I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more
Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more
Company details
Contact info
4716 N. Lincoln Avenue, Chicago, IL 60625
- 800.252.0275
- customerservice@smallflower.com
- smallflower.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just found this sight
I am so pleased that I have found a website to buy Santa Maria Novella potpourri, hard to find and I love it so much. They are fast shippers and the whole order was quick. Will be back for sure.
I like being able to order items that I remember from my years in Austria.
My experience has always been great, with friendly helpful people at Smallflower. Thanks for being there.
My #1 soap connection
Without Smallflower I would be lost.
My only contact for my very favorite soap Speick.
Once upon a time I could only get it in Germany.
This company is very easy to work with.
No complaints
Excellent service
I was very pleased with the service, excellent product and excellent delivery service.
Excellent product but above all SUPERB Customer Service!
The products I purchase were priced fairly and arrived quickly. they were shipped in a container packed safely to prevent damage. What was really astounding about Smallflower though is the customer service that I received. I had a failed mobile order that I continued on my computer, unknown to me was that both orders had gone through, though I had only received a single confirmation from PayPal and Smallflower's automated email response system. A couple days later though I received a call from a representative asking me if I had meant to place 2 order or not. This was mind blowing that a person was actually paying attention to the orders let alone taking the time to ensure the accuracy. Smallflower could have accepted my second order without a second thought, happy to expand their profit margin, but I was treated and absolutely delighted with this excellent customer service. I will definitely shop Smallflower again because service like this is a quality that deserves my loyalty.
Superior Products
I recently purchased (for the 2nd time) a powder underarm deodorant called "Life Stinks." Not an anti-Perspirant (it contains NO aluminum chlorhydrate) it has a very light scent of cedar. It comes with a shaker and one sprinkles it on the hands and then pats it into the underarm. It is a gentle and very effective product, prevents odor, AND actually keeps you dry and comfortable. I have very sensitive skin, and this type of product is perfect for me. It is very comfortable and causes no irritation. AND, it's all natural with no irritating chemicals.
exactly as desrcibed and no issues
they provided an accurate description and the items were well packaged!
Shopping smallflower
I love trying interesting products, so smallflower.com is a great place to shop. I was able to buy Like This, the fragrance by Tilda Swinton. Lovely experience, lovely products.
everything was great, quality of product as well
I'm very happy with the product, plus delivery was on time as well.
Excellent source for high-quality, European products
Fabulous variety of natural, great-smelling bath products. The tissues are amazing, too, Fast shipping, okay prices (you get what you pay for...) Highly recommend!
Great Service but...
The item I purchased arrived as scheduled, but the item itself was humongous and the website did not make that clear at all!
Yay Smallflower!
I love all the products & purchased. All items were delivered very quickly.
Good products and good packaging
I purchased a few products from Germany and am pleased with the products AND with the excellent packaging. Thanks Smallflower!
Highly recommended!
I definitely recommended Smallflower! I was looking for a long time for a product, and they had it! Very quick shipment, there was a sample to the scent I bought, which was nice, too.
Excellent customer service
I would definitely recommend ordering from this fantastic company. Fast shipping and great prices
Thanks for accurate prompt service.
Never had to order my homeopathic remedies direct before. But now I live in an area where I can't get them. Your service was accurate and prompt.
Thanks
Only place to buy the products of the same brand that I like.
I like to use soap shampoo shaving cream and after shave that all smells the same.This is the only place that has it all in one place don't have to buy from several websites.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








