Slater and Gordon Lawyers (Australia) Reviews 

426
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, empathy, and dedication, highlighting how lawyers guide them through complex processes with care and understanding. Many found the claim process smooth and easy, appreciating clear explanations and successful outcomes. Reviewers consistently praise the excellent customer service, noting prompt communication and regular updates that kept them informed and supported. Conversely, a small portion of people felt dissatisfied with the service, describing cases as rushed, impersonal, or poorly managed, with a perceived focus on efficiency over client outcomes. Some reviewers also mentioned wasted time and disappointment, citing a lack of genuine care or follow-up on their claims.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the legal assistance... See more

Claim

Reviewers highlight positive aspects of claim processes, with many expressing satisfaction with the legal... See more

Customer service

Reviewers mention positive feedback about customer service, with many feeling supported and understood... See more

Service

Customers had ambiguous experiences with service, with some reviewers reporting professional, comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

I engaged Slater and Gordon to represent me in my claim for compensation after I had been diagnosed with a terminal lung cancer. I was very impressed with Nicole and her teams professionalism and emp... See more

Company replied

Rated 5 out of 5 stars

The whole process of my claim was smooth and easy. What I assumed would be a long drawn out, stressful time dealing with a minefield of unfamiliar legal situations turned out to be a very simple, un... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Slater and Gordon Lawyers for over 5 years and found then absolutely amazing to deal with. Nothing is a hassle. Specialising in Veteran's issues makes miltary compensation la... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

426 reviews

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No recent history of asking for reviews

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Replied to 87% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(426)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

This decision is the single best and easiest one you can make

I am forever grateful for having Pia and her team on my side. I was supported, protected and helped with advocating for all my injuries and ailments. I found Slater and Gordon Lawyers when I was overwhelmed and transitioning from Defence. My trust had been abused from my previous VSO delegates, and veteran advocates in the civilian world, where I was again another number. A friend recommended Slator and Gordon to help with the Permanent Impairment process and Initial Liability claims. Without my specific lawyer’s expert knowledge and understanding of the process I would not have received the result I did. It is life-changing. I am still in awe.
The team I was directly involved with were professional, approachable, down to earth and they actually understand the military world. I had clarity and transparency throughout the entire process, fast responses to all email correspondence and phone calls.
There are plenty of Advocates out there now but no one is as proficient and capable as this Military Compensation team. To the leader of the team who looked after me - Thank You!! You and your team have forever changed my life. For the better.

October 21, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Bridget,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia and the Slater and Gordon Team

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Rated 1 out of 5 stars

WorkCover is a Legalised Ponzi Scheme

My opinion is based on personal experience. Nothing here is defamatory. In Australia, cannot defame a company with 12+ employees unless identify a person. Unless you've lost at least ½ a limb or more, get 2-3 other firm's advice before shopping here! Barrister the day before the conference 'You can't sue for standing injury". I was not advised that 2 years ago?! I only received a small payout and then said 'they're not representing me anymore - Find another lawyer' and informed Workcover of this. Rarely returned calls. Scheduled video conference then cancel 2 hours before it, was not re-scheduled. I couldn't claim $18,000 medical bills from the other party, I pay that!! No-Win No Fee means law firms can charge higher rates than pay as you go... Workcover injury industry is a legalised ponzi scheme in my opinion: Because legal, IME's and medicos make the money, I got what was left over. I am worse off medically now than when Initially injured.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend.

Great communication, Great end result, highly recommend to anyone wanting to make a claim for higher compensation on their accident .

August 23, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Ronald,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Admiral Work for Military Compensation Matters.

With the most prompt and professional representation, my partner and I have received life changing results through working with Pia and her firm in regard to my military compensation matters. Every process was simplified and explained thoroughly, giving us every confidence when moving through the stages of our claims. Words do not suffice how thankful we are to have had such experienced support throughout this process, we highly recommend Slater & Gordon for your military compensation matters.

