The contacts I had were pleasant and helpful. I was in a time crunch and used the online counseling and prescription service. I performed the required steps to order a new, portable CPAP device, and t... See more
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Worse experience ever Edit: honestly sort of shocked without gong onto details as I was already irritated however. A gentleman called Dave called me and understood quick a lot of this that... See more
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I ended up talking to a representative because I had some specific questions. She was very helpful, however, I'm still receiving automated calls from Rotech, telling me that it is time to order new s... See more
I would have given a five star but when I went to purchase multiple set of air filters for my resmed airsense total of over $60 the site wanted $12 shipping. Total package weight an ounce or two. But... See more
Company details
About Sleeplay
Written by the company
Hi, we're Sleeplay.
Your ultimate hub for all things sleep.
At Sleeplay, we connect you to the next generation of sleep experts, products, and innovations, guiding you through every step of your journey towards better sleep. Whether you're new to the world of sleep health or a seasoned pro, our team is dedicated to helping you find the solutions that work best for your unique needs.
Our mission goes beyond just sleep; it's about enhancing your overall well-being. We’re setting a new standard in sleep health, one well-rested person at a time. With our wide range of products, from CPAP machines to comfortable masks, and our expert advice, we aim to transform the way you sleep, so you can wake up feeling refreshed, recharged, and ready to take on the day.
We understand that sleep apnea can turn a peaceful night into a restless struggle, leaving you feeling drained and unfocused. That’s why we’re committed to providing top-tier solutions that improve your sleep quality and, in turn, your life. Sleep isn’t just a luxury; it’s a fundamental pillar of mental health, physical health, and performance.
Surprise! You’re actually a kind and vibrant person. All this time, you were just tired. Imagine waking up each morning feeling like your best self, ready to embrace the day with energy and enthusiasm. At Sleeplay, we believe that’s possible, and we’re here to help you achieve it.
Discover our playground of sleep solutions where better sleep begins. From innovative CPAP technology to personalized customer support, we’re here to ensure you sleep soundly and wake up smiling. Because at Sleeplay, we’re not just about selling products; we’re about creating a community where sleep health is prioritized, and everyone can enjoy the benefits of a good night’s rest.
Our Playground Rules
Written by the company
- Free Shipping Over $99+
- Shop with confidence and save more when you spend $99 or more on our wide range of CPAP products.
- 30-Day Risk Free Trial
- We offer a hassle-free 30-day return policy when you buy any machine from Sleeplay.
- 30-Day Mask Trials
- We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime.
The Sleeplay Promise
Why you matter to us
We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction.
We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life
Contact info
3200 N 29th Ave, 33020, Hollywood, United States
- 844-451-6555
- info@sleeplay.com
- sleeplay.com
Better Sleep Starts Here
4.2
Great
874 reviews
Asks customers to review
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Replied to 51% of negative reviews
Typically replies within 1 month
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Bad Fed Ex Delivery
Overall, I think Sleeplay is great. Great products and competitive prices. However, this last order was late arriving. Normally, my ordered items are shipped by USPS. However, this time Fed Ex was used and my package was stuck in limbo for an additional 5 days before being delivered.
April 13, 2026
Reply from Sleeplay
Hello Willis,
Thank you so much for the kind words about our products and pricing—it means a lot to the team that you think of us for your sleep therapy needs.
I want to sincerely apologize for that 5-day delay with your recent order. There is nothing more frustrating than seeing a package "stuck in limbo" when you’re counting on your supplies.
While we alternate between carriers like USPS and FedEx to find the most efficient routes, once a package is handed over to the carrier, the actual transit timing is unfortunately out of our hands. It’s a bit like handing off a baton; we do our part to get it out the door fast, but we hate it just as much as you do when the carrier drops the ball.
We’re glad it finally arrived, and we really appreciate your patience and your loyalty. We’ll be keeping a close eye on our carrier performance to make sure we’re getting your gear to you as quickly as possible next time.
Best,
The Sleeplay Team
Great selection and fast delivery
Great selection and fast delivery. Also attractive discounts with promo codes.
April 13, 2026
Reply from Sleeplay
We’re thrilled you had a great experience! Our mission is to take the guesswork out of sleep therapy, so it’s wonderful to know we hit the mark for you. If you ever need a quick answer or a recommendation down the road, we're always here to help!
Reply from Sleeplay
Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!
I ordered a CPAP mask from Sleeplay and…
I ordered a CPAP mask from Sleeplay and later discovered that I had apparently been enrolled in a recurring subscription program for replacement masks. I did not clearly understand during checkout that I was signing up for ongoing monthly shipments.
As a result, I received multiple additional masks that I did not intend to order. I currently have four unopened masks still sealed in their original packaging. When I contacted customer service, I was told they would only accept returns for masks shipped within the past 60 days, even though the other masks remain completely unopened and unused.
My concern is not only the return policy, but also the lack of clear disclosure regarding the subscription enrollment process. Customers purchasing medical supplies should clearly understand when they are being placed into recurring billing and automatic shipments.
I attempted to resolve this matter directly and requested that Sleeplay make a reasonable exception by accepting all unopened masks for return, but the company declined.
