Ordered a slim case 25 working days ago. Still no order received. So that’s 36 days in total. Would not recommend this company. Temu and SHEIN quicker and cheaper.
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See what reviewers are saying
Bought a transparent iPhone 14 pro max case, and it is made out of cloudy plastic like those used for food storage. These won't turn yellow because its already not transparent. It is milky and looks t... See more
Company replied
I bought a slim case for my S26 Ultra and honestly, it’s been a disappointing experience. The case itself feels very fragile. It slipped out of my hand once, and that was enough for it to crack. W... See more
Its a case i was always looking for which doesn't hide phone look and feel, after several cases landed to this. Its perfect fit and customer support is awesome. Initially receive wrong case for S21 bu... See more
Company replied
Company details
Written by the company
The Invisible Protective Case for everyday bumps & drops, designed in Singapore. Our cases are designed to keep the original touch & feel of your phone.
Contact info
Districentre, 5 Changi South Lane, 486045, Singapore, Singapore
- hello@slimcase.co
- slimcase.co
2.3
Poor
140 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent customer service
Excellent customer service. They assisted me and making sure that my order will arrive.
Quality case for Iphone
November 13, 2023
Unprompted review
Reply from Slimcase
Thank you for sending feedback here Vince! We're glad to hear that your happy and satisfied with our products and service. We're always glad to serve you! ❤️
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Nice but…
Nice classic (transparent) case. Bought two of them for my two iPhone 13, because of the amazing internet page, where it says that the drop is ok within 1.2m heights. Sadly both of my iPhone 13 fell from my hand at much lower heights and got pretty serious damages. Please consider that the transparent cases from this company does not cover such drop. The support response is good, but they offered me a ridiculous ways to fix what happened.
First a new case for free (I should have paid for the shipping cost), second a refund of 50% of one case (€9.755). How can you trust a case like that? I’m only speaking about the transparent case, not of the other products.
October 4, 2023
Unprompted review
Reply from Slimcase
Hi Luca! We're really sorry if we haven't met your expectation. Our cases are made for everyday bumps and drops. Please note that every drop is different. We recommend to handle this with care. Hope you could reach out to us to help you clarify. If you have any queries or concerns, we're just one chat away. We're here to help! 😊
Great but...
Shipping was fast. The packaging looks premium.
I love how light it feels. Almost like there is no case at all.
The grip while holding the phone is good especially when taking out or putting it in the pocket.
What i don't really like about it is easily scratched at the back.
The back of my case already scratched after 4 days using it.
September 4, 2023
Unprompted review
Reply from Slimcase
Thank you for sharing your feedback here Azam! This will help us improve our products. We would like to inform you that our Slimcase Classic are not scratched proof. These cases are made for phone protection. It will protect your phone from any damages such as scratches and there's a tendency that the case will absorb it depending on how rough the surface is. We recommend to handle this with care as it's thin, also you can try our Slimcase Unique and Pro. These has anti - scratch coating! Thank you for sending stars here. We appreciate it. 🤩
Wouldn't buy there again
I bought a case and a screen protector for my iPhone 12 mini. Maybe it was me, but the screen protector did not attach without bubbles and one corner was directly broken even though I only had the phone in my pocket. The case quickly scratched and is not even on the front. Maybe it would be better with a screen protector. Customer service was quick but not helpful. They offered me a discount code but no replacement. Overall, I would not buy there again.
October 1, 2023
Unprompted review
Reply from Slimcase
Hi Sophie, we're really sorry to hear this. Our tempered glass are easy to install as this has instructions that came with it. If bubbles appear, we recommend to flatten it with a plastic card (like credit card) to remove bubbles. The case purpose is to protect the back part of your phone and tempered glasses for phone screen (front). We have warranty policies we need to follow for buyer and seller protection. If in case there's anything else we can help you, you can always reach us on our social media accounts or via email at hello@slimcase.co. Thank you!
CASE REPLACEMENT
CASE REPLACEMENT
super fast assist and super friendly chat reply. Awesome..! ✨✨😘
September 28, 2023
Unprompted review
Reply from Slimcase
So happy to hear this Muhammad! We're always here whenever you have queries or concerns. Thank you for sending the feedback here! ☺️
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Honestly
Honestly, I did not expect that their costumer service is really quick and happy to respond right away. I love the case and it is really SLIM as advertized and it feels great too! I would recommend this!
