While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent user experience of the products, noting their sturdiness and thoughtful design. Many people appreciate the peace of mind these items provide, especially regarding pet safety during travel, and find them comfortable for their animals. The ordering process is generally easy, and the customer service is frequently highlighted as exceptional, with efficient and helpful representatives. However, some customers experienced issues with product sizing, finding harnesses difficult to adjust or not fitting their pets as expected based on measurements. A few people also mentioned minor quality concerns, such as reflective tape peeling off or small Velcro pieces not holding securely. Additionally, some reviewers reported difficulties reaching customer service by phone or receiving slow responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the sturdy construction and durability of... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and secure design. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and helpful... See more

Order

Customers generally had positive experiences with ordering. Many found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more

Rated 4 out of 5 stars

Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more

Company replied

Rated 4 out of 5 stars

I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more

Company replied

Rated 4 out of 5 stars

Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more

Company replied


Company details

  1. #48 of 67 best companies in Pet Supply Store

Written by the company

Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality products.

Great quality products.
Easy online ordering.
Reasonably priced.
Fast delivery.

December 17, 2024
Sleepypod logo

Reply from Sleepypod

We love hearing that you are pleased with your experience with Sleepypod from order to delivery, pricing, and then the final product. Thank you so much for taking the time to leave a review.

Advertisement
Rated 5 out of 5 stars

Excellent Experience

Arrived on time, super high quality product, my cats love it! Worth the price.

December 16, 2024
Sleepypod logo

Reply from Sleepypod

We're thrilled to hear that your cats love your Sleepypod product. Thank you for taking the time to leave a review. We truly appreciate your trust in Sleepypod for your feline companions!

Rated 5 out of 5 stars

Great harness for long trip

It is a great harness. I used it with my Boxer (Male, 55 lbs) for a 2.5-hour trip, and he was safe and secure.

December 13, 2024
Sleepypod logo

Reply from Sleepypod

So great to hear that you are pleased with your Clickit harness. We appreciate you taking the time to leave a review. More than that, we appreciate your trust in Sleepypod for your furry companion.

Rated 5 out of 5 stars

Great product … great service

Great product … great service! Friendly, caring and responsive. This company understands customer service!

December 11, 2024
Sleepypod logo

Reply from Sleepypod

Wonderful to hear this! Your feedback means a lot to us. We appreciate your taking the time to leave a review about the Sleepypod product and your experience.

Rated 5 out of 5 stars

Great for Air Travel

The Sleepypod worked great for a recent trip. It was the perfect size for the allotted space under the seat in front, and it survived my cat's attempts to escape. Also, people couldn't tell I had a cat in the carrier unless I alerted them. The mesh was thick and dark. I like that the inside is soft, and it is helpful that there are buckles for the harness and the seatbelt in a car. I might try to use it as an open car seat in the future as well. It might be nice if there was an expandable top that could zip up for the plane - for taller cats that might want to stretch and stand up at the airport or in the car. I liked that it could unzip all the way for easy access when I need to remove my cat to go through security. I read a lot of positive reviews before buying, and I think the product fulfilled my needs and expectations! Thank you Sleepypod!

November 18, 2024
Sleepypod logo

Reply from Sleepypod

Thank you for sharing your experience with the Sleepypod carrier. More than that, we appreciate your trust in Sleepypod for your furry companion's safer travels.

Advertisement
Rated 5 out of 5 stars

Love love love

Love love love. Bought 2 small sleepy pods one large!!

July 12, 2024
Sleepypod logo

Reply from Sleepypod

We're delighted to hear you love your not 1 but 3 Sleepypods! Thank you for taking the time to leave your review. More than that, we appreciate your trust in Sleepypod for your furry companions.

Rated 5 out of 5 stars

Appreciated easy exchange

Appreciated easy exchange to order a different size. Received the exchange product very quickly.

November 19, 2024
Sleepypod logo

Reply from Sleepypod

We appreciate your feedback! Thank you for taking the time to leave your review - it means a lot to us!

