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Slice Mobile Reviews 162

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and responsive customer service team. Many people appreciate the staff's positive attitude and efficiency, making interactions pleasant. The user experience is frequently described as smooth and straightforward, with many noting the ease of setup and reliable network coverage. However, some customers have experienced issues with the technology, specifically regarding inconsistent signal and connection speeds that did not meet their expectations for 5G. A few other people also felt that customer service was unhelpful in resolving technical problems or addressing billing discrepancies, leading to frustration.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the setup process easy and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the fast 5G speeds and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

There is no doubt that slice is a good network. They certainly have great speeds and brilliant coverage where all others totally fail. So far very happy, only one small gripe and an issue I have come... See more

Company replied

Rated 4 out of 5 stars

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more

Company replied

Rated 5 out of 5 stars

Tobi was bang and went above and beyond. He waited patiently whilst I was carrying out checks and then called me afterwards to ensure that the line was not connected and operating as it should do, p... See more

Company replied

Rated 5 out of 5 stars

Great team! Very helpful and responsive to any query’s. Overall great coverage very rare im without signal. Super fast internet 114mbps download last time I checked. On my phone aswell! Would reco... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.


Contact info

Promotion box for Slice Mobile

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Start your 7 day Free Trial now.

4.2

Great

TrustScore 4 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had an amazing experience with Tobi

I had an amazing experience with Tobi! He helped me quickly, spot on my issue and politely! Really I hope there are more people like Tobi! 5 star service! I am nee to the app itself but so far I rang it 5 star as well!

January 16, 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Rosina! We share your love for Tobi, he's the best. Glad you got sorted and running smoothly. Enjoy Slicing, and let us know if there's anything else we can do.

Rated 5 out of 5 stars

My eSIM wasn't working properly

My eSIM wasn't working properly. I found an email address and a very helpful and patient chap called Benji helped sort the problem.

January 2, 2026
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks for taking the time to share the love Callum, glad our lovely Benny came to the rescue. Buzzing to have you with us, enjoy Slicing!

Rated 5 out of 5 stars

Tobi was bang and went above and…

Tobi was bang and went above and beyond. He waited patiently whilst I was carrying out checks and then called me afterwards to ensure that the line was not connected and operating as it should do, post a new eSIM. Thank goodness for eSIM and being able to change it immediately rather than waiting days for the post!

I’ve not been with Slice for long, but I am loving you all so far 🎄🧑‍🎄🧑‍🎄🎄

December 12, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Paul, we're big fans of Tobi too! Buzzed he was able to help. Thanks for being part of the Slice community and helping us shape Slice to be a better network.
Happy Slicing over the festive season! 🎄

Rated 5 out of 5 stars

Really good service that is great…

Really good service that is great abroad as it is at home. I’m in an EE low signal zone but have another sim with 5G coverage, so I use both. Haven’t needed to use customer service but I’m sure they are fine. I like the building up of cash back and all the other features offered as part of the service offered!

December 11, 2025
Unprompted review
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Reply from Slice Mobile

Thanks Jamie!
We hope you enjoy your journey to cashback, and it's great to hear you've found Slice working brilliantly abroad. We're currently running a 12 Days of Christmas on the community, look out for silliness from the team, games and giveaways!
Happy Slicing.

Rated 5 out of 5 stars

Helpful Tobi

Tobi was really helpful and talked me through each step of fixing my issue

December 9, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks John,
Glad Tobi was able to fix your issue, fingers crossed it's smooth sailing from here!
Happy Slicing.

Rated 5 out of 5 stars

Happy Slicer!

Been with Slice over a year now. Service has always been exemplary, rewards for customer retention excellent and using EE as a backbone provides great coverage when travelling around the UK.

November 21, 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks for making Slice a better place Vod, helping us test and being part of our community. We're happy to have you!

Rated 4 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Slice since initial teething problems were sorted!

November 25, 2025
Slice Mobile logo

Reply from Slice Mobile

Hi Edwin, Thank you for your lovely review. Glad you're enjoying Slice now your teething problems have been resolved. Happy Slicing.

Rated 5 out of 5 stars

Slice technical

Slice technical
Great speedy response to my issue even though it was during the night, I work nights and its important to me have service with my mobile all of the time.

