Slice pay came to the rescue this year , I couldn’t afford the outfit cost this year for my trip, and I had been suggested slice pay. It meant I could pay the instalments either once per week or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the standout features was their option to pay by instalments, which made planning my trip so much more manageable. It’s a game-changer for travelers who want to spread out costs without the st... See more
Company replied
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link.... See more
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Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very imp... See more
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Company details
- Payment Service
- Airline
- Airline Ticket Agency
- Alternative Financial Service
- Flights Search Site
- Travel Agency
Written by the company
Slice Pay allows customers to lock in today's prices and pay it off in Slices. We help customers save for travel. Find us at your favourite travel agent today! Lock in today’s prices for just a small deposit Pay off the remaining amount before you depart so you can travel guilt free! No late fees and no credit checks means Slice Pay is easily available to all!
Contact info
Australia
- slicepay.travel
4.7
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Slice Pay
Hi Champika,
Thank you for your kind words.
We’re really pleased to know you had such a positive experience with us. Your recommendation means a great deal, and we’re grateful for your support.
I had no issues
I had no issues. Everything went smoothly, and I’m very thankful for the opportunity that the lender approved me. Thank you Slice pay;)
March 9, 2026
Reply from Slice Pay
Thank you for sharing your experience Stephanie.
We’re delighted to hear that everything went smoothly and that the process worked well for you. We’re also glad we could provide you with the opportunity to move forward with your plans.
Your appreciation means a lot to us. Thank you for choosing Slice Pay.
Reply from Slice Pay
Thank you for your feedback Maria.
We’re glad to hear that you had a great experience with our service. We truly appreciate your support and look forward to assisting you again in the future.
Refunds due to Iran War!
Because of the War in Iran our trip had to be canceled and Slicepay came through quickly with our refunds.
I truly appreciate your time and effort and how you expedited the refunds to ensure my clients are receiving there refunds in a timely manner.
Thank you again!
March 9, 2026
Unprompted review
Reply from Slice Pay
Hi Lisa,
Thank you for taking the time to share your experience.
We truly appreciate your understanding during what was a very challenging situation for many travelers. We’re glad our team was able to assist in processing the refunds quickly and help ensure your clients received them as promptly as possible.
Your kind words mean a lot to us, and we’re grateful for your trust. We’re always here to support you and your clients whenever needed.
Very organized and made it not stressful
March 5, 2026
Reply from Slice Pay
Hi Tevita,
Thank you for sharing your experience.
We’re really glad to hear that the process felt organized and helped make things less stressful for you. Making the experience smooth and easy for our customers is always our goal, and we truly appreciate your feedback.
Reply from Slice Pay
Thank you for sharing your feedback.
We’re truly glad to hear that your experience brought you a sense of relief. Knowing that we were able to help when it mattered means a lot to us. Your trust and support are sincerely appreciated.
All was going well it was my last…
All was going well it was my last payment that I split in two I asked the customer service person that if I make the manual payment you won’t schedule the automatic payment they said yes . They sent me a link to make the payment I made the payment on time and I open my account and there was another payment for the same amount despite them telling me no they took the auto payment I contacted them and they said we apologize there was an auto payment on my account and told me I will have my money back in 5 to 10 business days which is not fair at all very very bad experience
March 6, 2026
Reply from Slice Pay
Thank you for bringing this to our attention.
We sincerely apologize for the confusion and frustration caused by the duplicate payment, especially after you were advised that the automatic payment would not be processed. We understand how concerning this situation is and appreciate you taking the time to share the details of your experience.
Our team will be reaching out to you directly to review the situation and work toward resolving the issue as quickly as possible. We are committed to making this right and ensuring you receive the support you need.
-Dylan
Good Service.
March 9, 2026
Reply from Slice Pay
Thank you so much for sharing your experience with our service. Letting the others know about your experience is very important to us. We appreciate this feedback very much!
I always use slice pay
March 9, 2026
Reply from Slice Pay
Appreciate you feedback Jagdeep!
We are appreciate you being a loyal customer of SlicePay. Thank you so much!
I’m very happy ❤️❤️❤️
March 1, 2026
Reply from Slice Pay
Thank you for your amazing feedback Sahar.
We’re very happy to hear that you had a positive experience with our service.
We truly appreciate your support and look forward to assisting you again in the future
Interaction
Interaction.customer satisfaction. Listening. Flexibility.understanding customer arising situations.
March 6, 2026
Reply from Slice Pay
Hi Dro Polie,
We truly appreciate you sharing your experience.
It’s great to hear that our team demonstrated strong communication, flexibility, and a clear understanding of your situation. Providing attentive and supportive customer service is very important to us, and your feedback means a lot.
Thank you!
