The contacts I had were pleasant and helpful. I was in a time crunch and used the online counseling and prescription service. I performed the required steps to order a new, portable CPAP device, and t... See more
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Worse experience ever Edit: honestly sort of shocked without gong onto details as I was already irritated however. A gentleman called Dave called me and understood quick a lot of this that... See more
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I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new s... See more
I would have given a five star but when I went to purchase multiple set of air filters for my resmed airsense total of over $60 the site wanted $12 shipping. Total package weight an ounce or two. But... See more
Company details
About Sleeplay
Written by the company
Hi, we're Sleeplay.
Your ultimate hub for all things sleep.
At Sleeplay, we connect you to the next generation of sleep experts, products, and innovations, guiding you through every step of your journey towards better sleep. Whether you're new to the world of sleep health or a seasoned pro, our team is dedicated to helping you find the solutions that work best for your unique needs.
Our mission goes beyond just sleep; it's about enhancing your overall well-being. We’re setting a new standard in sleep health, one well-rested person at a time. With our wide range of products, from CPAP machines to comfortable masks, and our expert advice, we aim to transform the way you sleep, so you can wake up feeling refreshed, recharged, and ready to take on the day.
We understand that sleep apnea can turn a peaceful night into a restless struggle, leaving you feeling drained and unfocused. That’s why we’re committed to providing top-tier solutions that improve your sleep quality and, in turn, your life. Sleep isn’t just a luxury; it’s a fundamental pillar of mental health, physical health, and performance.
Surprise! You’re actually a kind and vibrant person. All this time, you were just tired. Imagine waking up each morning feeling like your best self, ready to embrace the day with energy and enthusiasm. At Sleeplay, we believe that’s possible, and we’re here to help you achieve it.
Discover our playground of sleep solutions where better sleep begins. From innovative CPAP technology to personalized customer support, we’re here to ensure you sleep soundly and wake up smiling. Because at Sleeplay, we’re not just about selling products; we’re about creating a community where sleep health is prioritized, and everyone can enjoy the benefits of a good night’s rest.
Our Playground Rules
Written by the company
- Free Shipping Over $99+
- Shop with confidence and save more when you spend $99 or more on our wide range of CPAP products.
- 30-Day Risk Free Trial
- We offer a hassle-free 30-day return policy when you buy any machine from Sleeplay.
- 30-Day Mask Trials
- We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime.
The Sleeplay Promise
Why you matter to us
We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction.
We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life
Contact info
3200 N 29th Ave, 33020, Hollywood, United States
- 844-451-6555
- info@sleeplay.com
- sleeplay.com
Better Sleep Starts Here
4.2
Great
874 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I’ve been a subscriber for years
I’ve been a subscriber for years. Never had an issue.
February 9, 2026
GREAT PRODUCT AND GREAT CUSTOMER…
GREAT PRODUCT AND GREAT CUSTOMER SERVICE SUPPORT. THE HEAD BAND AND NASAL PILLOW IS EXCELLENT QUALITY. I HAD TO ASK FOR A FASTER DELIVERY AND CUSTOMER SERVICE DID A GREAT JOB. REALLY HAPPY
May 11, 2026
Very responsive to any questions I had~
Very responsive to any questions I had~
May 1, 2026
Unprompted review
Reply from Sleeplay
"You got it right" is exactly what we love to hear! Thank you so much for taking the time to share that we hit the mark for you. We are thrilled to be a part of your sleep journey.
We always want to make sure we are delivering the absolute best experience possible for our patients. If there is anything small or large we could have tweaked to turn this into a 5-star experience for you, we would love to hear your thoughts!
Whenever you have a moment, feel free to reach out to our customer service team by phone, email, or chat to let us know. In the meantime, sleep well, and remember we are right here whenever you need your next round of gear or expert mask advice!
Quality product
May 11, 2026
You have a better filter system for my …
You have a better filter system for my Res med cpap machine than it comes with..
May 11, 2026
Reply from Sleeplay
Hello, Thank you for bringing this to our attention, and I'm truly sorry for the frustration around managing your account.
I want to confirm publicly that your subscription has been fully canceled, and you will not see any further charges for this canceled subscription. Our goal is always to give you complete control over your sleep journey, and you can easily pause, modify, or cancel subscription shipments at any time directly through your Sleeplay account dashboard moving forward. Please note: We are not able to cancel an order that has already been processed for shipping.
I also sent a direct email to your inbox earlier today with these details, along with info on how to easily return the unopened premium chinstrap from your June order via our online portal since you are still well within the return window.
We want to make things right, every single time. If there is absolutely anything else you need to make your experience smoother, please reply directly to my email—I am here to help.
Reply from Sleeplay
Hello, thank you for sharing this feedback, and I am genuinely sorry for the confusion and frustration regarding how our cleaning solution options were displayed.
I completely understand how the page layout led to this mix-up. While our checkout system shows a single bottle selection was completed rather than the 3-pack toggle, I never want a visual hurdle to make a customer feel misled. That is entirely against how we do business here.
I have already reached out to you directly via email to turn this experience around. Even though a single bottle was purchased, we want to go above and beyond to support your sleep journey. I have offered to set up a complimentary order to ship out the remaining two bottles to complete your 3-pack with free ground shipping, entirely on us.
We are actively reviewing this product page layout to prevent this kind of confusion for future customers. Please check your inbox for my direct email so we can close the loop on this for you!
I have beeen extremely happy with the…
I have beeen extremely happy with the quality products and service I have received from Sleeplay. The selections are good, and the company backs their return policy. I’m also impressed with the helpful information provided to ensure I have the best experience possible while using my CPAP. I will continue to use Sleeplay as my go to site. Well done!!
