Sleepzee Reviews 

137
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, most reviewers were let down by their experience overall. Consumers frequently reported that the ordering process was frustrating because website navigation was unclear, leading some people to mistakenly purchase multiple items instead of just one. Buyers also noted that billing details were sometimes unclear and that confirmation screens could be improved before completing payment. Some reviewers were not happy with the strict return policy, noting that getting a refund was nearly impossible once orders were placed. Customers also mentioned that the products were uncomfortable during nightly use, making them ineffective and not worth the money.

What people talk about most

Product

Clients share profound dissatisfaction with the product, expressing deep frustration over items that are... See more

Refund

Customers consistently note negative experiences with refund policies, expressing widespread frustration over... See more

Order

Reviewers highlight frustration regarding order placement, noting that website errors frequently cause... See more

Price

Consumers find price to be a source of deep frustration, expressing widespread dissatisfaction over... See more

Return policy

People report negative experiences with return policy, stating that consumers are repeatedly denied refunds... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM ALERT! LIES! LIES! LIES! Very uncomfortable, extremely painful . Jaw continues to hurt even after 4 days. Advertising for 100 % Satisfaction Guarantee but refuses to refund. You know tha... See more

Rated 1 out of 5 stars

This company must be avoided. The website tricks you through multi-buys that are only clear after purchase. They then refuse to offer refunds even though their website says they do, They cite fake T... See more

Rated 1 out of 5 stars

Website says 100% satisfaction guarantee, but they claim because of hygienic, they cannot refund my money even though the snoring mouth guard can't even be put in my mouth because it is way too big.... See more

Rated 1 out of 5 stars

Terrible product. Do not buy. The website is completely misleading and a lot of people (including myself) have ordered multiple items by mistake because It is not clear if the order has gone through -... See more


Company details

  1. Electronics Store

Written by the company

Unlike the traditional sleep mask, the SleepZee Mask is designed with 3D Eye Mask, ultra-thin and Hi-Fi speakers for unmatched comfort and an immersive audio experience.


Contact info

1.2

Bad

TrustScore 1 out of 5

137 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(137)

118 reviews in the last 12 months

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Rated 1 out of 5 stars

Refuse refunds / scam

I ordered a mouth piece, I declined the many offers that were given me to purchase extra products at the very end of the purchasing process, and then at the end as I confirms my purchase it had added two more items on my list. I instantly contacted the company and they said they would look into it and to email them my order number so I did right away, and then they said the order was shipped out already! I said I want a refund because I feel scammed and I don’t trust the website and they said you have to wait til you receive the products and send them back. How is it possible to ship it out that quick? They are NOT trust worthy and they are designed to take money and refuse refunds, please don’t mess with companies like this, they leave a bad taste in your mouth

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Never received my product

Never received my product. Was told by the company that the tracking said it arrived. I contacted the carrier and was told that they leave pictures during delivery. The company will not reach out for refund or placement

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam. I ordered a mouthpiece from the website and ended up having the mouthpiece, some sort of spray and a nose thing. I immediately contacted the company and told them I did not want the other products only to be told that the shipping and packing process is so fast that my order is already on the way. It wasn't on the way. It took almost 3 weeks for me to recieve my order. When I open the package there is a card for a completely separate company called asistanta for customer service. The website for this company looks completely fake. I tried to submit a review on the website only for it to show an error. I then emailed the company to request a refund. They kept trying to offer me different percentages of a refund then finally sent me an address to send the return to and I have pay for the return. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Sleepzee is fraudulent

Items were put in my cart that I did not want. I cancelled the order immediately but they refused to refund my money. Sleepzee is fraudulent DO NOT give them your money.

May 5, 2026
Unprompted review
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Rated 1 out of 5 stars

This is a scam!!

Unfortunately, I cannot give less than 1 star, because this company deserves minus stars!!!
I wanted to try the mouth guard, so I went ahead and ordered the 3 mouth guards for $ 50.00. Once I selected to buy, I was transferred to my PayPal account and the transaction was completed. What I did not know, that it was possible for that company to change my PayPal account settings so future payments could be made automatically without me being prompted again.
Shortly afterwards, windows popped up with “special offers” and there was no clear option to decline them. Somehow these offers were added to my order, and payments were processed without my input. I only discovered this later when I received confirmations from PayPal showing that I had been charged USD 117.99 (I am in Australia and nowhere on the website did it say it was not AUD) in total.
I immediately contacted the company and requested cancellation of the order. This was only about 5 minutes after placing it, but I was told cancellation was impossible because the items had already been shipped. However, I was repeatedly assured that there was a 30-day money-back guarantee.
I also tried to stop the payment through my bank, but because it was processed via PayPal and I had technically confirmed the original payment, they advised that they could not stop it even though it was still pending. I raised a complaint with PayPal as well, but this was rejected and nobody explained how a company was allowed to change my account to automatic payments.
Although they claimed the order had been shipped within 5 minutes, it actually took more than two weeks for the items to arrive, so that was clearly untrue as well.
Since I do snore, I unpacked one of the 8 mouth guards and tried it. It absolutely did not work — in fact, it made the problem worse. Not only did I continue snoring, but when exhaling through my mouth the device created a whistling sound.
I then emailed the company again, explained the issues, and requested a return under the money-back guarantee. As you probably guessed, the refund was refused due to “hygiene reasons.” This condition had never been mentioned before and makes absolutely no sense considering their heavily advertised guarantee.
Do not buy anything from this company!!! Expensive lesson learnt!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM!!!!!

