THEIFS!!!!! I placed an order in the first week of January. When it didn’t arrive for two weeks I sent them my order number, they replied on January 21 saying they’re trying to get this sorted with UP... See more
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Without too many words, buy on SLA if you want to have different clothes from the thousand instagram pages of clothing, and from the thousand sites that pop up. Shipping and packaging were perfect. F... See more
Bought the Carrie fur coat on pre order in October, received it early December and it was horrible quality - super thin and cheap not worth the price point. Returned it the same day and still don’t ha... See more
I recently ordered the new printed maxi dresses from SLA (Capri and Calabria), I am 6 months pregnant so was a little unsure if they would look okay, but I absolutely love them and ended up keeping... See more
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Company details
Written by the company
SLA The Label by Sarah Ashcroft. Shop the collection only on slathelabel.com
Contact info
United Kingdom
- customerservice@slathelabel.com
- slathelabel.com
Pre-order mess. Scam website!!!
I had ordered a jacket for my upcoming birthday trip. This order was estimated for shipping on the 18.11.2024. The 18th had passed and I had not heard anything from this company in relation to my order. I reached out, just for them to inform me that due to delays they will not be shipping out till end of November but I can see that they are also informing customer that this will be shipped out in the new year. By then my birthday will be over of course, what a joke! Not only had they failed to shipped this in the time promised but they had also failed to communicate this with their customers and in fact wait until I reached out to them to inform me. This seems like such a scam!! They were not even able to compensate me for their mess and my inconvenience! I see a lot of other comments on their social media regarding the same thing. Honestly would not shop here ever again or recommend anyone shopping here.
November 23, 2024
Unprompted review
Reply from SLA The Label
Hi Sarah,
Thank you for sharing your feedback, and we’re truly sorry for the inconvenience this has caused. We completely understand your disappointment, especially when you were looking forward to wearing the Faux fur for your birthday trip.
We sincerely apologise for the delays with your pre-order. While we aim to meet the estimated shipping dates, unforeseen challenges with shipping caused these delays. We acknowledge that our communication should have been more proactive, and we are actively working on improving this process to keep customers better informed moving forward and have started to send out emails with updates.
We can see that the team have cancelled your order as you requested, and a full refund has been processed. Refund times may vary depending on your bank, but if you encounter any issues or have further questions, please reach out to us at customerservice@slathelabel.com.
Once again, we are truly sorry for your experience and appreciate your feedback. While we regret that we didn’t meet your expectations this time, we hope you’ll consider giving us another chance in the future. Best wises Team SLA x
I’m sorry to say
I’m sorry to say, that I’m dissatisfied.
I think the dresses and jackets look amazing and I was really looking forward to wearing it at a special occasion.
Truth shall be told: the costumers service did reply very quickly and friendly. But they did not keep their promises.
I did a preorder for a dress and a jacket. It was supposed to be back in stock on 8th of November. From 8th of November it was back on the homepage as “available”. But my order was never shipped. I contacted the company many times, and they promised to ship the items “very soon”, “by Friday” and “at the end of the week” - but no promises were kept. I payed express delivery and I asked several times, if they were able to send me the items and they promised to do so - but nothing happened.
Seems like this is not a “one time” problem according to other reviews - that is a shame.
Now I’ve cancelled my order and I hope I’ll get my money back.
November 18, 2024
Unprompted review
Reply from SLA The Label
Hi Sofie, thank you for sharing your feedback, and we’re truly sorry for the inconvenience this has caused. We completely understand your disappointment, especially when you were looking forward to wearing the items for a special occasion.
We apologise for the delays with your pre-order. Although we try to meet the estimated dates, unexpected shipping issues caused the delay. Additionally, our communication was not as clear as it should have been, and we are actively working to improve this for all future orders.
We appreciate you acknowledging our customer service team’s prompt and friendly responses. However, we regret that we were unable to meet the expectations set. To prevent this from happening in the future, we are refining our pre-order process to provide more accurate timelines and improve communication.
We also understand how seeing the items listed as “available” on the website was frustrating. Pre-orders are always prioritised for shipment before general sales, and we’re sorry for the confusion.
