Sleep Doctor Reviews 

Ghosted by doctor and then needed to re schedule for the next week and then send a fake USPS tracking number. I’ve needed to ask for a refund 4 times before threatening with a chargeback.

I had a very specific question and only hopefully thought I might get a specific answer. But the answer was fast and clear and very helpful.

Sleep Doctor. The people who care.

Fast to respond and was able to fix the problem as well

So far so good. I did the test. They got me the right equipment. I feel better. Fast and efficient.

I'm very impressed with Sleep Doctor. I've always had a great experience. Very easy to set up appointments. The staff is very professional, friendly and give you the important information for you to use.

Consumers need to be aware of ResMed

I left a e-mail with sleep doctor about my concern 1 day later it was resolved that to me is the ultimate customer service.

The customer service way very good, they answered my questions and they got back to me quickly with information I needed. They explained everything to me and sent the information about the program to me via email.

Once full face mask was received, all is well and am using the system all night!

I submitted a question via their contact form and received a knowledgeable response the next day. Their service is excellent.

Excellent customer service team! Professional & accommodating no matter what issue arrives.

I ordered Original Equipment Manufacturing (OEM) Philips Respironics filters, as advertised on their website. What I got was an imitation brand. Their description and picture showed the OEM product. I specifically ordered it because I want the OEM filters as there are lots of "off brand" types at the big online retailers. Sadly disappointed that I got some off label version. I could have purchased it cheaper at Walmart.com if I wanted a non-OEM product.

Don't order from here. Customer service has literally 3 people working and they have conflicting information. My test is stuck in Ohio. It's been a week. They won't issue refunds until it basically returns to them. They can't expedite a new test. I wasted a month waiting for 2 different tests that did not come.

I ordered the at-home sleep study, did the intake call with a “nurse,” and then when I received the home sleep test I completed it right away. That was five months ago and I haven’t received any results or communication since the intake. I’ve tried calling, emailing, and using the live messaging app on their website multiple times and no one responds. I have no idea if it’s a legitimate website or not. And I have no idea where or to whom my private health information went after it was uploaded to the device’s app. Very disappointed and would not recommend to others.

I placed an ordera month ago for a mask. Unfortunately, I didn't realize you needed a prescription for a mask. They immediately sent an email stating they could not process the order, so I requested a refund. Here we are a month later and no refund. I've contacted them 4 times, by email and their messaging app online. They do not respond. I now have to do a charge back and leave them negative reviews because they apparently don't value customer satisfaction.