Reply from Slice Pay
Thank you for your feedback Rajneesh.
We’re glad to hear you had a great experience with our service.
We appreciate your support and look forward to assisting you again in the future.
Love this company very reliable and…
Love this company very reliable and customer service is excellent when I needed to change date or ask questions was answer in a good time frame especially since you have to send email highly recommend service.
March 5, 2026
Reply from Slice Pay
Hi Krystal,
Thank you for your kind review.
We’re very pleased to hear that you found our service reliable and that our customer support team was able to assist you promptly when you needed to change dates or had questions. Providing clear communication and timely responses is very important to us, especially when assisting our customers via email.
We truly appreciate your recommendation and your trust in our service.
Absolutely on the ball with…
Absolutely on the ball with communication, they catered for my needs with regards to the payments, when I needed to change the amount and/or date they delivered! I would not have been able to organise my trip if it wasn't for this payment plan so thank you!
March 3, 2026
Unprompted review
Reply from Slice Pay
Thank you for your thoughtful review.
We’re delighted to hear that our communication met your expectations and that we were able to accommodate your payment adjustments when needed. Flexibility is a key part of our service, and we’re glad the payment plan helped make organizing your trip possible.
Your feedback means a great deal to us. We truly appreciate your trust and are grateful to have supported you in making your travel plans a reality.
Reply from Slice Pay
Thank you so much for sharing your feedback here. We are glad that you have good experience with us. We will continue to strive and ensure that we provide exceptional experience to everyone.
Dianara Matira assisted me with my…
Dianara Matira assisted me with my payment so i could pay in bulk. She did a wonderful job, very straight to the point, a great problem solver, and attentive !!!
March 1, 2026
Unprompted review
Reply from Slice Pay
Hi Skye,
Thank you for your wonderful feedback.
We’re thrilled to hear that Dianara Matira provided you with excellent assistance. It’s great to know she was able to support you with your bulk payment, offering clear communication, strong problem-solving skills, and attentive service throughout the process.
We truly appreciate you taking the time to recognize her efforts. Delivering straightforward, reliable support is something we strive for, and your feedback means a great deal to our team.
Reply from Slice Pay
Hi Alice,
Thank you so much for the kind words! We really appreciate your feedback. We promise to continue serving our client with utmost efficiency, reliability and trustworthiness.
Worst experience EVER
I used them as a travel agent in June on 2025 and have yet to recieve my commission. It’s been months of back and forth and only excuses. They keep telling me they will send it then it’s not sent. Then I’m told ask my agency, reached out to my agency they said that slice never gave them the information that they need so I need to reach out to slice. I reached out to slice pay again only to be told as my agency smh. They are such a scam…..if the client paid late that has nothing to do with the agent not getting paid my commission. You charge ridiculous fees so why penalize the agent? Not to mention the commission is not much but it’s the principle. No wonder the host agency cut ties with them, don’t spend your money with the save and pay for your flight.
June 6, 2025
Unprompted review
Reply from Slice Pay
Hi Giselle,
Thank you for taking the time to share your feedback. We understand how frustrating delays and back-and-forth communication can be, especially regarding commission payments.
Over the past months, we have been reviewing our partnerships and internal processes as part of a broader, long-term company direction. As we align our operations with this updated strategy, certain workflows and payment structures have been revised. These changes are designed to ensure greater clarity, sustainability, and consistency across all of our partnerships moving forward.
We recognize that transitions can sometimes create confusion, and for that, we sincerely apologize. Commission eligibility and payment timelines are subject to specific terms and booking conditions, including payment status requirements. That said, it seems like our accounts team have given you the reasons about your commission.
If this matter remains unresolved, we encourage you to contact us directly with the booking reference so we can review the details once more and provide a clear, documented update.
We uphold clean and fair policies with our partners. Thank you so much
Regards,
Dylan
Best experience
Best experience. It’s so much easier paying instalments but also when I got into a bit of a pickle they were so communicative with me and very helpful to my needs I will definitely use them again.
March 2, 2026
Unprompted review
Reply from Slice Pay
Hi Semi,
We’re delighted to hear that you had a great experience and found our instalment payment option convenient and easy to use. It’s especially encouraging to know that our team was able to support you effectively when you needed assistance. Thank you so much for your awesome review.
Very flexible payment scheduleand when…
Very flexible payment scheduleand when I was not able to make a payment on time, they were flexible with extending grace every time I had a question or needed answers I would send an email and they would contact me right away
February 25, 2026
Unprompted review
Reply from Slice Pay
Hi Diana,
We are thrilled that you got a great experience. We certainly wanted to ensure that we get to attend to your concerns immediately as we can as we know how much important your travel is to you. Thank you so much for your feedback!
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