Rated 1 out of 5 stars

Absolutely appaling email

Absolutely appaling email, that was sarcastic and not needed

November 18, 2024
Sleepypod logo

Reply from Sleepypod

We are very sorry to hear above are very sorry to hear about this. This does not meet the high standards we expect from our team. We have met with the team to discuss this and ensure that it does not happen again.

Rated 5 out of 5 stars

Safe dog, happy life!

Incredibly made harness, the only truly crash tested harness I have been able to find for dogs weighing 90lbs+

Highly recommend!

November 13, 2024
Sleepypod logo

Reply from Sleepypod

Thanks so much for your high recommendation. It means a lot to us that you took the time to leave your review. Safe travels!

Advertisement
Rated 4 out of 5 stars

Sleeppod has a very high quality…

Sleeppod has a very high quality product. Unfortunately the harness did not work for my cat. It is just a bit too complicated to get on and he is not patient enough. The customer service person was very responsive and I was able to return it with no problems.

October 21, 2024
Sleepypod logo

Reply from Sleepypod

Thank you for sharing your feedback. We're sorry to hear that the product did not work well for your cat, but delighted to hear you were satisfied with the service.

Rated 5 out of 5 stars

Wonderful Safety Harness

The Clickit Sport Plus harness arrived sooner than we were originally told—a nice surprise. Harness is easy to use and the perfect safety solution for driving with our 45 pound Old English Sheepdog puppy! She can sit or lie down and anppears to be very comfortable while being safely strapped in. Thanks for such a great product.

October 22, 2024
Sleepypod logo

Reply from Sleepypod

Thank you for taking the time to leave your review. We appreciate your trust in Sleepypod for your puppy's safer car travels!

Rated 5 out of 5 stars

Great product

Great product! My dog loves the sleepypod car harness. The seatbelt goes securely through the top of the harness straps and is secured to keep her safe while traveling.

October 15, 2024
Sleepypod logo

Reply from Sleepypod

Delighted to hear your dog loves the car harness. We appreciate you taking the time to leave your review!

Rated 5 out of 5 stars

Fantastic Customer Service

Above and beyond services! Needed to exchange our order for the next size up and the process was super easy!

October 21, 2024
Sleepypod logo

Reply from Sleepypod

Love hearing this! Thanks so much for taking the time to leave your review.

Advertisement
Rated 3 out of 5 stars

Probably better for smaller dogs

My 45 lb husky mix is restless in the car, so not feasible to get her to lie down to clip her in. Additionally, the slack for a dog her size was fairly short so she didn't like it and got more restless. The design is good and sturdy, seems good to protect in a crash. Not a big fan of the double clips for harness walking (even when fitted, was a bit harder to clip on). Was dry after she went in a pond, so water resistant(?). Not our favorite harness, but do appreciate all the testing to be crash safe

October 21, 2024
Sleepypod logo

Reply from Sleepypod

Feedback is important to us. We're disappointed to hear that the harness did not work for your pup, but we appreciate you taking the time to share your thoughts about your experience.

Rated 5 out of 5 stars

Love it!

I purchased this after having gotten one for my first dog. Now I have one for both my sweet dogs and feel they are so much safer on our car rides, now. Highly recommend these quality products.

October 21, 2024
Sleepypod logo

Reply from Sleepypod

Thank you for your high recommendation! It's so wonderful to hear that your Sleepypod product experience with your first dog compelled you to purchase a second Sleepypod for your other dog. We deeply appreciate your trust in Sleepypod for your furry companions!

Rated 5 out of 5 stars

My cats love sleepy pods

My cats love sleepy pods. It makes vet visits so much easier because they can just unzip the top and do most of the visit from the comfort of the carrier. My cats love being able to see everything and even choose to nap in the sleepypod at home if it isn’t being stored so it must be cozy.

October 18, 2024
Sleepypod logo

Reply from Sleepypod

We love hearing that the Sleepypod carrier has made visiting the veterinarian easier for your vet and a less stressful experience for your cat. More than that, we appreciate your true in Sleepypod for your furry companions!