We’ve canceled your order as requested, and a full refund has been processed. The funds will return to your bank according to their processing times. If you haven’t received the refund or need further assistance, please contact us at customerservice@slathelabel.com.
Once again, we’re sorry for your experience and truly appreciate your feedback. We hope you’ll give us another chance in the future. Best wishes, Team SLA x
Pre-order shipping delays, dress still not recevied mid December
I pre-ordered a dress on 21/10/24 and did not receive an estimate shipping date for the order. Since I ordered the dress enough in advance I did not think this would be an issue. I have been waiting for over a month now for a pre-order to be shipped or get any updates on the shippment time and got no response on the shipping date but was advised there were delays. The company made several posts about the item being sent out for any pre-ordered items on 8th November but when the date came that detail was quickly removed from the posts. I had now been waiting for over a month and the dress I pre-ordered has been available for selling instantly and is alnost sold out. This is not a satisfactory service and an estimate shipping date should have been provided as this was not expected. I understand there could be delays but customers should be informed and the items should not be constantly advertised as buy now when the pre-orders are not being sent out. This is really dissapointing as I love Sla’s materials and desings and ordered a few times before. Sla the Label please provide timely updates on items customers spent they hard earned money on.
Update: The dress was sent out for delivery on the 18th November via UPS when upon ordering FedEx was the shipping company advised. Today is the 9th of December and my dress still did not arrive. UPS claims they never recevied my package physically. This is absolutely unacceptable and just a kick after kick on an almost 90€ order out of which 15€ was the delivery itself.
October 21, 2024
Unprompted review
Reply from SLA The Label
Thank you for your feedback, and we’re really sorry for the delay and the lack of updates regarding your pre-order. We understand how frustrating this must have been, and we apologise for not keeping you informed.
The delay was caused by unforeseen freight delivery issues, which were unfortunately out of our control. We are actively working on improving our communication and updating our website to keep customers better informed in the future with all pre order sales.
All pre-orders were shipped before the general sale orders. If you need further assistance or updates, please don’t hesitate to contact our customer service team via email. (customerservice@slathelabel.com)
We truly value your support and are committed to providing a better experience moving forward. Best wishes, Team SLA x
Terrible quality
I purchased the Lexi dress and the quality is awful. Upon opening the package there were many loose sequins. I decided to keep the dress as returns are not covered by the brand. I wore the dress for 30 mins and went back to my hotel to change as the dress was very uncomfortable and many sequins were falling off with the slightest movement.
August 19, 2024
Unprompted review
Reply from SLA The Label
Hi , We’re so sorry to hear that you’re unhappy with the quality of the Lexi dress and experienced issues with the sequins upon delivery.
Could you please send some images of the dress to our customer service email at customerserivce@slathelabel.com ? This will allow our team to look into the problem and find a suitable solution for you.
We appreciate your feedback and the opportunity to make this right for you . Best wishes- Team SLA x
Will not be shopping with SLA again
My experience with SLA The Label has been incredibly disappointing from start to finish. I tried to order the July dress when it first came out. I had my size in my basket which said it was reserved for 10 minutes and was putting my card details in, it then failed and said it was sold out.
I then ordered the dress on the first round of pre-orders, which said they would dispatched at the end of August which was perfect as I have a wedding mid September. I put in a discount code I had and thought nothing else of it, it was only when I checked my statement that I saw the code had been removed during payment. I had to email them about this but they did refund me the difference.
The end of August passed and I didn’t have a dispatch email. I am short so I knew I would need to get the dress tailored as they do not supply petite sizing. I emailed them and they said they had an “unforeseen setback” and the dress would be shipping the beginning of the first week of September. It got to Wednesday and I emailed them again, they it would be shipped that day and it didn’t. I emailed them on Friday and they said it would be shipping first thing Monday morning (9th Sept). I asked if this could be done on next day delivery and they said yes.
My order finally shipped on 9th Sept at 6:30pm on 48hr Royal Mail delivery.
The dress has obviously still not arrived, I will not be shopping with SLA again and would definitely not recommend them to anyone.
August 21, 2024
Unprompted review
Reply from SLA The Label
Thank you for your feedback Shannon, and we sincerely apologise for the frustration and inconvenience you've experienced with your pre-order.
