my cancellation until months later when I finally disputed with them, then they finally canceled my “subscription”. It’s impossible to cancel them!!! They are fraud and a scam and their services we’re stupid for the price you pay. Absolutely ridiculous. They stole hundreds from me!!
May 31, 2026
Unprompted review
Reply from Skyfluence Beauty
Dear Analise,
We're sorry for your experience with Skyfluence Beauty.
Please be informed that your subscription has been canceled, and no further charges will be withdrawn from your account. As we can see, you have already disputed the charge, which is why it cannot be refunded from our side. We kindly ask you to wait until your payment provider informs you about the case resolution.
If you need any additional help or have more questions, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re here for you!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Leslie,
Thank you so much for your kind words!
We’re thrilled you enjoyed your experience with Skyfluence Beauty.
If there’s anything else we can do for you, don’t hesitate to contact us at trust@skyfluence-beauty.com.
Warmly,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Wilson,
We truly appreciate you sharing your thoughts with us!
It’s fantastic to hear that our customer support team was able to offer the quick help and care you needed with Skyfluence Beauty.
Should you require any further assistance or have any more questions, don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Quick response
June 1, 2026
Reply from Skyfluence Beauty
Dear Kimberly,
Thank you for your feedback!
We’re so happy to know that our customer support team was able to provide you with the quick help and care you needed with Skyfluence Beauty.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Sincerely,
The Skyfluence Team
I hope you cancelled all things that…
I hope you cancelled all things that need to be cancelled. Thanks
Cindi Dunkin
May 29, 2026
Reply from Skyfluence Beauty
Hi Cindi,
Thank you for getting in touch. We’ve cancelled your subscription and fully refunded all your payments. You won’t be billed again.
The refunded amount should appear in your account within 5-10 business days.
If you have any additional questions or concerns, please don't hesitate to contact us directly at trust@skyfluence-beauty.com. We're here to help.
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Leslie,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the easy assistance and care you needed with the cancellation of Skyfluence Beauty. At the same time, we are sorry to hear that you no longer use the service.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
After much confusion
After much confusion, on my side I must say that the incident has been resolved. Thank you.
May 31, 2026
Reply from Skyfluence Beauty
Dear Sherry,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
The product didn't meet the sales pitch
The product didn't meet the sales pitch. I thought I was going to get tutorials on how to put on makeup and all I got was skin and face analysis. And shades to be used. And for that level of information, the cost is too much.
May 31, 2026
Reply from Skyfluence Beauty
Hello Nirali,
Thank you for sharing your thoughts about Skyfluence Beauty. We truly appreciate your feedback and understand your concerns.
We hear you on the need for more variety, and our team is constantly working on new tutorials, features, and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you.
If you have any further questions or suggestions on how we can improve, feel free to reach out to us at trust@skyfluence-beauty.com - we’d love to hear from you!
Best regards,
The Skyfluence Team
Reply from Skyfluence Beauty
Dear Danielle,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the quick care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Cancellation Complications!
Honestly, the cost for service is super over-priced. I was expecting to try something different/new, but anything I've read has been nothing I didn't already know.
I'm mostly disappointed at how deceptive this service is when (attempting to) cancelling a subscription.
First, the site or app's customer service is extremely difficult to find and/or navigate around, ESPECIALLY if you are traveling the route towards cancelling a subscription. I literally had to ask google step by step what do to just to locate the page. I followed the prompts to cancel and everything seemed fine...until 3 months later, Skyfluence was trying to charge me $50 again.
Confused, I investigated, and learned that even though I requested a cancellation, my account was only paused until 3 months later without my knowledge. So, I decide to try requesting a cancellation a second time. This time, of course, the app/website made some changes & it was a difficult, sneaky-way-to-hide steps so you can't find the cancellation service easily whatsoever. After figuring out how to get to the right page, I am very frustrated at this point because I've gotten charged a total of $150.00+ during the time I wasn't even using the service--Actually, I was made to believe twice, three times now, that my subscription and account were to be cancelled/deleted.
