Slackjaw Apparel Reviews 596

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting the excellent materials, designs, and overall craftsmanship. Many people also commend the efficient and fast delivery service, often noting that items arrive promptly and are well-packaged. The customer service is frequently described as friendly, helpful, and responsive, contributing to a seamless and positive shopping experience. However, some customers expressed dissatisfaction with issues related to their orders, specifically concerning incorrect sizing and slow dispatch times. A few people reported receiving items that were not the size they ordered or experienced delays in their orders being shipped, leading to frustration and additional costs for returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers consistently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional and... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the super... See more

Order

People report ambiguous experiences with order. Many customers praise the quick and easy ordering process,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and ease. Customers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic desig... See more

Rated 5 out of 5 stars

The best quality gear on the market. So so cool man and top quality hard wearing fabric and perfectly made. Delivery is super fast also and perfectly packaged. Can't rate this company high enou... See more

Rated 5 out of 5 stars

I've been buying from these guys regularly since I first came across their Facebook page in 2018, and have remained a fan ever since. All the designs are awesome and the quality and fit of their cloth... See more

Rated 5 out of 5 stars

A great experience. I have several Slackjaw t shirts and they're all well constructed , thick cotton, quality prints and fit really well. The item arrived in the post shortly after ordering.


Company details

  1. Clothing Store

Written by the company

One for the road. Adventure & Moto inspired Clothing & Accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordered the wrong size

Ordered the wrong size
And was exchanged straight away
The quality of the top is exceptional
Will definitely be ordering again!!

July 25, 2024
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Reply from Slackjaw Apparel

Thanks so much for your review, glad we were able to assist!

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Rated 1 out of 5 stars

Faulty and poor service

Waited along time for the order and had to chance it up a number of time
The order had arrived with a fault but I have had no response to my request
Very disappointed

June 25, 2024
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Reply from Slackjaw Apparel

Hi Simon, apologies for the delay in responding to your query. Just so you are aware I have come back to you via email but had no response. A free of charge replacement item is on it's way to you. Thanks again, Rob

Rated 5 out of 5 stars

The delivery was bang on time with a…

The delivery was bang on time with a notification coming through so I could arrange my domestic situation. The products were also top quality and I’m very satisfied with them.

May 27, 2024
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Reply from Slackjaw Apparel

Thanks Alec!!

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Rated 3 out of 5 stars

Wrong order twice!!

My husband ordered a top, certain size & certain colour/style. He got sent the competly wrong one 🤦🏼‍♀️ He then had go through all the process to send it back, explaining it was completley wrong, along with original email stating the correct order. Finally recieved the SECOND order & what a suprise, it’s completley wrong AGAIN!!! 🤷🏼‍♀️🤦🏼‍♀️ How can the same mistake be made twice? Is anyone actually reading the orders? The styles, colours & sizes? Now he has to take time from work in order to go through the same process again to send back the second wrong top? It’s ridiculous. Not impressed at all

June 11, 2024
Unprompted review
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Reply from Slackjaw Apparel

Hi, thanks for your review and my sincere apologies for the dual mix up here! I believe we spoke via email and a refund has now been processed for you. For reference, the mix up was due to a SKU error in our warehouse which is now being rectified with the affected products on hold until then. We do apologise for this error once again. Thanks!

Rated 5 out of 5 stars

No nonsense trading.

I've been buying this gear for a few years now, what I love about this company is the communication between (in most cases with me) Rob, and his no BS approach to answering all questions honestly, and straight to the point, I love that, they've recently moved premises which caused a delay in posting out and there was no false promises made when I contacted them, it was exactly like he said. The gear is great quality, which is why I keep going back, it does seem they have changed manufacturing lately though as they are sized smaller than they used to be, by about a size I'd say, so if you've bought their gear in the past you'll need to size up now, I don't know why as I haven't had a reply yet but it's no bother. I recommend this company quite highly, they do gear you don't find anywhere else and their prices are pretty much bang on.

May 18, 2024
Unprompted review
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Reply from Slackjaw Apparel

Hi Paul - thanks so much for your kind review. Thank you for your understanding while we navigated delays and warehouse expansion, it was a pleasure dealing with you. I sent a follow up regarding sizing etc yesterday so hopefully you've seen it. Thanks again and hope to see you back with us again soon. Rob

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Rated 3 out of 5 stars

T shirt sizing inconsistent.

Ordered from slackjaw before and the 2 xl t shirt was the perfect fit so this time i ordered anothwr t shirt in the same size taking into accont that my dimensions remain exactly the same and when it arrived it was too small .

April 28, 2024
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Reply from Slackjaw Apparel

Hi Gary. Thanks for your review. Apologies the t shirt you ordered didn't fit as you'd expected. We have recently changed manufacturer in order to produce longer lasting, higher quality goods and as a result there was a slight change in how the sizes come up. We have included comprehensive size guides and model reference imagery on site in order to mitigate this. As a previous customer I understand this must have been frustrating, but hopefully we can rectify this for you and find your correct size moving forward. Thanks again, Rob

Rated 5 out of 5 stars

Trucker cap

Great trucker cap,had to wait a bit longer for delivery due to expansion of there business. But that's ok with me.

April 26, 2024
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Reply from Slackjaw Apparel

Thanks for your review Raymond, and for your patience whilst we dealt with our move! Enjoy the trucker cap now the warmer weather is here! Rob

Rated 2 out of 5 stars

Order not recieved.

Placed order 3rd May. Chased on numerous occasions kept being told issues with the warehouse and that it was being chased. Refund requested today. Hopefully their issues get sorted as looking at these reviews, it's potentially brand damaging.

May 16, 2024
Unprompted review
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Reply from Slackjaw Apparel

Hi Paul - thanks for your review. Apologies we were unable to rectify your order delay in time. A refund has been processed and you will receive email confirmation of this. We are back up and running as expected now and hope to see you back with us in the future. Thanks again, Rob

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