Skywings Travel Reviews 4,595

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the booking process smooth and stress-free. Many people highlight the outstanding customer service, noting quick responses, efficient handling of requests, and a genuine commitment to finding the best deals and solutions. The ease and efficiency of the booking process, often described as straightforward and much better than online alternatives, are also frequently mentioned. However, some customers also noted issues with pricing and communication regarding booking changes. A few people experienced problems with payment and lost bookings, while others were dissatisfied with being charged high fees for seat selection or date changes, which they felt were disproportionate to the advertised terms.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, helpfulness, and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Price

Reviewers highlight positive aspects of price, often finding affordable tickets and great deals, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After suffering 2 bad experiences with 2 different travel agencies, came Carol Smith! She just saved the day and my business. She made sure my booking was done correctly, spend the time patiently on t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with this company. Customer service is top star, special mention to Skyler who went above and beyond to get me the best deal possible for an alternative flight. I commend him fo... See more

Rated 5 out of 5 stars

Very helpful and timely response to phone calls and appeals for assistance etc. This is a much better service level compared to as normally received from other sites. It's very reassuring for custom... See more

Company replied

Rated 5 out of 5 stars

Alex was extremely helpful when I booked our flights online. Encountered problems during payment and lost my booking. He phoned me and he helped me complete the process over the phone. Managed to save... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thankyou kevin hart

Thankyou kevin hart, you was upto the matk

April 15, 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Ram ,

Thank you for taking the time to share your appreciation.

We are delighted to have you as our valuable customer, and we look forward to helping you plan your next getaway.

Have a safe journey!

Best wishes,
Customer Services – Skywings Travel

Rated 5 out of 5 stars

Very good service

Haris was very helpful and provided excellent customer service.

When my flight details were changed, I received updates quickly which was very helpful.

April 28, 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind feedback!

We’re delighted to hear that Haris provided you with excellent customer service and kept you promptly updated when your flight details changed. Your satisfaction is very important to us, and it’s great to know we could assist you effectively.


Have a safe journey!

Best wishes,
Customer Services – Skywings Travel

Rated 1 out of 5 stars

Wish i could give zero stars

Wish i could give zero stars. STAY AWAY. This is one of the worst "companies" for travel. Fake names to appear British. Refuses refunds and takes months to give you useless help. GUYS STAY CLEAR

March 3, 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

We sincerely apologise for the inconvenience caused.

Upon reviewing your case, I can confirm that your return flight was cancelled by the airline due to the Middle Eastern airspace closure. You contacted us on 6th March to request a refund for the affected flight.

As you may be aware, due to the high volume of refund requests, processing times are currently longer than usual. However, I can confirm that your refund has now been successfully processed as of today.

Skywings is a UK-registered business with over 32 years of operation. We operate through both UK-based offices and international call centres. We provide our staff with the flexibility to use preferred or adopted names, and this does not impact the quality or authenticity of our service.

We sincerely regret any inconvenience caused due to this global disruption, which is unfortunately beyond our control.

Thank you for your patience and understanding.

Regards
Customer Service Officer.

Rated 5 out of 5 stars

PETER

I needed help with my flight confirmation information. Peter at Skywings was most helpful and provided a prompt solution for me. Thanks again.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Ticket booking

Hi ,
I had a service with shareek, it was really good . He is really friendly and helpful. I will use the service again
Thank you

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Have used sky wings before so I am a…

Have used sky wings before so I am a returning customer. That means they clearly have good service. Kathy was helpful in ensuring I got a competitive price that matched other offers. I will
Comeback again to use these guys.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with this company

Excellent experience with this company. Customer service is top star, special mention to Skyler who went above and beyond to get me the best deal possible for an alternative flight. I commend him for his patience and top notch customer service skill. Highly recommended. Very straight forward and gave me a peace of mind.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff

Alex was extremely helpful when I booked our flights online. Encountered problems during payment and lost my booking. He phoned me and he helped me complete the process over the phone. Managed to save money and time if I had to re-do the booking again.

April 22, 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Regina ,

Thank you so much for your kind feedback!

We’re glad Alex could quickly resolve the issue and make your booking smooth while saving your time and money. We’ll be sure to share your kind words with him!

Have a safe journey!

Best wishes,
Customer Services – Skywings Travel

Rated 5 out of 5 stars

Nice price!

Thanks Peter, he’s very kind, efficient, helpful and reliable! The flight price is much cheaper than buying from the airline 👍

April 23, 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Grace,

Thank you for your kind feedback!

We’re delighted to hear Peter provided such helpful and reliable service, and that you found a great price with us. We’ll be sure to share your appreciation with him!

Have a safe journey!

Best wishes,
Customer Services – Skywings Travel

Rated 5 out of 5 stars

Danny was so helpful

Danny was so helpful. He gave a good service.

April 23, 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you for your feedback!

We’re glad to hear Danny provided helpful and good service. We’ll be sure to pass on your kind words to him!

Have a safe journey!

Best wishes,
Customer Services – Skywings Travel

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