Slice pay came to the rescue this year , I couldn’t afford the outfit cost this year for my trip, and I had been suggested slice pay. It meant I could pay the instalments either once per week or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the standout features was their option to pay by instalments, which made planning my trip so much more manageable. It’s a game-changer for travelers who want to spread out costs without the st... See more
Company replied
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link.... See more
Company replied
Working with Slice was easy and efficient and really helps when you need the airline tickets, but don't have the full budget at the time, having SLICE as an alternative is a great option! Highly Recom... See more
Company replied
Company details
- Payment Service
- Airline
- Airline Ticket Agency
- Alternative Financial Service
- Flights Search Site
- Travel Agency
Written by the company
Slice Pay allows customers to lock in today's prices and pay it off in Slices. We help customers save for travel. Find us at your favourite travel agent today! Lock in today’s prices for just a small deposit Pay off the remaining amount before you depart so you can travel guilt free! No late fees and no credit checks means Slice Pay is easily available to all!
Contact info
Australia
- slicepay.travel
4.7
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Slicepay was great to deal with
Slicepay was great to deal with. A low deposit and fortnightly repayments for 6 months on an asia airfare. Also , their online chat was very accessible via website. They are excellent to deal with if you encounter any issues.
January 30, 2026
Unprompted review
Reply from Slice Pay
Hi Martin, thanks for your 5 star review. We're so glad you found our service easy to use and accessible. We're currently building further enhancements to make this even better, so watch this space!
Very nice to use for payments to go…
Very nice to use for payments to go with installments and great service ,would love to use next time as well
January 22, 2026
Unprompted review
Reply from Slice Pay
Thanks Divya, for the 5 star review - We're excited to welcome you back in the future.
The service came in handy with a client…
The service came in handy with a client who had some unexpected monetary issues. We were able to secure her trip by using these services. The representative responded timely to my email with questions pertaining to the program. It was really easy to set up and received services. I'm very please with the ease of the process.
January 15, 2026
Unprompted review
Reply from Slice Pay
Hi Novice Trader,
Thank you for the kind words - We appreciate you taking the time to rate our product and service, and we're so glad it was useful and easy! We wish you all the best on your future travel plans, and look forward to welcoming you back to the Slice community again in the future.
You have look at how to spread the cost…
You have look at how to spread the cost to a longer period . Vuelo is doing that and they have lots of customers
January 2, 2026
Reply from Slice Pay
Hi Taj, thanks for your feedback - We're super appreciate of the 5 star review and suggestions to improve. We're definitely looking to continuously grow and improve, so we'll take your suggestion onboard for further review.
The customer service team never…
The customer service team never responds back to the email but constantly send email over back to back. The communication isn’t that great.
January 9, 2026
Reply from Slice Pay
Hi Kewan,
Thanks for sharing your feedback - we’re sorry to hear that your experience with our communication felt frustrating.
I can see that our team had been trying to reach you by phone, however we understand that your contact number had changed, which would have made this difficult. We appreciate you acknowledging this.
To help customers stay on track, we do send automated reminder emails for upcoming and missed payments. These are sent as a precaution so nothing is missed, rather than as direct responses from our customer service team. That said, we understand how frequent messages can feel overwhelming, and you’re welcome to opt out of these reminders at any time during your Slice Pay journey.
We’re always working to improve how we communicate, and we appreciate you taking the time to share your experience. If you’d like further assistance, our support team is happy to help.
not good
not good, bad expiriance, too low customercare service. i will not use this in future
January 9, 2026
Reply from Slice Pay
Hi Jagdeep,
I'm sorry to hear that your experience did not meet your expectations. Over the last few weeks, we've experienced a higher than usual spike in customer queries due to the high departure season over Christmas. This has led to some unexpected delays in replies from our support team, which we have now recovered from.
If there is anything I can do to help improve your experience this time, please feel free to reach out to support@slicepay.travel
Thanks,
Dylan
Good and a trust company to deal
We never any problem payment great company to deal with save even giving the Cridit card
January 8, 2026
Reply from Slice Pay
Hi Dharshini, thank you for your glowing review and I'm so glad you felt safe and secure using Slice Pay! We are GDPR compliant, and always putting our customers privacy first!
