Sleepstyle Reviews 

529
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and outstanding craftsmanship of the products, mentioning that items like headboards and footstools look stunning and completely surpass expectations. People also highlight the prompt, secure delivery service and the helpful, attentive assistance provided by the staff throughout the entire ordering process. However, some people mentioned that receiving helpful fabric samples and ordering customized furniture pieces made the entire purchasing journey exceptionally tailored to their specific needs. Reviewers truly appreciated the clear communication and expert guidance provided when designing non-standard items for their homes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing delight with well-made items like... See more

Quality

Consumers find quality to be exceptional, praising the beautiful materials, solid construction, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Staff

Customers had positive experiences with staff, frequently highlighting helpful service and quick... See more

Customer service

Users describe positive interactions with customer service, consistently praising helpful and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered swatches to help me choose colours, samples that came were a very good size and helped me to make a choice,also came quite quickly. Ordered single headboard and was delivered today 21st novemb... See more

Rated 5 out of 5 stars

Sent for samples as I wanted the tower floor standing headboard which is made of two separate colours. The samples were a good size and I was able to choose my required colours. The headboard was mad... See more

Rated 5 out of 5 stars

I was looking for a bed with a tall headboard and saw the Leonie divan bed on-line. I requested fabric swatches which arrived quickly. I ordered the bed and spoke to Ashley who was easy to contact, wa... See more

Rated 5 out of 5 stars

We had excellent service from sleepstyle and especially Ashley who was very helpful and prompt in her replies. Product was delivered as promised and was very safely packaged to minimise any chance o... See more


Company details

  1. Furniture Manufacturer
  2. also in
  3. Bed Shop
  4. Bedroom Furniture Store

Written by the company

The team at SleepStyle have a collective 40+ years experience in manufacturing bedroom furniture and take great pride in the service we deliver to our clients. Most of our products are manufactured to order and so can be customised to your desires, our aim is to offer the best quality materials and finishes to deliver the ultimate WOW factor in your bedroom. With free and speedy delivery, we aim to ensure you receive and enjoy your furniture faster that you can say "good night".


Contact info

4.9

Excellent

TrustScore 5 out of 5

529 reviews

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1-star

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4.9

All reviews

(529)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Great!

Fantastic service. Very happy with the headboards we received

May 21, 2025
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Reply from Sleepstyle

Thank you Louise and many thanks for your valued custom

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Rated 5 out of 5 stars

Excellent footstool

Excellent footstool, perfectly made, robust etc. excellent customer service from Ashley, really very good indeed. Delighted all round....

May 15, 2025
Rated 5 out of 5 stars

Brilliant people to deal with!

In the age of doing everything online its so refreshing to receive such extraordinary personal service. Ashley couldn't do enough to help - even to the point of calling us after hours on a Friday to help us choose fabric etc. Really enjoyed the experience and the custom made footstool is perfect - thank you for making everything so easy!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Custom Headboard

Ashley carefully listened to our custom request and filled our order professionally, and without any hiccups. The headboard is beautifully made and we couldn’t be happier. Thank you Ashley for your most excellent customer service.

May 23, 2025
Unprompted review
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Rated 3 out of 5 stars

Zero instructions or wall fixings included with the headboard

The customer service, product delivery and quality of the product were great. What prompted me to give this only 3 stars is the fact the wall mounted headboard contained absolutely no instructions whatsoever to install and there were no wall fixings- only 12 screws. I had to go onto the website of one of your competitors to use their installation method and work it out for myself.

April 17, 2025
Sleepstyle logo

Reply from Sleepstyle

Dear Ian,

We’re delighted to hear you were happy with your purchase - however i’m really disappointed to hear the instructions for mounting the headboard to the wall were missing.

It looks like one of our team members missed them out which I do apologise for.

I only wish you had contacted us first to request the instructions before having to find them elsewhere.

Best wishes

Ashley

Rated 5 out of 5 stars

Outstanding customer service

I’m so impressed with this company! From start to finish I have received outstanding customer service. I first contacted via chat when I did not receive my welcome discount, I received an answer immediately which gave me an even bigger discount. My footstool arrived in a timely manner, so well packaged it could have survived a shipwreck. I loved the footstool but the legs were too small for what I intended it for (my mistake entirely, I didn’t measure properly). I contacted them via chat to double check what fixings I would need on the new legs I intended to buy and, once again, despite the fact it was after 7pm on a Saturday, they responded immediately and even sent me the link of their leg suppliers so I could buy what I needed. I will definitely use the company again.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent purchase experience

Thank you Sleepstyle for our beautiful large footstool. Thank you also for the prompt responses to my queries and for taking time out to provide an alternative option for the legs, appreciating that wasn't standard practise for you. Super experience and a super end product. Thank you.

April 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Such a friendly and helpful company

Such a friendly and helpful company. I wanted a modified version of their footstool and they were more than happy to oblige. Turnaround was super quick and delivery efficient. I wish them every success!

January 13, 2025
Rated 5 out of 5 stars

Beautiful quality and looks very expensive..

I purchase a grey foot stool/coffee table which was delivered today. I was blow away by the quality of the item..it took over 3weeks to be made, as I choose the colour and legs I would like to have. OMG! I am extremely impressed with my purchase and service I received.
I was continuously updated when the item would be delivered and the delivery guys were so helpful.
I have already got my cousin to order a different coffee table and I will definitely be back to order some more items.
Thank you! Thank you! Sleepstyle for your exemplary service.
Rosy.
Ashford.

January 7, 2025
Rated 5 out of 5 stars

Excellent quality...

The headboard and workmanship is excellent quality that I cannot fault, a mention also for the excellent service provided by the courier company whom were polite, courteous and helpful.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bed!

We have just received our second Grandeur Chesterfield bed from Sleepstyle. The bed is top quality and absolutely beautiful. Customer service was first class from start to finish, nothing was too much trouble.
Thanks Ashley!

January 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Bespoke Bed Stool

I am delighted with my bespoke bed stool. It came quickly and has been beautifully made at a very reasonable price.

January 16, 2025
Unprompted review

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