The one thing nice I can say is that they were very professional and respectful when responding back to me promptly. They sure acted like they cared, whether that part was genuine or not, and I feel a tiny bit badly for cussing someone out the third time I was trying to stop everything.
I really hope I do not receive anymore surprise charges in my bank, from Skyfluence again, because if this happens FOUR times, I'm going to freak out and consider calling a lawyer.
May 30, 2026
Reply from Skyfluence Beauty
Dear Hannah,
Thank you for bringing this matter to our attention.
After reviewing your account, we can confirm that your subscription had already been cancelled and that no future charges will be made to your account.
We sincerely apologize for the confusion and inconvenience this situation has caused. Your feedback regarding the cancellation process has been noted and shared with the appropriate team.
If you have any additional questions or concerns, please don't hesitate to contact us directly at trust@skyfluence-beauty.com. We're here to help.
Best regards,
The Skyfluence Team
Lily took immediate action and we got…
Lily took immediate action and we got it worked out
May 30, 2026
Reply from Skyfluence Beauty
Dear Eileen,
Thank you for your valuable feedback!
We’re glad to hear that our customer support team could provide the assistance and care you needed with Skyfluence Beauty.
If you need any further support or have more questions, feel free to get in touch with us at trust@skyfluence-beauty.com. We’re here to help!
Best regards,
The Skyfluence Team
I received a prompt response and
I received a prompt response and, while I didn’t receive a full refund, I received a 50% refund. As a 68 year old on a fixed income, I am very appreciative!
May 30, 2026
Reply from Skyfluence Beauty
Dear Joy,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Reply from Skyfluence Beauty
Hello Avigail,
Thanks a bunch for sharing your feedback!
We understand that our subscription cost might feel significant; however, we offer various discounts to make it more accessible.
Please don’t hesitate to reach out to our support team at trust@skyfluence-beauty.com, and we’ll gladly assist you in finding the best option for your needs.
With appreciation,
The Skyfluence Team
Helped with my issue right away.
May 29, 2026
Reply from Skyfluence Beauty
Dear Valued Customer,
We truly appreciate you sharing your thoughts with us!
It’s fantastic to hear that our customer support team was able to offer the help and care you needed with Skyfluence Beauty.
Should you require any further assistance or have any more questions, don’t hesitate to contact us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
Thank you very much for your prompt…
Thank you very much for your prompt answer to my request.
May 29, 2026
Reply from Skyfluence Beauty
Dear Mary,
We appreciate you taking the time to provide your feedback!
We’re happy to know that our customer support team helped you and provided the care you needed with Skyfluence Beauty.
If you ever need any additional assistance or have further questions, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warmly,
The Skyfluence Team
Great response and quick action
Great response and quick action. If i was more into doing this i think it is a great app. Just not for me
May 29, 2026
Reply from Skyfluence Beauty
Dear Lisa,
Thank you so much for sharing your feedback with us!
We’re delighted to hear that our customer support team was able to assist you and provide the help you needed with Skyfluence Beauty.
If you have any further questions or need more support, don’t hesitate to reach out to us at trust@skyfluence-beauty.com. We’re always here for you!
Warm regards,
The Skyfluence Team
I was upset because I went on the…
I was upset because I went on the website that was difficult to manage canceling my subscription.
May 29, 2026
Reply from Skyfluence Beauty
Dear Adina,
Thank you for taking the time to share your feedback.
We are sorry to hear that you found the cancellation process on the website difficult to manage. We understand how frustrating that can be, and we appreciate you bringing it to our attention.
We would like to confirm that your subscription has already been successfully cancelled. If you have any remaining questions or need any further assistance, please don’t hesitate to reach out to us at trust@skyfluence-beauty.com — we’re always here to help.
Best regards,
The Skyfluence Team
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