I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
Company replied
Company details
Written by the company
Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
Contact info
4.2
Great
26K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Large choice with very fast shipping…
Large choice with very fast shipping and good customer service
March 14, 2026
Great service and a great product
Great service and a great product. You are the In and Out Burger of Toys.
March 13, 2026
Nice products
February 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delays and expensive tariffs
It took a very long time and the tarrifs where almost the cost of the product
March 12, 2026
Reply from SMALLABLE
Hello Daniela,
We are sorry to read your feedback and understand your feelings about the delay.
We would like to specify, however, that the item ordered was indicated with a delay of 6 weeks before shipment at the time of purchase. Indeed, in accordance with the regulations, this deadline is communicated upstream so that each client can be informed before validation of their order .
We nevertheless regret that this wait has impacted your experience and remain attentive to your feedback to continue improving our service.
Best regards,
Smallable customer service
the moment you purchase your given…
From the moment you purchase your given your confirmation email and your being informed throughout until you receive your item. Very happy with my purchase and will definitely be buying from this company again.👍
March 12, 2026
Customer service team did well
While I received the faulty made items by the manufacturer,The customer care team handle the case professionally , it’s a good shop to shop around.
March 11, 2026
Reply from SMALLABLE
Hello Kenneth,
Thank you for your feedback.
We are sorry to hear that your order arrived in this condition. This is definitely not the experience we want our customers to have.
Our products are carefully packed before shipping, but unfortunately packages can sometimes be handled roughly during transit, which may affect the outer box. That said, we truly appreciate you bringing this to our attention and we will review our packaging to see how we can improve it.
If the product inside was affected in any way, please don’t hesitate to contact our support team so we can assist you.
Thank you again for your feedback.
Best regards,
Smallable customer service
Weak packaging
The box came dirty and scrambled the packaging was weak and not appealing
February 26, 2026
Reply from SMALLABLE
Hello Sara,
Thank you for your feedback. We’re sorry to hear that your order arrived in this condition. This is definitely not the experience we want our customers to have.
Our products are carefully packed before shipping, but unfortunately packages can sometimes be handled roughly during transit, which may affect the outer box. That said, we truly appreciate you bringing this to our attention and we will review our packaging to see how we can improve it.
If the product inside was affected in any way, please don’t hesitate to contact our support team so we can assist you.
Thank you again for your feedback.
Best regards,
Smallable customer service
Great products with good price
Great products with good price. Quick shipment! Loved it all.
February 26, 2026
address fragment
Although I put all the mailing information in the form, the unit number wasn't included when I tracked it. I contacted the Smallable customer service but it never got fixed. So I contacted the mailing company and finally was able to inform my correct address. It was a bit stressful.
February 25, 2026
Reply from SMALLABLE
Hello,
We are sorry to read your message and regret your disappointment.
After verification from our side, we unfortunately did not find any exchange with our customer service associated with the email address kazutabu@gmail.com. It is therefore possible that the request was sent from another address.
So that we can check the situation and help you as best as possible, we invite you to get back in touch with our customer service by indicating your order number as well as the email address used during your previous messages.
We remain of course at your disposal to discuss with you.
Best regards,
Smallable customer servcie
Deceptive advertising
I love what I bought. It came fast. I feel like they buried the lead in advertising. I was charged an additional $50 for the tariffs after paying shipping. And you can’t really let it get sent back because they’ll charge you the return. I got 3 tshirts that ended up costing over $100 each. Not happy about it at all. This should be better explained when you purchase. It was deceitful. I won’t buy again.
February 25, 2026
Reply from SMALLABLE
Hello Jennifer,
Thank you for your feedback and for your words regarding the quality of our products and the speed of delivery.
However, we are sorry to hear about your disappointment regarding the customs fees. These fees are unfortunately not controlled by our shop: they are applied by the customs authorities of the destination country. We also indicate when choosing the delivery method that taxes or customs fees may apply depending on the country, so that it is transparent before the finalization of the order.
We understand that these fees can be frustrating and we are sincerely sorry for this bad experience. Your feedback is important to us and we continue to work to make this information as clear as possible for our customers.
Thank you again for your feedback and for having tried our products.