This company is a SCAM!!!!!
Tried to cancel 15 minutes after
Online order. I called and said to late order was already packed for shipment! Also told
don’t worry I can return for refund when I receive product!
Another lie!!!!

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

All just a scam.

All just a scam.
Avoid like the plague.
Product doesn't work, but also causes severe jaw pain after just a couple of tries. No returns accepted even if unused / fully packaged etc. Whole thing is just a good old-fashioned scam.

May 4, 2026
Unprompted review
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Rated 1 out of 5 stars

SleepZee mouthpiece was so uncomfortable, even painful.

SleepZee mouthpiece was so uncomfortable. It was too big for my mouth and I couldn't close my mouth around it. I experienced pain in my jaws to bite down on it. Online reviews say its impossible to get a refund. The company should maybe have different sizes, not all mouths are the same, let alone dental issues. There was no way I could sleep with that in my mouth. Ugh! $67 down the drain!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not let this company fool you

I got this piece of shit and felt safe when they say 90 days return warranty if customers are not satisfied, but they don't honor that at all. This device made my jaw swollen up after one night and my teeth are so ache. I could not sleep because of the discomfort from this device, that's why I did not snore. Keep away from this scam

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

DECEPTIVE "CRAMMING" SCAM & USELESS PAYPAL PROTECTION – AVOID!

This company operates using predatory "dark patterns" and blatant financial deception. I attempted to purchase a single item, but the moment the payment processed, their system automatically "crammed" my cart with over $100 worth of unauthorized items and charged me instantly.

I contacted them within five minutes to cancel this fraudulent activity, but they refused to stop the shipment. Instead, they promised a full refund if I followed their return procedures. I complied with every requirement and have confirmed tracking showing the items were successfully delivered back to them. Now, they have completely ghosted me. They ignore my emails and make false claims that they never received the package, despite the proof being right in front of them.

To make matters worse, PayPal's "Buyer Protection" is a total sham. Despite providing clear evidence of unauthorized charges and proof of return, PayPal repeatedly closes my tickets automatically. They consistently side with this fraudulent merchant, likely because they profit from the transaction fees generated by these scams. PayPal is effectively acting as a protected paywall for scammers rather than a safeguard for consumers.

Looking at other reviews here, this is clearly their standard business model: trap you in an unauthorized purchase, force you to pay for return shipping, and then keep both the money and the product. I have filed a formal chargeback with my bank and am reporting both this company and PayPal’s negligence to the FTC and relevant consumer protection agencies. Do not trust this company, and do not trust PayPal to protect you if you do.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Google showed a postage of £9.99. When processing the order they don’t give you a final price. It is only after you find out they charge £20 for delivery.
They also offer a money back guarantee which they refuse to honour when you try to return a product that doesn’t really work.
Save you money - Do not buy from this company

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!!! SCAM

DO NOT BUY FROM THIS COMPANY. SCAM
It’s a scam - they don’t give you an option to review the cart, then when the order is processed , they say they can’t cancel as it’s already shipped ( within 5 min) then they say you can have a refund if not satisfied within 30 days - then when it arrived I wanted to arrange the product to be returned unopened- they said no refunds - even though the said they would in an email! So screen shot there money back guarantee, and get a chargeback from the bank or PayPal!
AVOID AT ALL COSTS!!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Sleep zee is a company to be avoided

Sleep zee is a company to be avoided. Their return policy is a lie; they do not accept returns. Their customer service, although polite, lie and will not attend to your returns or concerns siting "policy" restrictions. In short, the company is a scam to steal your money with poor "products" and unsubstantiated promises.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Total SCAM of a business!

The website is misleading and there are numerous deceptive attempts to upsell. I never completed my order and gave up after the sixth attemt to get me to agree to an upsell. They did process the order that I never completed. When I immediately requested a cancellation they claimed my order was already packed and shipped. I would NEVER do business with this website. I would NEVER give them your creditcard number, my only hope is I used PayPal.

April 25, 2026
Unprompted review
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Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE!
Guarantee is not true!
They will NOT refund EVEN if UNOPENED!
Unfortunately we bought two, used one, and found that the item prohibits mouth from opening at all making it extremely uncomfortable; could not make it through the night.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT SHOP ON THIS SITE

DO NOT SHOP ON THIS SITE! Their upsell pages are set up to trick you into buying extras you don't need. The opt-out text is so small you can barely read it on mobile. I was scammed into buying a second mouthpiece I didn't want. When I tried to get my money back for the upsell, they messed about telling me things like "we are unable to accept the return of these items due to strict hygiene and safety regulations." This is 5 minutes after I ordered!!! I didn't want to return; just cancel the order.

They ended up offering me an "extended warranty slip, free of charge." No refund, but hey, I get an extended warranty. No thanks. Do not be fooled by these scammers.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I inadvertently selected the icon add to my order and was immediately charged. My bank notified me by text that I had two charges so within five minutes of ordering I requested a cancellation. I was told they would check with the warehouse to see if the cancellation would be possible 17 minutes after my order, I received a response saying that no it had already been packaged for shipping and a refund would not be possible. This was at 7:02 AM Eastern daylight time. Their website also only shows four and five star reviews with no option to check all their reviews. Stay away from this company. I learned an expensive lesson.

April 22, 2026
Unprompted review

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