Reply from Slice Pay
Thanks for your 5 star review, Shameekah
Poor Communication and Process
I completed my payment plan through slice and I still haven’t received t received any flight information or itinerary on my flight. I have called several numbers and none of them seem to work as it feels like a scam. I have sent emails and also been on the chat where I get generic responses. This is absolutely frustrating not being able to obtain the services that you have paid for.
January 5, 2026
Unprompted review
Reply from Slice Pay
Hi Lamar,
Thank you for flagging your concerns.
I apologise if this was not clear throughout the process, however for itineraries and documentation - This must all be collected via your travel agent. Slice Pay manages the payment plans only, with any changes, itinerary requests or travel related concerns being directed to your agent. We're reaching out to your agent today and will have them reach out.
Please let me know if you need anything further.
Very helpful, kind, lots of solutions
Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very impressed. I will definitely use them again.
January 1, 2026
Unprompted review
Reply from Slice Pay
Hi Veronica,
Thank you very much for taking the time to write a wonderful review. We're so glad you experienced such service from our Support team, and we look forward to helping you out again in the future.
Great experience using SlicePay
Great experience using SlicePay with flexible payment plans according to needs. Fantastic customer service team. Would absolutely use them again.
December 31, 2025
Unprompted review
Reply from Slice Pay
Hi Patrick, thank you for providing wonderful feedback about our team. They will be so pleased to hear this - We look forward to welcoming you back to the SP community again soon!
When I paid and completed my plan so…
When I paid and completed my plan so quick n easy ,, unbelievable.. it was amazing and so much better than paying all together .. I will be ready for next year again for family holidays .. thanks
December 31, 2025
Unprompted review
Reply from Slice Pay
Thanks, Onkar - We're excited to help you with your trip in 2026!
Can't pay travel upfront
Help me a lot when I could not pay our family trip upfront. They help me with a payment plan that I can afford and now my family and I are off on holiday.
Consider giving them a go if in a financial strife.
December 27, 2025
Unprompted review
Reply from Slice Pay
Thank you for sharing - We're so pleased to hear you and your family will be able to make memories together on holidays through using Slice Pay. We hope you have a wonderful time away and look forward to helping in the future.
Great service and highly recommended
Great service and highly recommended
December 27, 2025
Unprompted review
Reply from Slice Pay
Thanks, Istiaque - We're so happy you were thrilled with our product and service!
The communication is horrible
The communication is horrible. I had to send multiple emails some were answered most was not. The contact phone number is not in service. I am a travel agent I wanted try them out myself before I offered it to my clients. The fee is expensive I wont recommend it to them. The only thing I liked was its a good payment plan.
December 26, 2025
Unprompted review
Reply from Slice Pay
Hi Tequilla Travels - Thank you for providing your feedback. We're disappointed to hear that the service did not meet your expectations and we take this feedback very seriously.
Over the last few weeks we've experienced higher than usual call and email volumes leading to delays outside our usual SLA - However, we are now back operating within normal SLAs for response times and would be happy to assist and turn your experience around. Additionally, we've recently changed our contact numbers as we've upgraded our phone system - You can reach us on +61288806473 during our business hours.
Regarding the hold fee, we do charge this small percentage as a means for your customers to lock in todays prices and avoid price hikes. In most scenarios, we see that the hold fee is much less than the increased costs customers experience when waiting to book their travels.
Please let me know if there's anything further so that Tequilla Travels and Slice Pay can work together to support our customers.
Thanks,
Dylan
With regards to the hold
Booked our trip to NZ
Booked our trip to NZ, for next year. So much easier, in the long run to space out the payments. Definitely the way to go....totalled $3375, for 3 adults, 1 child, return to NZ. Affordable.
December 22, 2025
Unprompted review
Reply from Slice Pay
Thanks, Anthony for your great review! We're so glad we could help you get to NZ!
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