Slice pay came to the rescue this year , I couldn’t afford the outfit cost this year for my trip, and I had been suggested slice pay. It meant I could pay the instalments either once per week or... See more
Company replied
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Review summary
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Reviews shaping this summary
One of the standout features was their option to pay by instalments, which made planning my trip so much more manageable. It’s a game-changer for travelers who want to spread out costs without the st... See more
Company replied
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link.... See more
Company replied
Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very imp... See more
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Company details
- Payment Service
- Airline
- Airline Ticket Agency
- Alternative Financial Service
- Flights Search Site
- Travel Agency
Written by the company
Slice Pay allows customers to lock in today's prices and pay it off in Slices. We help customers save for travel. Find us at your favourite travel agent today! Lock in today’s prices for just a small deposit Pay off the remaining amount before you depart so you can travel guilt free! No late fees and no credit checks means Slice Pay is easily available to all!
Contact info
Australia
- slicepay.travel
4.7
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company js a worthless joke that I…
This company js a worthless joke that I will not use again. It’s impossible to get responses to
Emails and chats. When they do respond it’s always the same canned responses. You are not transparent like they claim. Especially on pricing. Yes u have to ask for invoices which have been wrong on an occasion. The fee is ridiculously high compared to their competitors. On top of their fee, Alternative airlines also charges a fee for using slice pay. It’s misleading and all slice pay will do as in previous reviews is argue they tell you on the final page of booking - it’s not. They overcharge and don’t want customers to see or be able to control payments. I will absolutely not be using them again. Stay away from them
December 16, 2025
Unprompted review
Reply from Slice Pay
Hi Calvin,
Thank you for taking the time to share your feedback. I’ve personally reviewed your comments as well as the correspondence you’ve had with our support team, and I’m genuinely sorry for the frustration this experience has caused.
Over the period of your enquiry, we experienced a significantly higher-than-usual volume of customer queries due to a peak departure season. While this helps explain the delays, it doesn’t excuse them, and we apologise that our response times did not meet the standard we aim to provide.
We acknowledge your feedback regarding the ability to view and manage repayments through a self-service portal. This is an area we know needs improvement, and we’re pleased to share that this functionality is currently in development and will be available in the near future.
Regarding fees, Slice Pay hold fees are disclosed at the time you agree to use Slice Pay and are itemised within the Alternative Airlines checkout process before you pay the deposit as well as mentioned in the terms of service. These fees allow customers to secure selected flights while accessing our instalment payment service. We understand, however, that fee transparency is critical, and your feedback has been noted as we continue to improve how this information is presented.
We regret that your experience did not reflect the level of service or clarity we strive to provide, and we appreciate you taking the time to raise these concerns. If there's anything I can do to further assist and turn your experience around, please email us at support@slicepay.travel and attn the email to myself, and I'll be more than happy to help.
Kind regards,
Dylan
Narrow media path Tech business owner and ESP researcher
Yes it was a very easy and convenient in application to pay for a plane ticket it's very good for price range and for people on schedule budgets really low income or not you can take a poor person and they can use the service and still get to where they want and back definitely heard people inclined ESP cuz apparently you already did
December 15, 2025
Unprompted review
Reply from Slice Pay
Hi George, thanks for the great review. At Slice Pay, we definitely strive to make travel affordable for all budgets, so I'm glad to here the perception is matching our mission!
Excellent service
What made my experience great was that when I told the team to reschedule the date of the last payment, they did it right away. The team was extremely helpful, supportive and honest. Would definitely recommend Slice Pay.
December 14, 2025
Unprompted review
Reply from Slice Pay
Thanks for your wonderful review! I'm so glad our Support team were able to handle your request so efficiently.
Consten payment failures whilst funds…
Consten payment failures whilst funds available
November 17, 2025
Unprompted review
Reply from Slice Pay
Hi Gillon, I'm sorry to hear of your negative experience with Slice Pay. Sometimes, your financial institution may block transactions temporarily which could have caused the issue. However, if you would like us to investigate this further for you, please email support@slicepay.travel
Great!!!
Great!!!! The staff are amazing. So helpful. Will definitely use again
December 12, 2025
Unprompted review
Reply from Slice Pay
Thanks for rating our support team 5 stars, Tonya!
The company keeps you on track with…
The company keeps you on track with your payments
December 1, 2025
Reply from Slice Pay
Hi ReEdta, thanks for your review. We're always looking to improve our services, so if you have any suggestions on how we could turn your 4 star review, into a 5 star - Please let us know.
The process was easy and I was able to…
The process was easy and I was able to get an extension when I request it... Thank you Slice team.
December 12, 2025
Unprompted review
Reply from Slice Pay
Thanks for the 5 star review! We're always here to accommodate any reasonable requests!
The Slice Pay Team
The whole team was all the way extremely good. Extremely helpful, supportive and honest. Very eager to sort out the problem and offer the solution earnestly. I would recommend to everyone. Very nice. Many thanks.
December 3, 2025
Reply from Slice Pay
Hi M, thank you for your review. We really appreciate your incredible words about our support team. We look forward to helping you and your friends out again in future!
Very helpful to me
December 3, 2025
Reply from Slice Pay
So glad we were able to help with your request
Surprise trip to the UK was made a…
Surprise trip to the UK was made a reality because of their payment plan. Will definitely use again in the future.
December 5, 2025
Reply from Slice Pay
Hi Fabregas - We're so glad we could help you get to the UK! Please reach out if we can help in the future :)
Slice pay is awesome and convenient I’m…
Slice pay is awesome and convenient I’m definitely using them again for my next trip
December 3, 2025
Reply from Slice Pay
Thanks, Shantelle for the incredible review - We look forward to welcoming you back to the Slice Pay community in the future.
Reply from Slice Pay
Thanks for the wonderful review, Amila!
It’s great option to use when buying…
It’s great option to use when buying tickets in advance
December 2, 2025
Reply from Slice Pay
Thanks, Caseydean for sharing your experience!
Slicepay is amazing and it gives me a…
Slicepay is amazing and it gives me a peace of mind with my travel to pay by installment and it's hassle free .
December 9, 2025
Unprompted review
Reply from Slice Pay
We're so appreciative of you sharing your experience, Yamundow. Our goal is to make travel accessible for everyone without the stress of debt!
Great way to afford traveling
Great way to afford traveling. Only thing they could improve on you would be being able to log in and manage ur payment plan yourself and make extra payments. But overall pretty good payment plan
December 9, 2025
Unprompted review
Reply from Slice Pay
Thanks for your great feedback, it's extremely valuable to us to ensure we're continuously improving. We're currently working on building these self-service features, so watch this space!
Very useful to book a flight
Very useful to book a flight! I’ve been referred by a friend and I really recommand it also!
December 6, 2025
Unprompted review
Reply from Slice Pay
Thanks, Jean-Claude for recommending our service. We're so glad you and your friend found it easy and useful!
Excellent I’m happy about to slice pay…
Excellent I’m happy about to slice pay thank you very much for help
December 3, 2025
Reply from Slice Pay
Thanks, Renee for your 5 star review!
Reply from Slice Pay
Hi, Gisselle. Thanks for the 5 star review! We pride ourselves on being flexible and accommodating to our customers needs and circumstances, so it's great to see this is being felt by our valued customers!
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