I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
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26K reviews
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US SHIPPING IS NOT WORTH IT!!
Smallable.com presents as a U.S. site (if you access it from the US) which is super misleading! The items come from Europe (OK...) but they make US customers pay import duties & make international returns super expensive!! Nowhere when you make the purchase does it say the customer is responsible for U.S. import duties, and if you want to return the item you need to pay import duties again — on top of return shipping!! Other international brands manage to make cross-border shopping seamless so I just expected it to be the same here. I regret purchasing and consider the money wasted.
March 21, 2026
Unprompted review
Reply from SMALLABLE
Hello Camilla,
Thank you for taking the time to share your experience.
We wish to specify that we are indeed a French site, and not an American one, even if our site can adapt according to the country of connection in order to improve navigation.
Regarding the customs fees, they are clearly indicated at the time of choosing the delivery method, before the validation of the order. They remain however independent of our will, because they are applied by the customs authorities of the country of destination.
We fully understand that these fees, as well as the conditions for returning abroad, can be perceived as binding and we are sincerely sorry about this. We are continuously working to improve the experience of our clients internationally.
Do not hesitate to contact our customer service, which remains at your disposal for any questions or assistance
Best regards,
Smallable customer service
Upset about duty fees
March 21, 2026
Reply from SMALLABLE
Hello Jacob,
Thank you for your feedback.
We are sorry to hear about your disappointment regarding the customs fees. These are unfortunately beyond our control and can be applied by local authorities when importing the package.
We understand, however, that this can be frustrating and remain at your disposal for any questions or to assist you as best as possible during your next orders.
Best regards.
Smallable customer service
Fast delivery and great product!
March 21, 2026
fast delivery, quality
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the binoculars (same style & company) for Christmas and know he is enjoying them. He is turning 5, my daughter gave her daughter the video camera for Christmas she is 5 and enjoys it.
March 19, 2026
Altough custum fees are rediculously…
Altough custum fees are rediculously high
Nice product
Shipping is fast
March 20, 2026
Canadian duty change without communication
I am a Canadian customer. Typically, duties are refunded by Smallable. This policy was changed with little notice (I do not remember receiving and e-mail) and the policy change was also not stated at the checkout. It was a disappointing change with no warning. To rectify the issue, the customer service team offered a discount on shipping for my next order, which did not address my issues with the order at hand. I will not be purchasing again from Smallable.
March 7, 2026
Reply from SMALLABLE
Hello Sarah,
We understand your disappointment and apologize for it.
Indeed, our policy regarding customs duties has evolved, but this information is clearly indicated during the validation of the basket: the customs fees borne by the client are specified before confirming the order.
We understand that this change may have been unexpected and regret the inconvenience caused. The offer to reduce shipping costs for your next order was intended to compensate for this situation, even though we know that it does not solve the problem of the current order.
We remain at your disposal for any questions or additional assistance.
Best regards.
Smallable customer service
Good purchasing experience
Very pleased with my purchase. The Kidywolf K-Print camera is well designed and I am enjoying using it. I had to do some research to find a vendor who would ship the camera to the U.S. Your website was very helpful in letting me select my language, currency, and country. The checkout process was straightforward, the product was shipped promptly, and I enjoyed the updates telling me how my shipment was making its way from Paris to southern California. The complimentary bag was a nice addition. A few more details on the website about the technical specifications of the camera would have been desirable, but in the end, I was able to find this information through internet searches before my purchase. I will definitely keep Smallable in mind for future purchases.
March 19, 2026
I‘ve received my order very quickly
I‘ve received my order very quickly. I am more than happy and got a nice bag too.
March 19, 2026
It was my first order and all went well…
It was my first order and all went well from ordering to the delivery. I am pleased.
March 19, 2026
i got an email with a reduction code
i got an email with a reduction code, but when i try tu use the code there is a message "code aujourdhui pas utilise"
March 6, 2026
Reply from SMALLABLE
Hello Astrid,
Thank you for your feedback, and we are sorry for the inconvenience.
Our customer service will get back to you directly to see the problem with the voucher that has been assigned to you.
We apologize for the inconvenience caused.
Best regards,
Smallable customer service
Smallable is great
Smallable is great! I've ordered from them for years. Even when I lived in Cambodia it was no problem ordering from them. They ship quickly and the items are always lovely as pictured on their website. I recommend them!
March 5, 2026
The pottery handleless cups
The pottery handleless cups are gorgeous. I was only able to choose from only one design though.
March 16, 2026
Jellycat purchase
Delivery was fast, jellycat product was only available on this website.
Purchased as a birthday gift for my daughters friend. She was very happy and received a beautiful gift bag with purchase. Would definitely order from them again
March 6, 2026
I was satisfied with my purchase
I was satisfied with my purchase, recommend this company.
November 21, 2025
Had a problem with delayed delivery but…
Had a problem with delayed delivery but they compensated after so this Brand is trustworthy.
March 3, 2026
No refund
Purchased an item for €25. My import duty bill to the UK was £1,800. No one replied to my emails so I returned to sender. I’ve finally received a refund however not for the full amount I paid. No one is replying to my emails or messages don’t buy from here.
March 18, 2026
Unprompted review
Reply from SMALLABLE
Hello Isabel,
We thank you for your message and are sorry for this situation.
After verification, we note that our customer service has indeed provided you with a response dated March 16. It is possible that our message slipped into your spam emails, we invite you to check this folder.
Regarding the import fees, an error on the invoice unfortunately caused this abnormally high amount. We completely understand your misunderstanding of this situation.
We also confirm to you that the shipping costs have indeed been reimbursed, but in a second step, which may explain the discrepancy you notice in the total amount refunded.
We remain at your disposal for any further clarification and thank you for your patience.
Best regards.
Smallable customer service
Good over seas shipping experience.
All communication in regards to shipping out of country were clear, updated and easy to follow.
March 14, 2026
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