Smallflower Reviews 1,038

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more

Rated 1 out of 5 stars

Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more

Rated 5 out of 5 stars

PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more

Rated 1 out of 5 stars

Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more

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2.2

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

I'm using your page for first time, now l know that I can do usually, I'm happy .... Thanks

August 19, 2016
Unprompted review
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Rated 5 out of 5 stars

Small flower willow tea is great for my BHP. (Can't pee well.)

PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (old men's peeing problems). This stuff is pleasant-tasting (I put it in my coffee.) and works like a charm.
DELIVERY: I used to go to Merz Apothecary to pick it up, but now I usually order it online. They have a good modern web site which tracks delivery very well. No problems. It arrived earlier than expected.
Keep it up, Merz!

August 18, 2016
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Rated 5 out of 5 stars

superlative service

My order was processed the same weekend day, and arrived 2 days earlier than I anticipated. Service could not have been better.

August 18, 2016
Unprompted review
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Rated 5 out of 5 stars

Product is great!

I wanted to try the German Nivea cream as I have been using La Mer. After almost a week of use, I can attest to its quality. My skin feels good. The purchase with Smallflower was easy, quick, and reasonably priced. I will be ordering from them again.

August 17, 2016
Unprompted review
Rated 5 out of 5 stars

Great service and product

They are very customer oriented. They accidentally sent the wrong product for my order but quickly responded and sent the correct one.

August 17, 2016
Unprompted review
Rated 2 out of 5 stars

Amateur Hour

The ineptly applied store sticker tore the perfume bottle label when I tried to remove it. Sloppy.

August 17, 2016
Unprompted review
Smallflower logo

Reply from Smallflower

Hello Ron,

We were very sorry to hear that your fragrance was damaged when you contacted us. As soon as this issue was brought to our attention we sent you a replacement along with a return label. We have received the damaged item back and we hope that the new bottle found you well. If you have any further questions or need anything please contact us at any time.
Thank you.
Smallflower Customer Service.

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Rated 1 out of 5 stars

Awesome

Love everything about this company.

August 16, 2016
Unprompted review
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Reply from Smallflower

Hello,

Thank you for the review! We are happy to hear that you were pleased with your experience. We wanted to check to see if there happened to be any issues with your order as you left a one star review. If you had any concerns or problems please email us at customerservice@smallflower.com so that we may address them for you. Thank you!

Smallflower Customer Service

Rated 5 out of 5 stars

Lovely

I purchased 2 bottles of this lovely Santa Maria Novella Body Lotion (Vanilla). I am familiar with it from when I traveled to Florence, Italy. To purchase, it requires a phone call, but it is well worth it. The customer service is very cordial and accommodating and the lotion itself is lovely and delicate, leaving the skin silky smooth. I don't use anythings else.

August 16, 2016
Unprompted review
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Rated 5 out of 5 stars

Love this site

Now I don't have to fly to Europe to get all my favorite products and discover new ones.

August 16, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service

I created an order with Smallflower for the first time ever last week. I sent my cart to them, and the transaction went through super fast. The next day they notified me that one of the items I ordered is not in stock and won't be for a while. They offered a refund, and shipped the rest of my order right away. I received the package sooner than expected, and the product I ordered is great. I would definitely order through Smallflower again.

August 15, 2016
Unprompted review

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