September 25, 2023
Unprompted review
Reply from Slimcase
Thank you for the recommendation Maika! Slimcase team will continue the best we can to innovate our products and services. Thank you for sending us 5 stars! 🤩
Follow-up and Case replacement
They were very accomodating to my follow-up request. I was able to follow-up my order as well as ask regarding my current case which already had cracks due to fall multiple times. They were happy to give me a replacement for my current case. Its a great product that has saved my phone multiple times. Thank you and keep up the good work!!!
September 25, 2023
Unprompted review
Reply from Slimcase
You're welcome Mark! Thank you as well for reaching out to us for any queries and concerns. Rest assured we will find the best solution to satisfy our customers. 👏
Amazing case
Amazing case, truely the world’s thinnest case for my iPhone 14 ProMax. They even gave me a replacement when my first one cracked. For a case company, thats industry leading customer experience and after sales support.
September 16, 2023
Unprompted review
Reply from Slimcase
We're happy to hear this Vincent! Many thanks for sharing this. We're always here to help you! ❤️
Very disappointing and not the worth the price
I'm very disappointed with the product I bought for my apple watch series 8. It is not made for protection but more on designing due to its super thin design. I did not dropped my watch as i am very careful with my gadgets and the case had a crack on the top right corner and snapped. It is not valued for money. Its way expensive for its poor durability.
September 12, 2023
Unprompted review
Reply from Slimcase
Hi Charles, we apologize if we haven't met your expectation. Our Slimcases are made for your apple watch protection at it's thinnest profile. We still recommend to handle this with care as the case is thin. If you have concerns, you can always reach us via email or on our social media account for us to help clarify. Thank you for sending feedback here.👍
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Amazing case
Purchased two cases for my iPhone 14 Pro Max, and I can tell you, without a doubt that Slimcase is the highest quality and best protection you can get. No issues putting case on. Able to charge the phone using MagSafe without any concerns. Great products, totally recommend. 👍👍👍
August 31, 2023
Unprompted review
Reply from Slimcase
Hi Ania! Thank you for sharing your feedback here about our case. We will continue the best we can in making premium quality products. Many thanks! 🤩
I got an amazing product
I got an amazing product, this true-color enhances my mobile look. I love this product...The CS also supports me when that is needed, apart from this the quality of this product is very good...Highly recommend Slimcase Unique Transparent or MagSafe. Thank You SLIMCASE for this lovely product.
August 22, 2023
Unprompted review
Reply from Slimcase
Amazing it is! We will do our best to provide quality products and services to our customers! Thank you so much for choosing Slimcase. 😀
Order Modification/Cancellation - Great Customer Support Experience
Wasn’t able to buy a case from them as I had my order modified to the product I wanted but they didn’t have it in stock at that time. The customer support experience was amazing by Ann and her team. They were able to provide updates for my case and had even suggested other products when the one I wanted wasn’t available.
August 22, 2023
Unprompted review
Reply from Slimcase
Hi Pat! Our Customer service are indeed grateful and willing to assist in whatever request you may have. You can let us know your concern and they will take an extra mile to help you. Thank you for sending a 5 star here! 🤩
Bought a transparent iPhone 14 pro max SLIMCASE
Bought a transparent iPhone 14 pro max case, and it is made out of cloudy plastic like those used for food storage. These won't turn yellow because its already not transparent. It is milky and looks terrible on my black iPhone and makes it look like a cheap toy phone. When I posted this feedback on their website, they conveniently removed it. No wonder they have good reviews on their site, they remove negative feedbacks. This business practice is scam and deceiving!! I DO NOT recommend this brand/product.
August 13, 2023
Unprompted review
Reply from Slimcase
Hi SMEEX CO,
Thank you for posting a review and we are sorry to hear that your experience was not up to standards. We wish to privately resolve this concern however we were unable to locate your order. We'd really appreciate if you can contact us directly via hello@slimcase.co so that we can get this sorted out for you.