I hope Sleeplay improves transparency around subscription enrollment and provides more reasonable accommodations for unopened products.
February 27, 2026
Unprompted review
Reply from Sleeplay
Hello Jimmy,
Thank you for sharing your feedback. Transparency is a core value here at Sleeplay, and it is never our intention for a customer to feel caught off guard by a subscription.
To clarify our process for others reading this, the choice between a "One-time" purchase and our "Subscribe & Save" program is a selectable option made at the moment you add an item to your cart. We offer the subscription to provide a significant discount and convenience for long-term therapy, and our system is designed to send automated reminder emails before every shipment to give you the opportunity to pause or cancel.
Because we want to be a real ally on your sleep journey, we have already reached out to you directly with a unique resolution for your situation:
One-Time Courtesy: We are providing a special accommodation for this specific case by waiving our standard 60-day return window.
Full Refund Authorized: We have authorized the return of all four unopened masks for a full refund to your original payment method.
Management Oversight: Our leadership team is personally tracking this return to ensure your refund is processed promptly once the items arrive at our Hollywood, FL facility.
We believe in doing right by our customers and providing support when it's needed most. Please check your inbox for the specific return instructions we sent so we can finalize this for you.
Warm Regards,
The Sleeplay Team
Reply from Sleeplay
Thank you so much for the 5-star review! Knowing we’re helping you get a better night's rest is exactly why we do what we do. We’re honored to be an ally on your sleep journey—sleep well!
Communication was great and I received…
Communication was great and I received the item quickly. There was an issue and it was resolved very well.
April 10, 2026
Reply from Sleeplay
Thank you so much for the 5-star review! Knowing we’re helping you get a better night's rest is exactly why we do what we do. We’re honored to be an ally on your sleep journey—sleep well!
Reply from Sleeplay
Thanks for the 5 stars! We know how important it is to get your gear quickly and at a fair price, so we’re glad we could deliver for you. Thank you for choosing Sleeplay—we're looking forward to seeing you again!
The experience with me getting my CPAP…
The experience with me getting my CPAP machine here was very good. Juan and Daniel are very helpful and patient. They help me get the right type face mask and choose the correct size. I would definitely recommend people coming to the physical store.
April 20, 2026
Unprompted review
Never Let me Down... like Depeche Mode
I have purchased many products from Sleeplay. They have NEVER let me down. They always send confirmation when I order something, when that item is shipped and it, and even when it was out for delivery and delivered. The entire process is virtually seamless. They are very quick in shipping and the items don't take too long to arrive. I've been very impressed by them and go through them for all my sleep needs.
February 9, 2026
I should have known better than to…
I should have known better than to trust a company called 'Sleeplay' but I took a chance and ordered the Night Owl Sleep Test Kit. It arrived a week later and I downloaded the app, but it would not let me register so I called Customer Service. BIG MISTAKE. The rep quickly became frustrated with her own script as she kept asking me to re-do steps. I patiently complied for over half an hour but finally did remind her we were going through the same motions and were getting the same results. She stopped me short with a sarcastic 'Can I speak?' and claimed I'd interrupted her. I waited silently, then told her I didn't appreciate the false accusation at which point she hung up. And that was just about the app! The Night Owl itself was also broken. The red light, which indicates it's functioning, went dark during the first night. A nicer CS rep agreed that this was a defect and said she 'let me know' whether the company will issue a replacement, with no follow up emails or promises. Really? I'll be using my doctor's professional sleep test instead of this toy.
April 5, 2026
Unprompted review
Good customer service
Good customer service. The person I talked to helped me get all the things I needed for my travel C PAP. It arrived promptly. I am happy.
March 11, 2026
The second mask I ordered
The second mask I ordered, the F40, seems to be keeping a seal pretty good. Only a few night has had leaks.
March 12, 2026
Excellent customer support!
March 11, 2026
Wonderful Customer Service Experience! Thank you!
Sleeplay gave me such a good deal on my CPAP bundle, I returned to them to purchase some mask replacements and opted for the Free Returns & Package Protection. Everything went very well - until the shipment didn't arrive. My order was shipped UPS Ground / USPS and a few days later was marked as "delivered to mailbox" by the Post Office. But there was no package. I checked with neighbors on both sides & across the street - no package. I have a monitor on the mailbox and there were no opens after the mail delivery, so no mailbox theft.
I contacted Sleeplay, explained the situation and they opened an investigation, since it showed as delivered. A few days later, I got an email that a replacement shipment was on its way to me! No hassle, no issues.
Other stores I know would have refused to even discuss it - the USPS says they delivered it and that's that. Sleeplay took the time to listen, investigated and then took action to satisfy their customer - they were compassionate humans, and I'm so grateful.
I will only purchase from Sleeplay going forward. A company that takes good care of me like they did deserves loyalty and all my business.
April 6, 2026
Unprompted review
Excellent products
Although the shipping takes to long, everything else are excellent. You have almost everything, apnea machines, accessories, etc.
Thanks
March 12, 2026
Staff were helpful and knowledgeable
Staff were helpful and knowledgeable
Received items timely and assisted me getting it ready to use
March 12, 2026
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