Skyscanner Reviews 

1,015
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform highly effective for comparing flight options and securing excellent prices, often noting that the listed fares are accurate and significantly lower than direct airline bookings. Many appreciate the user-friendly interface and efficient booking process, which saves considerable time and effort. People frequently highlight the ease of navigation and the comprehensive display of choices, making it a go-to tool for finding deals and organizing travel plans. However, some people mentioned experiencing price discrepancies, where the final cost on the linked website or at the counter was higher than initially displayed. A few other people also felt that there were issues with booking confirmation or questioned Skyscanner's responsibility when problems arose with third-party bookings.

What people talk about most

Price

People report positive experiences with price, often finding good options and comparing prices across... See more

Website

Users describe positive interactions with the website, finding it user-friendly, easy to navigate, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website's... See more

Booking process

Customers had positive experiences with the booking process, often praising its speed and ease of use.... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising it as reliable, very good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome website I always go to Skyscanner first when shopping for airline tickets. Very good at showing me my options and almost always when I click on their provider I get the same deal (i.e. no... See more

Rated 5 out of 5 stars

The listings are comprehensive and easy to read EXCEPT when a company pays to get listed first. I unfortunately didn’t realize that Air France uses a.m. and p.m. instead of the 24 hour clock. I there... See more

Rated 5 out of 5 stars

Skyscanner was extremely helpfully in searching for a flight that required multiple changes and was within my budget. Tried my usual places but most of them in in US$ and true price was only shown jus... See more

Rated 5 out of 5 stars

I search for flights in several locations. I use only direct booking with the airliners, never by a 3rd party. Skyscanner has a very good user experience, enables a direct booking process, and get a... See more


Company details

  1. Flights Search Site

Written by the company

Search, compare and book cheap flight tickets and great flight deals for your next vacation with Skyscanner. We find you the cheapest plane tickets for free by comparing all flight options in a single search.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,015)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

The best affordable and trustworthy…

The best affordable and trustworthy legitimate OTA engine to surf for your tickets . Usually i book all my flights and hotels through skyscanner and i am really satisfied and impressed so far. So i highly recommend skyscanner for your future worldwide adventures.💖💖💖

May 24, 2026
Rated 1 out of 5 stars

Terrible experience and bad attitude

When we arrived to pick up the vehicle, the staff insisted that we purchase additional insurance, which we had never been required to do before with previous rentals.

He spent around 30 minutes making phone calls regarding the issue, causing significant inconvenience.
Although we eventually agreed to pay the insurance fee in order to continue with the rental, Priceless Car Rental still decided to cancel our reservation and refused to provide the vehicle. We believe this was unreasonable and the staff’s attitude was very unprofessional.

They told us that because a discounted rate was offered by Expedia, the insurance cost was reduced in advance, and customers are then forced to purchase insurance at the time of pickup.

If you do not want to be pressured into forced any purchases, I would not recommend choosing this rental company.

May 24, 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hi there, 

Thank you for your review, and we're sorry to hear that you had a negative experience with Priceless Car Rental and Expedia. 

Skyscanner is a travel search engine that helps you find the best travel options. Once you have found what you're looking for, you are redirected to the rental agent's site where you make your booking directly. We unfortunately have no visibility over your booking or the insurance policies that have been added to your reservation, but we would be happy to help you get in touch with Expedia if necessary. 

Please, get in touch with us through the form below so we can discuss the details.

https://help.skyscanner.net/hc/en-gb/requests/new

All the best,

Martina

Rated 3 out of 5 stars

prices do not match, App glitches

The prices do not match with the price indicated in the providers in their app or website. For example from May 22 to June 1 Toronto to Veracruz round trip flight, shows $698 CAD in skyscanner whereas in the provider’s page atleast $1084 Canadian dollars
Plus, the app glitches when scanning for flights and you switch between other apps in iPhone, and when you switch back to skyscanner it freezes and closes after several seconds.

May 19, 2026
Skyscanner logo

Reply from Skyscanner

Hello Ehsan,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you've experienced this when searching for flights on Skyscanner.

As we don't set prices ourselves, we can't guarantee the prices of airlines and travel agents. We make every effort to ensure the information you see on Skyscanner is accurate and up to date; however, prices can change frequently with availability.

Very occasionally, there can also be a problem with the prices being passed through to us by a provider, or there are technical reasons why the price is not represented accurately. We are constantly working on improving the accuracy of our prices, which is, of course, in our own interests as well as our users'.

Having said that, we will contact you directly via email to gather more details regarding the price increase that you've encountered and the glitch on the app, and assist you further - please check your inbox.

Kind Regards,

Seongju - Skyscanner Support

Rated 5 out of 5 stars

Skyscanner shows the cheapest price all the time.

Searching through every site on google, found skyscanner to show the cheapest possible flights. The fact that they dont charge anything and come with a simple and detailed enough interface, it is a favourite when it comes to booking for a trip.

May 16, 2026
Rated 1 out of 5 stars

I purchased 4 airline tickets

I purchased 4 airline tickets to Scotland, got a price including luggage, entered everyone’s information.
When I went to check out, the price was$500 plus more. What a scam, rip-off.

May 14, 2026
Skyscanner logo

Reply from Skyscanner

Hello Mary,

Thank you for taking the time to share your feedback and experience with us. 

I am sorry to hear that you experienced a price increase on the travel provider's site after finding your flights on Skyscanner.

To provide some context, Skyscanner is a travel search engine, so we don't handle any bookings ourselves. Once you have found the flight option on our platform, you are redirected to your chosen travel provider's site to finalise the booking and make the payment with them directly. 

As a travel search engine, Skyscanner does not set or control the pricing either. Instead, we receive the pricing information directly from the airlines and travel agents and display this on their behalf. The prices shown on Skyscanner include estimates of all mandatory taxes and charges, and we make every effort to ensure the information you see is accurate and up to date. It is worth mentioning that some travel providers may charge for optional extras such as baggage, seat reservations and travel insurance.

Flight pricing is also dynamic and can change rapidly based on traveller demand, availability and airline pricing strategies, for example. The final booking price, including any selected extras, should always be displayed on the travel provider's site before the payment is made. 

If you require further clarification or support regarding your experience, please share further details using the link below. Our Support Team can look into this for you and help as best as they can. 
https://help.skyscanner.net/hc/en-gb/requests/new

Thank you once again for your time and feedback.

Kind regards,

Tegan

Rated 5 out of 5 stars

Absolutely fantastic site.

Absolutely fantastic site.
Gives you many many choices for flights and wherever it directs you that particular company does everything to make your experience pleasant.
Highly recommend Skyscanner for frequent travellers and i will be using them from now on.

May 9, 2026

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