May 11, 2026
Easy to order and you kept me informed…
Easy to order and you kept me informed on the shipping progress
May 11, 2026
Very understanding about order mix up.
May 11, 2026
The best CPAP Machine
I was very reserved about buying the new ResMed AirSense11. But I am very happy I did. So far, it outdoes my old Phillips CPAP machine by 100%. The order was very fast and prompt. It has improved my sleep well with this new RedMed CPAP machine. I would recommend it to anybody looking for an upgrade or a new CPAP machine.
May 11, 2026
55 days from order to results. TERRIBLE COMPANY!!!
55 days. Two sleep tests. Two telehealth appointments with the same provider who didn't remember me either time. That's my Sleeplay experience.
I ordered a home sleep test on April 1st. Here's what actually happened in my opinion:
1. A $50 promo their own AI chat confirmed existed was denied at checkout. Had to fight through to a human to honor it.
2. Paid for expedited shipping on the Wesper kit. It shipped nearly a week late.
3. After one miserable night of testing, Wesper threatened $2,000 in fines if I didn't return the kit within 48 hours.
4. Wesper results came back in 48 hours: moderate sleep apnea. I wanted a CPAP prescription. Simple.
5. Weeks later, my telehealth consult with provider "Lilly" started with 10 minutes of her dealing with technical difficulties. She then dismissed the positive result and ordered a second test — a decision she later falsely claimed I had requested.
6. Took the WatchPAT ONE. Waited 19 days for results. Customer service told me 14 business days is "standard" but couldn't explain why my first test came back next-day.
7. Second consult with Lilly today: she had no recollection of my case, no notes readily available, couldn't pull up my results herself, asked me to provide my own dates from our previous appointment, and fully insisted I had requested the retest. I did not. I just wanted a prescription.
I ended the call.
My CPAP machine has been sitting in a box since it arrived — before I even had a diagnosis. 55 days later I'm still trying to get started on therapy that should have taken two weeks.
Competitive pricing. Terrible execution. Zero accountability.
May 25, 2026
Unprompted review
Reply from Sleeplay
Hi Kevin,
I read your review, and I want to step in immediately. A 55-day journey filled with technical delays, conflicting communications, and fragmented care is absolutely not the standard we hold ourselves to. I want to offer my sincerest, unreserved apology for how exhausting and frustrating this experience has been for you. You deserved smooth, clear, and accountable care from day one, and we fell short.
I want to address exactly what happened across your 55 days transparently and share how we are making this right:
The Promo Code & Late Shipping: You should never have to fight a system to honor a valid promotion. I am glad we manually applied it, but the system glitch that blocked it has now been completely resolved. Furthermore, your expedited shipping did arrive late, which is entirely unacceptable. Our records show that a full refund for that expedited shipping fee has been processed back to your original payment method.
The Wesper $2,000 Fine Threat: You should never have received that message. Because you went through Sleeplay, you are covered under our internal return structure using our pre-paid label, not Wesper's direct corporate fine structure. This was a system integration error on Wesper’s side that we have forcefully addressed with them so no other Sleeplay patient receives that automated scare tactic.
The Machine Arriving & Pressure Settings: I completely understand why seeing a machine arrive before your final video consultation felt incredibly alarming. To clear up how our system operates: Wesper automatically transmitted a valid medical prescription to us based on your initial data. Because our system flagged a valid prescription on file, it automatically released your order for fulfillment. The machine you received is an auto-adjusting model set precisely to the standard 4–20 cmH2O pressure range. It reads your breathing on a breath-by-breath basis to deliver the exact pressure you need dynamically, meaning it is safe and ready for you to use right now.
The Timelines & The Second Test: To explain why the turnaround times differed so heavily between your two tests: Wesper and WatchPAT use entirely separate independent physician networks to interpret their sleep data. While we always push to get results back to our patients as fast as humanly possible, the independent provider network WatchPAT uses simply required a longer clinical window to finalize and sign off on your report. Regarding the re-test itself: during your first call, you mentioned removing the device mid-sleep and expressed that you didn't fully trust the initial numbers. Because taking a device off creates data gaps, Lilly agreed that the report was inconsistent. She didn't want you to feel insecure about your data, so she provided a second WatchPAT test completely at our expense to ensure you had total confidence in your final diagnosis, whether it showed sleep apnea or not. However, the communication and data logging during your follow-up consultations should have been handled with far greater care and recollection.
I want to make sure your therapy finally starts smoothly. I am reaching out to your email address directly right now with my personal contact information so I can clear up any remaining questions about your equipment and help you get started successfully.
Outstanding Service
Sleeplay has an outstanding customer service. I would never buy from anyone else.
May 14, 2026
Unprompted review
Reply from Sleeplay
Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!
Everything I need for my cpap is here
Everything I need for my cpap is here, in one place. I receive my order quickly and as ordered. I will continue to use Sleeplay.
April 13, 2026
Reply from Sleeplay
Thank you so much for the 5-star review! Knowing we’re helping you get a better night's rest is exactly why we do what we do. Sleeplay is honored to be an ally on your sleep journey—sleep well!
One suggestion is to make the straps to…
One suggestion is to make the straps to hold mask on be magnetic. It’s hard to twist and connect.
April 13, 2026
Reply from Sleeplay
Thank you so much for the 5-star review! We will be sure to pass along your suggestion. Knowing we’re helping you get a better night's rest is exactly why we do what we do. We’re honored to be an ally on your sleep journey—sleep well!
Reply from Sleeplay
We’re thrilled you had a great experience! Our mission is to take the guesswork out of sleep therapy, so it’s wonderful to know we hit the mark for you. If you ever need a quick answer or a recommendation down the road, we're always here to help!
Reply from Sleeplay
Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!
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