After suffering 2 bad experiences with 2 different travel agencies, came Carol Smith! She just saved the day and my business. She made sure my booking was done correctly, spend the time patiently on t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent experience with this company. Customer service is top star, special mention to Skyler who went above and beyond to get me the best deal possible for an alternative flight. I commend him fo... See more
Very helpful and timely response to phone calls and appeals for assistance etc. This is a much better service level compared to as normally received from other sites. It's very reassuring for custom... See more
Company replied
Alex was extremely helpful when I booked our flights online. Encountered problems during payment and lost my booking. He phoned me and he helped me complete the process over the phone. Managed to save... See more
Company replied
Company details
Written by the company
Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.
Contact info
119 Tooting High Street, SW17 0SY, London, United Kingdom
- 02086729111 or 02087727000
- info@skywings.co.uk
- skywings.co.uk
4.8
Excellent
5K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Booked a flight in buisnes class with…
Booked a flight in buisnes class with qatar.recieved the booking with 24 hours 'great" but when looking into the flight details on qatar i se no lounge acces.i send sms to lady called Kathy who came back to me swiftly to asure me the lounge acces is in the ticket have no worries.polight and fair thank you
April 10, 2026
Unprompted review
Skywings very good service
Skywings very good service, And All Staff response is very Good , And Anybody want speak in tamil they will Speak in tamil
Especially Shareek M is Super Service ,Very patient, He Spend more time because I ask Cheap tickets ,he compare all airline tickets finally he booked Cheap tickets to India, he is very Quick ,Efficient and Expert ,Highly recommended 👍
April 10, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer ,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with Skywings and appreciated the support from our team. It’s great to know our staff were helpful, responsive, and able to assist in Tamil when needed.
We’re especially happy to hear your kind words about Shareek M his patience, effort in finding the best fare, and efficient service will be shared with him. We truly appreciate your recommendation and look forward to assisting you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Ali was very helpful with assisting me…
Ali was very helpful with assisting me to change a few details for my booking.
He was quick and efficient.
Thank you
April 11, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer ,
Thank you for your feedback! We're glad to hear that Ali was helpful in assisting you with your booking changes. It's great to know the process was quick and efficient. We appreciate your support and look forward to helping you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Hi Shareek very good service
Hi shareek very good service thank you so much
April 11, 2026
Unprompted review
Reply from Skywings Travel
Dear Kethees ,
Thank you for your kind feedback! We’re glad to hear you had a great experience with Shareek. Your appreciation means a lot, and we’ll be sure to pass on your thanks to him. We look forward to assisting you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Dylan ,
Thank you for your feedback!
We're glad to hear that the booking process was easy and that you received great support. We appreciate your kind words and look forward to assisting you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Friendly efficiency.
Thanks Kevin for dealing with all my bookings very efficiently. Kevin searched out various options for me and always responded to my calls and emails promptly.
I'll be back when I organise my next trip
Thanks
Graham
April 8, 2026
Unprompted review
Excellent customer service
Excellent customer service, responsiveness and no-nonsense sorting out any problems we had and keeping me fully in the loop. Very happy with Skywings. Thanks to the team!
April 8, 2026
Unprompted review
Reply from Skywings Travel
Dear Jeremy,
Thank you so much for your wonderful review!
We’re really pleased to hear that you were happy with our customer service, responsiveness, and clear communication throughout. It’s great to know the team was able to resolve any issues quickly and keep you fully informed.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Very helpful and timely response to…
Very helpful and timely response to phone calls and appeals for assistance etc.
This is a much better service level compared to as normally received from other sites. It's very reassuring for customers to know that this company does actually respond and deal with things.
Recommended.
April 10, 2026
Unprompted review
Reply from Skywings Travel
Dear Jon ,
Thank you for your kind review!
We’re really happy to hear that you found our team helpful and responsive. It’s great to know that our service gave you confidence and stood out compared to others.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Customer,
Thank you for your kind review!
We’re really glad to hear that Kevin provided you with very good service. We will share your feedback with him—he’ll really appreciate it.
Thank you for choosing Skywings. We look forward to helping you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
I would not recommend this company at…
I would not recommend this company at all. They want to charge my family (4 travellers) nearly a £1000 just so we can seat together.
Also they will not give you the right number so you can log on to the airline and book your seats yourselves. Wish I had never booked with them the flights were expensive now they want to rip us off even more. It was supposed to have been a once in a lifetime holiday now it's just a nightmare.
In regards to your reply the e ticket and reference numbers you keep sending me don't work. I have contacted you 3 times informing you and showing screenshots of this.
Furthermore (£912), £57 per person per flight sounds excessive especially when their website states seat selections starts from £5. We are not asking for extra leg room or any specific seats just to seat together.
April 9, 2026
Unprompted review
Reply from Skywings Travel
Dear Emma,
Thank you for your feedback.
After investigating this matter, I can confirm that the agent quoted the seat selection cost based on the airline’s pricing. Please note that seat selection is an additional service, and airlines typically charge between £25 and £75 per flight per person, depending on the carrier. For itineraries with multiple flights (e.g., four flights per person), the total cost can exceed £200 per person.
Unfortunately, these charges are set by the airline and are beyond our control. We only apply a service fee of £75 for the services we provide to our clients.
Alternatively, you may contact the airline directly to check if any complimentary seats are available for pre-booking. This would need to be arranged with the airline.