Rated 5 out of 5 stars

Great service, great product.

I consulted with a salesperson via the online chat option to determine which car-harness would be best for my puppy. He was incredibly helpful, and I was pleased to end up with the right size (as I often find navigating online returns to be aggravating!) I will say that the "S" clip that comes with the harness does not work in my car, and I'll have to order a separate seat-belt stopper. Otherwise I'm completely pleased with my purchase!

October 15, 2024
Sleepypod logo

Reply from Sleepypod

Thank you so much for taking the time to leave your 5-star review. We're delighted to hear that our customer relations rep was able to assist you with your purchase. We appreciate your trust in Sleepypod for your pup's safer travels.

Advertisement
Rated 3 out of 5 stars

I bought a $200 bag through sleepypod:

I bought a $200 bag through sleepypod:

As a summary: this product was sold with a clear, known flaw and rather than recall/replace the part/model, the customer service representative quoted the impressively limited warranty policy. Given the price point, this level of unreliability is simply not worth the hassle!

--Sleepypod iterated a design because enough bags broke because of the flaw and subsequently stopped producing/providing the part to consumers
--Rather than recalling those bags with the clasps, the specific part, or otherwise providing some way for less fortunate consumers who bought the earlier design to cut some of the losses on their investment, the company hides their clearly obsolescent product behind an incredibly limited warranty policy
--What likely began as an honest mistake became willful negligence (given the company's clearly profit-centered response to error)

EDIT: The company reached out to me after I posted this review and offered to remedy the situation. I appreciated very much the person reaching out and, for me, it made up for the initially very bad customer service

October 23, 2024
Unprompted review
Sleepypod logo

Reply from Sleepypod

Thank you for sharing your experience with us. We’ve reached out to our customer relations rep so we could get a better understanding of the issue. We also appreciate you updating your review to modify her actual name. It is important to us that we respect the privacy of our employees.

In reviewing the correspondence, it looks like you are referencing a Sleepypod Air with snap fasters for holding back the mesh panels to transform it into a den. That version was manufactured from 2009 to 2012. Based on customer feedback, the design was modified to update the snap fastener to a hook-and-loop fastener for quicker attachment/detachment when working with more fractious cats and dogs. The fastener has no bearing on the safety of the product as it is meant to hold the mesh screen open to transform the carrier into a den for home use.

Our customer relations rep offered you a discount on a new Sleepypod product. Since you are looking for a replacement part for a snap that we no longer offer, we will reach out to you directly.

Rated 3 out of 5 stars

Not for my dog.

There is nothing wrong with the harness but my dog just does NOT like it. She is a 60 standard poodle and she did not like being restricted by this harness and not able to look out the window. Otherwise it is well made.

September 19, 2024
Sleepypod logo

Reply from Sleepypod

We're very sorry to hear that the Sleepypod harness did not work out for your pup. Thank you for taking the time to share your feedback. If you and your pup are willing to give it another try, our customer service team can provide tips for acclimating your pup to the car harness. You can reach them by web chat at sleepypod.com during regular business hours PST or by email at contact@sleepypod.com.

Rated 5 out of 5 stars

Sleepypod harnesses are well worth the cost and effort!

I have used Sleepypod car harnesses for 3 dogs and the harnesses have worked very well for each. They have been able to sit or lie down comfortably and haven’t minded wearing them. Several years ago a driver on the highway suddenly veered out of his lane - coming right at my car - forcing me to lurch very quickly onto the shoulder. When I was able to look back at my dog, he was still completely in place and calm. After that incident I resolved never to take my dogs in the car without their Sleepypod car harnesses on! Also, Customer Service is great! They are very responsive, helpful, and extremely pleasant to deal with.

September 10, 2024
Sleepypod logo

Reply from Sleepypod

Thank you so much for sharing your experience with Sleepypod's car harnesses. Accidents happen when we least expect them, and it's so gratifying to hear that the Sleepypod harness protected your pup as it was designed to do. We also appreciate your feedback about the responsiveness of the Sleepypod customer service team. We'll be sure to pass your feedback along!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look