September 11, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Faith,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia and the Slater and Gordon Team

Rated 1 out of 5 stars

I was part of civil suite against bank…

I was part of civil suite against bank CWB and we won but i have not seen a dime of money from slater and Gorden and its been 1year or more and they never return my call and its always answer service they are not good at all and beware these people they out for themselves and this truth

October 8, 2023
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Tyron,
We're sad to hear that you feel so negatively about your experience with us. If you're willing, we'd love for you to get in touch so we can discuss further and address your concerns. Please get in touch with our Feedback Team on 1800 812 597 or email feedback@slatergordon.com.au. We look forward to hearing from you.
Kind regards,
The Slater and Gordon Team

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Rated 5 out of 5 stars

The Best Thing I Could Have Done

Approaching Slater and Gordon with regards to my military compensation claim was the best thing I could have done.
I had received a settlement offer that left me feeling somewhat used and abused. I had worked through the claim process myself with support from an advocate. In hindsight, not my best move.
I contacted Brian Briggs at Slater and Gordon to get advice regarding that settlement offer and after a short conversation about my service history and current lifestyle and going through the offer with Brian it became very evident to me that I should have got legal representation in the first place.
As a military compensation specialist with vast experience in dealing with DVA claims, Brian was able to quickly identify shortfalls in the offer I had received and areas of potential liability I had not even considered.
At the completion of the process, Brian was able to get me a fairer and far more reasonable settlement I believe is justified and I feel happy with. I am now able to close the door on this part of my life and move ahead.
Brians Legal Assistants, Hilary Briggs and Tiiva Gampe were key to making my experience with Slater and Gordon seamless and easy. They kept me advised at every step of the claim process and actioned any requests for information I had in a timely manner.
Brian, Hilary and Tiiva are a very knowledgeable and experienced Military Compensation Legal Team that I highly recommend.

September 27, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Brian,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, Tiiva, and the Slater and Gordon Team

Rated 1 out of 5 stars

TAC claim

TAC claim. Unstable injuries not taken into consideration, failure to challenge a decision that was found to a Dr giving false evidence. Did not say they no longer represented me after settlement and tell TAC. Abused my health and after I complained told me to find another law firm

September 24, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi,
Thanks for taking the time to provide your feedback. We take these matters very seriously and would appreciate the opportunity to speak with you directly to get to the bottom of it. If you can get in contact with our Feedback Team on 1800 812 597 or email feedback@slatergordon.com.au we would greatly appreciate it. We hope to speak with you soon.
Thanks,
The S+G Team

Rated 1 out of 5 stars

Shocking at class actions

Shocking at class actions . Once they get their win and fees you have to wait indefinitely for the settlement. Where is the BT Super settlement being invested in the meantime? Who gets interest in the money? Still no end in sight coming up to one year of judgment. Having read all the complaints here about the treatment of class action clients, I’d say we have enough for a class action against S&G ourselves. Obviously will be handled by a professional firm not a sausage factory. We know just the judge who would like to pass judgment on it too.

September 17, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Milena,
We’re sorry to hear you were not satisfied with your experience with us. Please know that we take these concerns very seriously as we are committed to doing our best to assist our clients. We encourage you to get in contact with our Feedback Team at feedback@slatergordon.com.au so we can get in touch to go over your concerns.
Thanks,
The S+G Team

Rated 5 out of 5 stars

Audrey and Rod where the most amazing…

Audrey and Rod where the most amazing thorough caring team I’ve ever met. If you ever need legal advice or have a work injury this law firm is the best. They get results for you and they don’t stop till they get the best. Highly recommend slater and Gordon

June 12, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Penelope,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Audrey, Rod, and The Slater and Gordon Team

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Rated 5 out of 5 stars

Highly recommended

Highly recommended. Friendly, very professional, quick response times and always honest about process/outcomes.
Knew the system extremely well and was able to explain in simple terms.

August 29, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Matt,
We're so pleased that you’ve found our staff and services helpful. Thank you for your rating.
Kind regards,
The Slater and Gordon Team

Rated 1 out of 5 stars

Fee for no service

I too am one of the clients of a class action who has emailed, online chatted and called to try to get a response from Slater and Gordon. They will happily pocket the fees for the work but will not update or provide any response to enquiry. This has been going on years (Freedom Foods). S&G will no doubt respond to this review by saying email us or phone this number. I've done it multiple times already. Their responses are just lip service. Fee for no service.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Unacceptable

I am writing to express my disappointment regarding the lack of response to my multiple enquiries about the WP CCI Class Action, dating back to February of this year.

Over the past six months, I have made more than ten attempts to contact your New Client Services and Feedback departments via email, submitted more than ten online enquiries through your website, and requested call-backs on more than ten occasions through your call centers. Additionally, I sent a registered letter to your Melbourne office, which, like all my other attempts, remains unanswered.