Best regards,
Smallable customer service
Just my style...for my whole family
I love the website. Every product is beautiful and I never got disappointed. Go on like this!
December 31, 2025
Really beautiful and quality products!
February 21, 2026
If I could give zero stars I would
If I could give zero stars I would. Paid £75 for 2 items. Was aware there would be a customs charge, however courier was trying to charge me £2018 customs charges. I contacted the company who said it was a system error with dpd and would be sorted within a few hours. It wasn't. I was getting daily requests for these custom charges. So I had to advise dpd to return to seller. I have emailed them 6 times, contacted on Instagram (which they have seen) and called with no reply. This is theft. I will be contacting the ombudsman regarding this.
March 10, 2026
Unprompted review
Reply from SMALLABLE
Hello Clara,
We are sincerely sorry to read your experience and fully understand your frustration with this situation.
The customs fees mentioned obviously do not correspond to the amount that should be applied. In some recent cases, a technical error on the invoices sent to the carrier unfortunately could have led to abnormally high customs fees. We have since corrected this error and are notifying the carrier to correct these situations.
So that we can check your file and quickly contact you with a solution, could you please provide us with your order number?
Upon receipt of this information, our customer service will get back to you as soon as possible to review your order and accompany you.
Again our apologies for this inconvenience , we hope to be able to offer you a better experience in a future order.
Best regards.
Smallable customer service
If you live outside France, Don't order!
If you live outside France, don't order from them! I ordered 2 x washing up brushes and paid about £12 delivery. The handles arrived a few days later with no brushes. When checking their website, the brushes were extra! Ordered the brushes for the handles, paid another £12 for delivery. About a week later I got an email from Chronopost (DPD France) asking for £2,000 in customs charges. I assumed this was a scam as Smallable say on their website and order confirmation to be aware of scams. A few days later my Smallable account says this order has been cancelled! I can't seem to get a refund either as their website is very difficult to navigate. Order no.14332939
February 27, 2026
Reply from SMALLABLE
Hello Mandy,
We are sincerely sorry for this experience and for the confusion encountered with your order no. 14332939. There was obviously a mistake and we fully understand your frustration with this situation.
Our customer service will get back to you as soon as possible in order to thoroughly check your file and provide you with a quick solution, particularly regarding the refund.
We again offer our apologies for the inconvenience caused and thank you for taking the time to let us know your feedback.
Best regards,
Smallable customer service
Unexpected High Import Fees
I really loved the website and the products offered. However, when ordering to the U.S., I was quite shocked and disappointed by the final costs. The website briefly mentioned that tariffs might apply, but it did not provide any estimate or percentage of what those charges could be.
I ended up having to pay over 40% of the total value of my purchase in tariffs and customs fees, which was completely unexpected. While I understand that import duties can apply, customers should be given at least an approximate range before placing an order so they can make an informed decision.
Unfortunately, even though I liked the website, I would not order again unless the final total price — including duties and fees — is clearly communicated upfront. If I had refused to pay customs, my order would not have been delivered nor returned to the company, and returning the items would not have refunded the 40% in tariffs charged by DHL.
I strongly recommend that the company provide customers with an estimated customs cost before checkout to avoid surprises like this one.
March 5, 2026
Reply from SMALLABLE
Hello Eugenia,
Thank you for taking the time to share your experience and we are delighted to hear that you enjoyed our site as well as the products offered.
However, we are sincerely sorry for the unpleasant surprise regarding customs and import fees. For orders shipped outside the European Union, including to the US, these duties and taxes are determined by the customs authorities of the destination country and may also include processing fees applied by the carrier. Unfortunately, these amounts are not communicated to us in advance, which prevents us from providing an accurate estimate during the order.
We nevertheless understand that this can be frustrating and give the impression of an unexpected final cost. Your comment is very relevant and we are forwarding it to our teams in order to improve the information given to international customers before the validation of their order.
We thank you again for your feedback and remain at your disposal if you have any questions regarding your order.
Best regards.
Smallable customer service
Great experience
I was surprised to find the item I was searching for on Smallable, as I did not know they sold items by the brand. The item was on sale AND there was an extra discount, which made it cheaper than on the brands own site.
I was also surprised by how quickly I received the order.
I will definitely shop at Smallable again.
February 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.