Unfortunately, due to the high volume of orders for the July dress, our system experienced an issue where shopping baskets could not hold items for the intended 10 minutes. We understand how frustrating this must have been for those of you who were unable to complete your purchase. We have raised this issue with our IT team, and they are working diligently to ensure it does not happen again in the future.
Unfortunately, due to unforeseen freight delays and the transition to a new warehouse, we experienced unexpected setbacks in dispatching orders. We did note on our pre-order page that the dates were estimates and subject to any shipping delays, but we recognise that the communication regarding this hasn’t been as timely or clear as it should have been, and for that we are sorry.
We can see that your order was dispatched on Monday morning and handed over to the carrier that same evening. According to our tracking information, the parcel was delivered on the 11th of September.
We’re truly sorry for any inconvenience you may have experienced and hope you’ll consider giving SLA another chance in the future. Best wishes- Team SLA x
Still waiting for my order!
I bought the July dress for my best friends wedding. It was on pre sale to be dispatched end of August. This didn’t happen.
I heard nothing and go no updates. When I messaged their social media they said there would be delays and it would definitely be dispatched on the 4th September. This didn’t happen.
When I questioned them again they said ‘we have received confirmation the July dress will be packaged and dispatched today (Friday 6th September). This has also not happened! I have received no reply before they checked off for the weekend. I’ve been so kind and understanding of delays but I feel ignored and I’ve explained how desperate I am and I’ve received no communication back. I still do not have the dress or confirmed of dispatch.
September 7, 2024
Unprompted review
Reply from SLA The Label
Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you've experienced with your pre-order. We completely understand how disappointing it must be, especially when you were counting on the dress for such an important occasion.
Unfortunately, due to unforeseen freight delays and the transition to a new warehouse, we experienced unexpected setbacks in dispatching orders. We did note on our pre-order page that the dates were estimates and subject to any shipping delays, but we recognise that the communication regarding this hasn’t been as timely or clear as it should have been, and for that we truly apologies for this.
Rest assured that the first batch of pre-orders will be dispatched today (Monday 9th September) and you will receive a dispatch confirmation / tracking shortly.
Thank you for your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach email our customer service team customerservice@slathelabel.com . Best wishes Team SLA x
Returns service is so bad
Returns service is so bad, been waiting over 2 and a half weeks for a refund and I’ve also emailed the company with no response.
September 4, 2024
Unprompted review
Reply from SLA The Label
Hi Elyssa, thank you for your feedback, and we’re sorry to hear about your experience. We’ve checked our inbox but couldn’t find your email. Could you please forward it to customerservice@slathelabel.com our team will prioritise this and look into it right away.
We apologise for any inconvenience this may have caused and appreciate your patience. We’ll make sure this is taken care of swiftly. Best wishes, Team SLA x
returns service is awful
I have been waiting over 2 n a half weeks for a refund.
August 14, 2024
Unprompted review
Reply from SLA The Label
Hi Sarah, thankyou for your review. We are sorry to hear about the delay in processing your refund. To help us resolve this issue, please email our team at customerservice@slathelabel.com with your order number. This will enable us to investigate and expedite your request.
Thank you for your cooperation and patience.
Best wishes, Team SLA xx
I am writing to express my… dissatisfaction with the Purple Santorini Suit
I am writing to express my dissatisfaction with the Purple Santorini Suit (Order No. #113615, placed on 20/02/2023). Despite my initial satisfaction with the product, the experience has since been severely disappointing.
The first time I wore the suit, it was in perfect condition and garnered many compliments. After the second wear, I followed the care instructions on the label and had it dry cleaned by a trusted professional. To my dismay, the glitter on the suit completely fell off, rendering the outfit unwearable. Moreover, this mishap caused significant issues with my dry cleaner's equipment, as the glitter spread throughout the machine.
I have noticed that the care instructions on your website have now been updated to 'cold hand wash only,' which was not the guidance provided on the original label attached to my suit. This discrepancy has led to the irreversible damage of my garment after just two wears.
Given this issue, I request a full refund or a replacement suit as soon as possible. I do not know how to attach images on Trustpilot but I am happy to share upon request.