Despite these repeated efforts, I have received no response and no information regarding the compensation amount I am entitled to. This level of service is completely unacceptable.

I have submitted another request to be contacted via email to the New Client Services team via the website and via email today and expect to be contacted and am unsure why an organisation like Slater & Gordon displays such unacceptable behaviour. Whilst I understand that there is a backlog and high volumes of enquiries I don't accept this as a reason for not being contacted at all within the last six months.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Best lawyers in Geelong

I would absolutely recommend Audrey Gunn, Wendy Stanley
and all the staff at Slater and Gordon Lawyers Geelong. They have been so amazing throughout a very difficult time and made the whole process smooth and easy.

August 19, 2024
Unprompted review
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Rated 5 out of 5 stars

My overall experience with Slater and Gordon was nothing but positive. The outcomes were much better than I anticipated and the staff were very supportive, knowledgeable and empathetic to my issues.

My overall experience with Slater and Gordon with regard to my DVA claims was a 5 year process but it was with it. For me it was a great deal less stressful than going down other assistance pathways.

August 5, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Leigh,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

The team at Slater and Gorden were…

The Dust Disease Team at Slater and Gorden were fantastic, Raelene, Brieanna and Ashley. They all offered support and advice from start to finish. Very caring and empathetic during the whole process, nothing was ever a problem at all, even though I asked so many questions. The knowledge of every person on the team was beyond my expectations. The Dust disease team would return my calls promptly, which made me feel important. I would have no hesitation in recommending them, for anyone looking at a Dust Disease claim.
I am super impressed with the professionalism of the dust disease team. It was appreciated the effort that Raelene, Brieanna and Ashley went to, finding more information for my dad’s case.

August 5, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Marnie,
Thank you for the lovely review. We are glad to have been able to provide you and your family with the support and legal guidance you needed. Thank you again for the kind words. We wish you and the family all the very best for the future.
Kind regards,
Raelene, Brieanna, Ashley, and The Slater and Gordon Team

Rated 5 out of 5 stars

Brian and Hilary Briggs went above and…

Brian and Hilary Briggs went above and beyond. They were extremely helpful and supportive throughout the whole process.
Thankyou

June 20, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Daniel,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, and The Slater and Gordon Team

Rated 1 out of 5 stars

No win no fee, win no pay

Disappointing experience with Slater Gordon class action team. I’m part of a Class Action that was settled in 2023, the distribution to members were due Feb 24 and many of us have received nothing. Will not respond to emails, calls or the message portal. Only have to check their facebook or reddit to find many in the same situation.
Would not recommend

May 2, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi,
We're sad to hear that you feel so negatively about your experience with us. If you're willing, we'd love for you to get in touch so we can discuss further and address your concerns. Please get in touch with our Feedback Team on 1800 812 597 or email feedback@slatergordon.com.au. We look forward to hearing from you.

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Rated 1 out of 5 stars

Class action ‘team’

Terrible customer service, Slater Gordon will take you under their wing in any class action, then once it is settled they take their money and you don’t hear from them. Many of us are awaiting payments due Feb/March this year and they will not even reply to emails, calls or message portal. You are a pawn they use to line their own pockets then they will forget about you

May 1, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi,
We’re sorry to hear you were not satisfied with your experience with us. Please know that we take these concerns very seriously as we are committed to doing our best to assist our clients. We encourage you to get in contact with our Feedback Team at feedback@slatergordon.com.au so we can get in touch to go over your concerns.

Rated 1 out of 5 stars

Appalling.

This firm is appallingly unprofessional, go somewhere else, there's hundreds of firms out there who will treat their clients better than this place.

May 10, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Chester,
We’re sorry to hear you were not satisfied with your experience with us. Please know that we take these concerns very seriously as we are committed to doing our best to assist our clients. We encourage you to get in contact with our Feedback Team at feedback@slatergordon.com.au, so we can get in touch to go over your concerns.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Yevgeny Bagrin was full of integrity…

Yevgeny Bagrin was full of integrity and provided a very favourable outcome from a very traumatic experience. His assistant, Bianca Perry was kind, compassionate, prompt and always kept us up to date with proceedings. I felt heard, not judged and am very happy that these two amazing humans were allocated to my case. Forever grateful to both of you.

May 3, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Joanne
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Yevgen, Bianca, and The Slater and Gordon Team

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