Sleep Doctor Reviews 

142
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, knowledgeable staff. Many people appreciate the quick responses and efficient processes, making their overall experience smooth and stress-free. However, some customers also noted issues with product functionality, such as masks not fitting or being flimsy, and machines being too strong or failing. Additionally, a few people experienced slow email responses or felt that customer service was unresponsive to specific requests, sometimes perceiving the company as sales-focused rather than patient-oriented.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with some finding products like... See more

Customer service

Customers had positive experiences with customer service, often highlighting representatives as courteous,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the exceptional care,... See more

Response time

Consumers find response times to be ambiguous, with some experiencing significant delays, such as not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The people who helped me get the recommendation, get the order placed, and the prescriptions submitted, including Al, who followed up on the shipping, we’re great. Your shipping is close to glacial i... See more

Company replied

Rated 5 out of 5 stars

I needed a small travel cpap device fairly quickly due to the limited luggage capacity for a trip to New Zealand and Australia after Christmas. I was given great guidance and advise about a mini-CPAP... See more

Company replied

Rated 5 out of 5 stars

I was diagnosed with obstructive sleep apnea about five years ago. I needed a sleep (re)test to qualify for a new oral appliance. I was working with a doctor at a health system, but she and the... See more

Company replied

Rated 5 out of 5 stars

Person on the other end of the line goes out of her way to help you and, makes you realize you're dealing with a Pro human being. Someone with kindness , who builds bridges and , never gives up helpin... See more


Company details

  1. Medical Equipment Supplier

Written by the company

A better tomorrow starts tonight.


Contact info

4.1

Great

TrustScore 4 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(142)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

From start to finish this was a smooth process. Correspondence was fast and very professional. The sleep test is all inclusive and the results explained where I could understand. One stop place at a low cost. Will recommend to others.

December 16, 2024
Unprompted review
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Rated 5 out of 5 stars

“Absolutely amazing customer service

“Absolutely amazing customer service! I reached out to return a product and it was resolved with just one email. The team was quick, professional, and incredibly efficient. I didn’t have to go through any complicated processes or multiple follow-ups. It’s rare to experience such seamless service these days. Thank you for making it so easy and stress-free!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

New mask

The lady I interacted with at Sleep Doctor was responsive and approved the purchase of a new mask. It was a good experience!

December 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent home sleep test

Very affordable, efficient, and excellent service. Good value!
I was skeptical initially, but the whole process of the home sleep test with the watchpat, and the clinical review after with Dr Scott, went really well and was balanced and well rounded. Keep it up! I’ll be recommending this to friends and family.

November 12, 2024
Unprompted review
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Rated 4 out of 5 stars

Helpful

I got a very detailed and helpful response from Gleidys. Four stars instead of 5 because the AI experience was not very good over the weekend.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a N30 nasal mask

Ordered a N30 nasal mask, sent prescription in. They lied and said prescription didn't have pressure. Then said they could schedule an appt with THEIR doctor! LOL What a scam! My prescription had everything needed to order a cpap and full or nasal masks. They just wanted me to see their doctors! RUN, don't walk from this website! shop.sleepdoctor.com

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

I appreciated the convenience and lower cost…

I appreciated the convenience and cost saving feature of their at home sleep test, since my insurance doesn’t cover the sleep tests. The video call consultation and print out that we reviewed helped me to clearly understand the data. Purchasing was easy and a 15% discount provided for those without insurance. I do wish they had more face mask (and a chin strap) options, and I’ve been told that is coming.

September 6, 2024
Unprompted review
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Rated 5 out of 5 stars

At Home Sleep Study is the Way to Go!

The at-home sleep study was easy and more comfortable than going to a sleep lab. The process was super easy. The follow-up appointment was informational and identified the problem areas in my sleep patterns. Rachel took extra time to discuss my issues and offered several options and suggestions to improve my sleep. Super easy and very helpful.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

The test was easy to take

The test was easy to take, and the people that I interacted with were very professional (and also friendly). There was a lot of analytical data that I received after the test, and a comprehensive summary with recommendations.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent accessories and swift delivery

I had ordered accessories: a cover for my ResMed CPAP machine (it fit perfectly), a soap pad (placemat) excellent as it stabilizes the machine and prevents leaks from damaging my furniture and soap to clean the tubes and mouthpieces (no taste remains after washing) as with dish detergent. Reasonably priced and delivery swift.

September 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Knowing how you sleep from sleep doctor…

Everyone associated with sleep doctor that i had the pleasure of speaking with was extremely friendly and courteous. The process was very straight forward. I would highly recommend this company to anyone suffering with any type of sleeping issues.

October 10, 2024
Unprompted review

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