@sla I already emailed your customer service team with the same email and images / videos.
July 30, 2024
Unprompted review
Reply from SLA The Label
Hi Noor, thank you for sharing your feedback and bringing this matter to our attention . We understand your frustration, especially considering the compliments you initially received and the subsequent issues with the glitter falling off after following the original care instructions.
We have recently updated the care instructions for our glitter suits, as you rightly pointed out, due to a change in the fabric composition and the introduction of new colours. Unfortunately, the purple glitter suit you mentioned is no longer available on our website. The new colours have different care requirements, which we will be more than happy to explain further and the information is on our website.
We kindly ask you to email our customer service team at customerservice@slathelabel.com with your order number & any images of the damage. Our team will work with you to arrange an appropriate solution.
Thank you for your understanding. We look forward to resolving this matter soon. Best wishes Team SLA x
Stunning quality
Just received my order and it is absolutely stunning! The quality of the bikinis and packaging is amazing for how reasonably it is priced, also the customer service team are so quick to respond and really friendly!
July 4, 2024
Unprompted review
Reply from SLA The Label
Thank you so much for your wonderful review Jade! We're thrilled to hear that you love the Capri bikini set.
We're also glad that you had a positive experience with our customer service team. Providing quick and friendly support is one of our top priorities, and it's great to know we met your expectations.
We appreciate your support and Keep an eye out for new summer collections launching soon! Best wishes, Team SLA x
Perfect holiday dresses
I recently ordered the new printed maxi dresses from SLA (Capri and Calabria), I am 6 months pregnant so was a little unsure if they would look okay, but I absolutely love them and ended up keeping both.
Even over the bump the print didn't distort and the fabric wasn’t see through. The perfect holiday dresses which I will get out every year
June 1, 2024
Unprompted review
Reply from SLA The Label
Thank you so much for your lovely review! We're thrilled to hear that you love our Capri and Calabria dresses & its a bonus that they fit perfectly maintaining their print over the bump!!
Wishing you all the best with your pregnancy and many more fabulous moments in our dresses! Best wishes, Team SLA xx
Love the swim!! ❤️
Just bought the new swim collection and the quality is so good. The new black and white thong bikini is my new fave...would defo recommend ❤️
June 11, 2024
Unprompted review
Reply from SLA The Label
Thank you for your lovely review! We're so happy to hear that you love our new swim collection and that the black & buttercream la vie bikini has become your new favourite.
Thank you for your support - Team SLA x
Ordered 2 dresses and a bikini and so…
Ordered 2 dresses and a bikini and so happy with the fit and quality of everything! My parcel arrived so quickly as well, definitely would recommend! ✈️💗
June 12, 2024
Unprompted review
Reply from SLA The Label
Thank you so much for your kind review Emily! We're so pleased to hear that you're happy with the fit and quality of your dresses and bikini. It's also great to know that your parcel arrived quickly.
Keep an eye out for new collections launching soon! Best wishes, Team SLA x
Not worth the price tag!
Purchased 2 dresses which were £70+ each, and they both were see through. Lovely designs& great sizing but sooo see through, not at all what you would expect for the price. Then to top if off you have to pay to return!! My return was received on 23rd May and is still not processed. Will not purchase from SLA again.
June 11, 2024
Unprompted review
Reply from SLA The Label
Hi Paige, thankyou for your review.
We are so pleased that you love the design of our jersey dresses. However, we're sorry to learn that the material did not meet your expectations.
As a smaller brand, we unfortunately cannot provide assistance with return costs as notes on our website, but we hope that this is something we will be able to assist with in the future.
We also understand your frustration regarding the return process. Our standard practice is to process returns within 10 working days of receipt , and we are currently looking into what caused the delay with your return. Rest assured, we are working to resolve this as quickly as possible.
We are sorry you were unhappy on this occasion and hope you may give us another go in future! Kind regards, Team SLA x
SLA all the way!
Ive ordered a couple of times from SLA and have always received great service. I recently ordered a dress which had a fault and went into panic mode. The team took every step to resolve the situation within 48 hours. The Dylan dress is absolutely stunning on and fits so well.
Really appreciate their efforts and will continue to support the brand!
