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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent user experience of the products, noting their sturdiness and thoughtful design. Many people appreciate the peace of mind these items provide, especially regarding pet safety during travel, and find them comfortable for their animals. The ordering process is generally easy, and the customer service is frequently highlighted as exceptional, with efficient and helpful representatives. However, some customers experienced issues with product sizing, finding harnesses difficult to adjust or not fitting their pets as expected based on measurements. A few people also mentioned minor quality concerns, such as reflective tape peeling off or small Velcro pieces not holding securely. Additionally, some reviewers reported difficulties reaching customer service by phone or receiving slow responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the sturdy construction and durability of... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and secure design. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and helpful... See more

Order

Customers generally had positive experiences with ordering. Many found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more

Rated 4 out of 5 stars

Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more

Company replied

Rated 4 out of 5 stars

I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more

Company replied

Rated 4 out of 5 stars

Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more

Company replied


Company details

  1. #48 of 67 best companies in Pet Supply Store

Written by the company

Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I love the sleepypod

I love the sleepypod. So do my dogs. It’s very cozy for them and I feel they are safe in the car. They like it better w/o the top on
I knew the dimensions when I ordered it and I accept that it is a little small for my Jack Russell dogs for long hauls but I really with you made a slightly larger one.

September 16, 2024
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Reply from Sleepypod

Thank you for taking the time to leave your feedback. We are happy to hear you are delighted with your product. More than that, wel appreciate your trust in Sleepypod for your pup's safer travel in the car.

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Rated 3 out of 5 stars

Support was very slow, hard to deal with

Support and issue resolution was difficult to get. It took follow ups over a few weeks, unfortunately. But, once I was able to get through, they were responsive. Assuming the product protects as tests indicate, it’s a good product.

September 19, 2024
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Reply from Sleepypod

Thank you for sharing your feedback with us. Feedback is important to us. We have taken steps to determine the challenges you had with working with our customer service team. Despite the hiccups in connecting, we are happy to hear that they were responsive and able to resolve your issue.

Rated 3 out of 5 stars

Design Fail

Though harness itself is okay, the straps on the buckles are secured by small rubber bands. These do not stop the straps from sliding through the buckles. I had to order slides from Amazon and put them on the straps. I feel this is a big fail in design for this company.

September 16, 2024
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Reply from Sleepypod

Hi Donna - We're sorry to hear you are experiencing issues with the straps on your Sleepypod product. We've checked in with our design team regarding the straps. The elastic band is meant to keep the tail of the strap neat, so the strap can slide through this band. However, the end of the strap should be folded over with extra stitching that would make it difficult to slide through the buckle. We want to make sure your pup has the product as it was designed. We're wondering if you can snap a photo of the problem you are having so we can share it with the design team? We've asked our customer service team to reach out to you via the email associated with your order.

Rated 5 out of 5 stars

My second Sleepy POD - as great as the first.

I’d owned another Sleepy Pod for 7 years. While I’m keeping it as a back up because it still works, I wanted to get Daisy a pretty new one. The new one works as beautifully as the original. The fit is the same though a bit snugger which I have machine is because it is new. A consistent, quality product in appearance and functionality.

September 16, 2024
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Reply from Sleepypod

Thank you so much for taking the time to share your thoughts about your Sleepypods. It makes us so happy to hear that your Daisy will be as comfy in her second Sleepypod as the first one!

Rated 5 out of 5 stars

This is my second sleepypod car…

This is my second sleepypod car harness. The first one was the sport model and now I have the terrain. Both are well made and I feel confident that my pups are as safe as they can be when riding with me. The terrain has more coverage and is bulkier but still seems comfortable for my girl to wear. They are both good options!

September 13, 2024
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Reply from Sleepypod

Fantastic! We are so happy to hear you are pleased with both Clickit car harness designs. We appreciate your trust in Sleepypod for you furry family members!

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Rated 1 out of 5 stars

My dog is between sizes

My dog is between sizes. I went up so it’s really to large. I was told when I called they suggest to go to the smaller size. It would have been nice if that had been mentioned on the web site. I needed it for a trip but decided to not take my dog because it’s just to big but I didn’t have the time to return as you all don’t offer overnight shipping

September 10, 2024
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Reply from Sleepypod

Hi Jo Ann - We are very sorry to read this. We'll touch base with our design team to share your feedback and see how we can improve upon the sizing guidance on the Sleepypod website. We've also reached out to Sleepypod's customer service team to check into this issue. If you have not already reached out to them to initiate a product return, they will contact you via the email provided with the order.