November 27, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Peter! Our team do tend to go over and beyond and can sometimes be found helping Slicers out of hours. I think you had a shiny hero in the shape of George. Great to hear you're all sorted - Happy Slicing.

Rated 5 out of 5 stars

The crystal clear terms and conditions

The crystal clear terms and conditions, the very fair prices of their products and THE AMAZING AND VERY HELPFUL HUMAN AND NOT BOTS CUSTOMER CARE SERVICE REPRESENTATIVES!

November 10, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thank you Marzodue! Our Help Team are the very best of humans, thanks for giving them a shout out. We're delighted to have you Slicing with us, and hope you continue to enjoy getting a Slice of the action.

Rated 5 out of 5 stars

Decent MVNO uses EE can't complain

Decent MVNO. I switch network semi frequently to find the best price so I've been on every network going. I thought I'd try slice mobile ad they use the EE network (which is the best in the uk for coverage).

Going to EE directly is way too expensive so this is the next best thing.

Nothing to complain about

November 21, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Hurrah! Thanks Tom, this is a great review to open on a Friday. Happy Slicing, thanks for being part of it.

Rated 1 out of 5 stars

scammers use your need for ,data against you

total rip off ,got my card details
said i had 1 month free ,
did not work at all no data nothing
after one hour ,stopped my 1 month free ,,,
then the next week took £5 from my account
CROOKS ...STAY WELL AWAY

November 12, 2025
Slice Mobile logo

Reply from Slice Mobile

Hi Denis,

We don't offer a month free on any of our deals, but a 7 day free trial with every plan. You can turn auto-renew off from the very beginning and throughout your plan from the home or plans page.
I can see your plan is still active and you haven't turned auto-renew off, which means you'll be charged again in December. Please contact our help team at help@slicemobile.com or through our in-app chat function and they'll help you.
Thanks!

Rated 5 out of 5 stars

Service has been really good since I…

Service has been really good since I signed up. Really simple to use, nice app, and decent price. There was a bit of a problem with changing payment type via the app but I just messaged them and they got back to me straight away and sorted it. Then I noticed an app update a few days later with a bug fix so can't complain about them not being quick!

November 9, 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks for the lovely feedback Kev! We’re happy to hear the service and app have been shining for you. Sorry about the payment-change glitch, we’re glad the team jumped on it and the update sorted it out. We're always working to make things smoother!

Rated 5 out of 5 stars

I think slice is a good affordable…

I think slice is a good affordable network good signal and fast internet i have had no problems with network i would recommend to others and the esim quick and simple to install

November 15, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks Clive, we’re thrilled to hear you’re enjoying great signal, fast speeds, and a smooth eSIM setup. It means a lot that you’d recommend Slice to others. Thanks for being part of the Slice community!

Rated 4 out of 5 stars

A great value network

A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. Highly recommended

November 15, 2025
Unprompted review
Slice Mobile logo

Reply from Slice Mobile

Thanks for the awesome review, Scott! Once WiFi Calling lands, you’d better believe we’ll be shouting it from the rooftops. Our Help Team are the bee’s knees, thanks for giving them a shout-out. Enjoy Slicing!

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Great Signal and No Hassle! Have a slice of that!

October 27, 2025
Slice Mobile logo

Reply from Slice Mobile

'Have a Slice of that!' - this is going to become our new moto in the office Chris! Thanks for Slicing with us. 🍕

Rated 5 out of 5 stars

No complaints

Easy to setup up and no problems with service so far! An improvement from my last night work so not complaints

October 24, 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks Brad! Glad things are running smoothly, that’s the kind of slice-of-life update we love.

Rated 5 out of 5 stars

Amazing esim

Amazing esim, fast 5g and live chat always professional and helpful.

October 24, 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks Paul! Glad our eSIM and support were a slice above the rest.

Rated 5 out of 5 stars

good network better than 3 network…

good network better than 3 network least better connection

October 4, 2025
Slice Mobile logo

Reply from Slice Mobile

Thanks Maureen! It's so lovely to wake up to your praise on a Monday morning - keeps us going. Happy Slicing. 🍋

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