May 30, 2024
Unprompted review
Reply from SLA The Label
Hi lovely, thanks for your great review and kind comments about our team customer service team! We are so pleased to hear you are happy with your Dylan. Best wishes, Team SLA x
Blown away by the customer service
Blown away by the customer service.
Absolutely amazing customer experience from this company. I had an issue with an order that was not their fault and they have gone above and beyond to resolve it for me. Communication was really quick and easy. And as a very stressed bride to be it was so so so appreciated.
Thank you!!!!
May 9, 2024
Unprompted review
Reply from SLA The Label
Hi Chloe, thank you so much for your kind review ! We are so pleased to hear that our customer service team were able to swiftly resolve the delivery issue 😊 We hope that you love your order and have the most amazing wedding. Best wishes, Team SLA x
Looks nothing like in the pictures online
Looks nothing like in the pictures.The clothes are already very expensive, but I thought I'd treat myself to something for my own Bachelorette and ordered the white glitter blazer with matching top and trousers. Not only did I pay €100 in duties alone for things that don't look anything like they do on Instagram. The glitter has clearly been photoshopped. It doesn't look white in real life either, but light blue. Simply the biggest instafail I've ever made. Now I've spent over €300 and can't wear any of it. I can't even send it back because I'll have to pay shipping and duties again. Don't buy anything, it's just a waste of money!
March 30, 2024
Unprompted review
Reply from SLA The Label
Hi Agnes, we are sorry to hear that you feel our website images don't accurately represent our products. We assure you that all our images are genuine and haven't been altered.
We cannot see any correspondence to our customer service team from yourself- please do feel free to drop us another email with the original message and we will happily look over this for you.
As a smaller brand, we unfortunately cannot provide assistance with return costs or customs duties as we note on our website. As carriage costs are specific to each carrier, and varies service to service, country to country , we unfortunately cannot advise or offer guidance on how much it may cost you to return, which is why we do not elaborate on this on our website.
We always encourage our customers to read our information section and shop around as we note on our website so you can get the best cost depending on the service you are looking to use. Our team will always offer other suggestions if returning is not an option so you can try and recoup funds, as we do often see our items on second hand websites.
Best wishes, Team SLA x
Amazing customer service
Even though unfortunately the outfit did not suit me, the customer service from this company has been 10/10. They have been so helpful with any queries and genuinely lovely.
April 22, 2024
Unprompted review
Reply from SLA The Label
Thankyou so much for the kind review Evina! We will pass on your lovely feedback to the team. We're sorry the outfit did not suit you this time around, but we truly appreciate your kind words about our customer service . Best Wishes, Team SLA x
Amazing Quality and Incredible Service
Incredibly fast delivery! Ordered on a Friday and my order arrived on the Monday. I was so impressed.
The customer service is genuinely the best I’ve ever experienced across any store!
We had a slight problem with one of the items I ordered having been sent in the wrong size (packet had correct size but item inside was bigger) but I emailed customer service and they immediately got back to me and reissued a new one in the correct size to be sent and this then arrived with me the next day! I returned the item that was the wrong size and again they immediately refunded the postage cost for this.
The items I ordered are also absolutely beautiful and amazing quality… I cannot wait to wear them!
I cannot fault this brand from my first experience of purchasing from them and will 100% be buying from them in the future!
March 8, 2024
Unprompted review
Reply from SLA The Label
Thank you so much for your kind review Amy! We are so pleased to hear that our team were able to swiftly resolve the incorrect sizing issue for you and that you are happy with the quality of your new SLA garment😊 Keep an eye out for new collections launching soon! Best wishes, Team SLA x
Amazing Service and Quality Clothing
I placed an order yesterday, the 22/02/2024 and my order was delivered today. Absolutely amazing turn around.
I ordered the Cherry Margot Mini Dress for my birthday celebrations next weekend. I can’t wait to wear this dress. The quality is amazing, 10/10.
I will definitely be ordering from SLA The Label again 🥰
February 23, 2024
Unprompted review
Reply from SLA The Label
Hi Jessica,
Thank you so much for your lovely review! We are so pleased that your order was delivered quickly and that you love your order.
We hope that you have a lovely birthday.
Best Wishes,
Team SLA x
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