Hope to hear from you soon!
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Poor customer service
Parcel got lost in the mail. I needed a case asap and having waited 10+ days for the first parcel, I bought a new case and screen protector in shop and asked for a refund. Victoria, my customer service representative, didn’t listen to me and sent me a perfectly useless replacement. So now I spent money for something that will sit on my desk, closed, indefinitely. Listen to your customers or you’ll go out of business.
Edit: expanding my initial review with later development: after the initial bad impression, I was contacted by Andrea, an associate that was able to listen to my needs and resolved the matter a bit quickly. It still took one week to fix one simple hiccup. Won't try the brand again but at least I won't be stopping my friends from buying from it.
August 3, 2023
Unprompted review
Reply from Slimcase
Our deep apologies about what happen and we understand how frustrating it is if parcel has been lost. Upon checking, our representative was able to provide a quick resolution about your concern. If there are things need to be clarified and straighten out, you can always send us a message via our social media account or send email. We're happy to help! ❤️
Good experience.
One of the things i like about Slimcase is the phone case is really slim and it really fits the phone perfectly, good job with that. I did encounter some issues with the case but CSR did a great job helping me with concern.
August 2, 2023
Unprompted review
Reply from Slimcase
We're happy that we were able to help you. If there's anything we can do to make this rating a 5star, please let us know. You can always connect with us! Take care! 🤩
This is a fraud company
This is a fraud company, please don't buy any kind of product. These people are cheating the customers.Their return policy is rubbish.Just doing time pass in the name of customer support.Product quality poor total waste of money
July 28, 2023
Unprompted review
Reply from Slimcase
Hi Rahul, we apologize if we haven't met your expectation about our product and services. We appreciate if you could reach out to us and talk on how to get this resolve or if there's anything we can do to satisfy. We're always here to help! ❤️
I love my new phone case by Slim case
I love my new phone case by Slim case. It fits well with my iPhone XR. The case is lightweight yet provides great protection for my phone.Also, fast transaction and delivery.Thank you Slimcase❤️
July 31, 2023
Unprompted review
Reply from Slimcase
Thanks so much for sharing your experience with us. We will continue to do the best we can to deliver excellent product and services. 🤩
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Case for 2 months
Purchased Slimcase for iPhone 12 Pro in April and after 3 months I had to find another case. The case looked great in the first week, but quickly became scratched and streched. Dust was coming in between case and phone and because the case was moving slighly, the back of my iphone got scratched in multiple places. Definitely do not recommend.
June 27, 2023
Unprompted review
Reply from Slimcase
Hi Marek! We're sorry if we haven't met your expectation. These cases are thoroughly check before we sent it out. It's designed to protect your phone at it's thinnest profile. Whatever happens to your phone there's a tendency that the case will absorb it instead of your phone. Loose case is a case to case basis. Hope you could reach out to us for us to help you. One of our customer service staff reached out to you to sort this out. Thank you! ❤️
Recently bought a iPhone 14 Pro max…
Recently bought a iPhone 14 Pro max transparent unique magsafe slimcase, received it with a crack defect. Spent $50 for a case just to receive a cracked defective case. Contacted support and still haven’t got a reply.
Update on the replacement of my case. Gotten a new case from them. As my previous case was damage due to shipping. Very fast response from slim case eventually.
July 26, 2023
Unprompted review
Reply from Slimcase
Hi Dexter, we're sorry to hear this. Shipment is something we can't control of and there are instances that may happen along the way while in transit. However in our end, we made sure that these products are thoroughly checked and packed in such a way that it is well protected before handed over to couriers.
Our customer support is open from 8am to 5pm Singapore time. We were able to check this and our support was able to assist you. If there's anything else, feel free to connect with us. We're always here to help! 😊
I ordered the wrong size of the case…
I ordered the wrong size of the case and Ann helped me replace it with minimal fee. thanks for helping out!
July 22, 2023
Unprompted review
Reply from Slimcase
Hi Nathan! We're glad to help you. Stay tuned to us for your current query as we've ask proof of delivery from local courier. We're happy that you reach out to us in every situation. Rest assured we fix this! ❤️
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