Rated 1 out of 5 stars
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Reply from Sleepypod

Hi Rebecca - We are very sorry to read this. Our customer service team sees the item as having been delivered. They will reach out to you via the email provided with the order.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Will recommend.

August 19, 2024
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Reply from Sleepypod

It's terrific to hear that you found the Sleepypod customer service team to be helpful! Thank you for taking the time to leave a review. More important, we appreciate your trust in Sleepypod for your furry pal.

Rated 5 out of 5 stars

Best harness we've had for our boxer

Best harness we've had for our boxer! It fits nicely around her stomach, leaving her large chest uninhibited and did not rub her raw behing her legs! Highly recommend!

August 19, 2024
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Reply from Sleepypod

Thank you for taking the time to leave a review. We're so happy to hear that your Sleepypod product is the best harness you've had for your boxer! More important, we appreciate your trust in Sleepypod.

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Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly, as described, and with no issues.

August 19, 2024
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Reply from Sleepypod

We're so pleased to hear that your Sleepypod order arrive quickly and as described. More important, we appreciate your trust in Sleepypod for your furry companion.

Rated 1 out of 5 stars

Unresponsive to support requests

I reached out twice with questions, one time was to flag the fact the price dropped by $5 per harness within 12 hours of my purchase of the harnesses and request a refund. No one ever responded to this request. For the other request about support with sizing, the question went unanswered for a week and by that time I had already guessed and purchased.

August 16, 2024
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Reply from Sleepypod

We're very sorry to read this! This is not the experience we want for our customers. We've reached out to our team to better understand what happened. We appreciate you sharing this with us. If there's anything else we can do to assist you. please let us know.

Rated 4 out of 5 stars

sm is still too large for my M…

sm is still too large for my M schnauzer, it is tightened down all the way w the buckles, and still twists when he lies down. the abdominal end of it presses into his boy bits as it's too long for his torso and very stiff with no padding in the sensitive region. dont get me wrong, I do feel he is more secure w/ Sleepypod than any other device, just wish there were smaller options

August 15, 2024
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Reply from Sleepypod

We appreciate your feedback! We've asked one of our customer service reps to reach out to you at the email listed to see if there are any other options for your pup.

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Rated 3 out of 5 stars

The reflectors on the sides peeled off…

The reflectors on the sides peeled off after one week. Dog is able to wiggle in car and get loose. If using the back clip as a harness to walk the dog, it comes in clipped if the dog pulls. It sort of works to keep dog in seat in car but not always… quality is not great.

June 28, 2024
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Reply from Sleepypod

We're very sorry to hear this was your experience. We've asked one of our customer service reps to contact you at the email provided.

Rated 5 out of 5 stars

Great for International Travel

Great carrier - used it for international travel for my cat and it was excellent.

May 20, 2024
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Reply from Sleepypod

We're so happy to hear the Sleepypod carrier worked out for your travels! Thanks so much!

Rated 5 out of 5 stars

Matching Leashes

I love Sleepypod and am grateful for the extra help with my latest order. When I ordered harnesses for my cats, I wrongly presumed leashes were included. Only one size was available when I bought them online but received 2 different lengths. Sleepypod sent me a matching leash. Thanks!

July 17, 2024
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Reply from Sleepypod

Thank you! Happy to help!

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Rated 5 out of 5 stars

Love Sleepypod

Love Sleepypod and so does my lil baby kitty, great product, highly recommend.

July 12, 2024
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Reply from Sleepypod

We're so happy to hear this! We appreciate your trust in Sleepypod for your furry pal!

Rated 1 out of 5 stars

Disappointing service, useless item

My cat get rid of the harness within 5 seconds. To return an item that doesn’t meet a minimum expectations, in official return form process i asked Sleepypod for prepaid shipping label, however never got any response. Ignoring your customer is a very disappointing service. Unexpected low quality of a product (most expensive in the world).

June 24, 2024
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Reply from Sleepypod

We're sorry you were not happy with your experience. Please message one of our customer service team members at contact@sleepypod.com

Rated 5 out of 5 stars

I meant for my last glowing review of…

I meant for my last glowing review of the clickit sleepypod harness seat belt to have 5 STARS! I accidentally hit 4. I would definitely give it 10 stars if I could. Still loving it!

June 27, 2024
Unprompted review
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Reply from Sleepypod

Awe! Thank you! We're happy to hear you're enjoying your Sleepypod harness

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