Regarding your booking reference, the e-ticket issued includes both the airline reference and the Skywings reference. If you still need any assistance with your reference, please feel free to contact us at bookings@skywings.co.uk
.
Thank you for your understanding.
Best regards,
Customer Service Executive
Outstanding Service by Kevin Hart – Truly 5-Star Experience!
I recently had the pleasure of contacting Skywing Airlines, and I can confidently say it was one of the best customer service experiences I’ve ever had. The representative who assisted me, Kevin Hart, was absolutely outstanding.
From the very beginning of the call, Kevin was incredibly understanding, patient, and genuinely attentive to my situation. He took the time to listen carefully and made me feel valued as a customer, which is something that truly stands out. His knowledge was exceptional—he was able to answer all of my questions clearly and confidently, and he guided me through the process with ease.
What impressed me most was his professionalism combined with a warm and friendly attitude. Kevin went above and beyond to ensure everything was resolved smoothly, and he did so with such positivity and care. It’s rare to come across someone so dedicated and committed to delivering excellent service.
Skywing Airlines should be extremely proud to have someone like Kevin on their team. If this experience is anything to go by, the company clearly values customer satisfaction at the highest level.
I would give Kevin Hart and Skywing Airlines a very, very, very well-deserved 5-star rating. Thank you for such an exceptional experience—I will definitely be recommending your services to others!
April 9, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer ,
Thank you so much for your kind review!
We’re really happy to hear that you had such a great experience with Kevin. It means a lot to us that he was helpful, patient, and easy to talk to.
We will make sure to share your kind words with him—he will be very glad to hear this. We’re proud to have team members like Kevin who care about our customers.
Thank you again for your support and for recommending us. We look forward to helping you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
I recently had a great experience…
I recently had a great experience booking my trip to Pakistan through this airline agency, and I especially want to highlight the excellent service provided by Kevin Hart.
Kevin handled our ticket booking with professionalism, efficiency, and a friendly attitude. He made the entire process smooth and stress-free, taking the time to explain all the details clearly and ensuring we got the best possible options for our travel. His responsiveness and willingness to help with any questions really stood out.
Thanks to Kevin, everything was well-organized, and we felt confident about our journey. I would definitely recommend this agency to others, and if possible, ask for Kevin—he truly goes above and beyond for his customers.
Overall, a very positive experience!
April 9, 2026
Unprompted review
Reply from Skywings Travel
Dear Sam,
Thank you for your kind review!
We’re really happy to hear that you had a great experience booking your trip to Pakistan with us. It’s wonderful to know that Kevin made the process easy and stress-free for you.
We’re glad he was able to explain everything clearly and help you find the best travel options. Your kind words about his friendly and helpful service mean a lot, and we will be sure to share your feedback with him.
Thank you for recommending us. We truly appreciate your support and look forward to helping you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Carol and Ali. Wonderful
Fantastic customer service from Carol and Ali. Really helpful and very polite. They deserve a raise!! I will definitely be using skywings again, and it’s mainly because of them. Thank you so much for all you help
April 3, 2026
Unprompted review
Reply from Skywings Travel
Dear Felix ,
Thank you so much for your lovely review!
We’re really happy to hear that Carol and Ali provided you with such great service. It’s wonderful to know they were helpful and polite, and made such a positive impression.
Your kind words mean a lot, and we will make sure to share your feedback with both of them, they will be very happy to hear it!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Alex was really helpfull
Alex was really helpfull. I got book with my mistake, as my DOB was wrong. and Alex was really open and help me step by step. Many thanks Alex
April 7, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you so much for your kind words!
We’re really glad to hear that Alex was able to support you and guide you through correcting the issue with your booking. Mistakes can happen, and it’s great to know Alex made the process smooth and stress-free for you.
We truly appreciate your feedback and will be sure to pass along your thanks; Alex will be delighted to hear this!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
My experience was full of good service…
My experience was full of good service and helpful customer support from Haleem. Very good in my opinion and would do again.
July 26, 2025
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind feedback!
We're glad to hear you had a great experience and that Haleem was able to assist you. We truly appreciate your support and look forward to helping you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Fantastic service with Ali khan.
Fantastic service with Ali khan. Great service answered quickly on my email. Highly recommended
April 7, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your great feedback! We're thrilled to hear Ali Khan provided fantastic service and responded quickly to your email. We truly appreciate your recommendation!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Customer,
Thank you for your feedback! We're glad to hear you had a great experience with Alex’s service. We appreciate your support!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Great Service
A big thank you to Ali Waris, for all his help and the excellent service he provided. It is the second time I have used Sky Wings, I highly recommend them
April 6, 2026
Unprompted review
Reply from Skywings Travel
Dear Simon,
Thank you for your kind words! We're thrilled that Ali Waris could provide you with excellent service once again. We truly appreciate your loyalty and recommendation, looking forward to assisting you on your next booking!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Ali was very helpful and professional …
Ali was very helpful and professional he guided me with my itinerary and booking
April 6, 2026
Unprompted review
Reply from Skywings Travel
Dear Mutiu,
Thank you for your feedback! We're glad Ali could assist you with professionalism and guidance on your itinerary and booking. We truly appreciate your kind words!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Haris was very helpful to find me a…
Haris was very helpful to find me a great deal on my ticket. Great customer service, I would definitely use your service in the future.
April 4, 2026
Unprompted review
Reply from Skywings Travel
Dear Haran,
Thank you for your kind feedback! We're glad Haris could help you find a great deal and provide excellent customer service. We look forward to assisting you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
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