From the personal notes, to the quality of hay, and with the amazing surprise free gifts. Priceless. Nothing will keep us from continuing to use Small Pet Select for all of our sweet family member's (... See more
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Review summary
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Reviews shaping this summary
My bunny got fleas fr/ our 2 kittens,& she was suffering- scratching her hair off her ears, etc. Treated the cats and gave the rabbit 2 different flea baths w/ kitten flea shampoo,& after she was dry,... See more
They are always very great with customer service, whether it was solving an issue or needing to cancel an order. The hay is top notch, and it’s priced well given the quality. They also have many diffe... See more
Amazing experience! I ordered a comb for my bunny from here and it works wonders! Before finding this comb, I seriously could not find anything else to get through her fur and remove the excess fur th... See more
Company details
- #8 of 71 best companies in Pet Store
- #1 of 9 best companies in Animal Feed Store
- #7 of 66 best companies in Pet Supply Store
Written by the company
Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!
Contact info
, , , United States
- 8559818080
- customersupport@smallpetselect.com
- smallpetselect.com
4.8
Excellent
824 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 48 hours
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Excellent quality hay
Excellent quality hay! My tortoise 🐢 and guinea pig love it. Arrived right away. Thank you.
June 28, 2026
😊😊😊😊😊😊😊😊😊😊
June 10, 2026
Always an easy reorder process and…
Always an easy reorder process and always a great product. Thank you for caring about your product and my pets are grateful too!
June 25, 2026
Delivery service/Product
Delivery service.
Dislike product. Hay is too dusty. Flared up allergies.
June 29, 2026
Great product!
June 29, 2026
Love
The company was very clear in their prices and their transparency in shipping details was very helpful. They also sent a gift along with my order which I greatly appreciated.
June 29, 2026
Exceptional customer service
Had an issue with an order. Our customer service rep was very helpful and took care of it promptly.
June 24, 2026
very easy to contact and quick shipping
June 24, 2026
Only place i enjoy ordering from
I love getting texts before my auto ship will be going through to clarify my order and make changes!! The app is so easy to use. There are no secrets or BS with this company. No surprise charges you werent aware of or forgot about. For that, I find myself ordering from them again and again. Always quality products and excellent customer service. Been ordering from them for 2 years. Thank you for making my life easier Pet Select.
June 27, 2026
Fresh, High-Quality Hay and a Thoughtful First Experience
This was my first order from Small Pet Select and what made my experience great was the quality of the product. I could smell the fresh Timothy hay before I even opened the box! It looked fresh and I really appreciated the long stalks of grass, the lack of dust and how little was wasted compared with other hay I’ve purchased.
What also stood out to me was the packaging and the thoughtful notes included inside the box. One small suggestion: I think customers would really appreciate a handwritten note rather than a computer-generated one. It’s all about the details and sometimes the little things really are the big things.
Overall, I was genuinely impressed with my first order and the entire experience!
June 26, 2026
Excellent in all regards
Excellent in all regards. Notification ahead of time to tell me that my automatic shipment was going to be scheduled, allowing me to change the date. Once it’s shipped, I had regular updates as to when it would arrive. Great service all around, and the Bunns love the hay.
June 27, 2026
High quality products
High quality products, great service, and super convenience at a reasonable price! If you have a small pet, I highly recommend this company.
June 27, 2026
The hay we ordered has so much dust
The hay we ordered has so much dust. Its like the hay was ground up on top of it. The checkout process was annoying too as it kept trying to show you extra "deals" to buy more.
June 19, 2026
Reply from Small Pet Select
Hi Steven,
Thank you for taking the time to share your feedback. I'm sorry to hear the hay you received didn't meet your expectations.
I wasn't able to find any previous contact from you regarding this order, and we'd really appreciate the opportunity to take a closer look. Please reach out to our Customer Success team with your order number and a few photos of the hay so we can review it with our warehouse team and see how we can help.
We appreciate your feedback, and look forward to hearing from you. We'll also share your comments about the checkout experience with our team.
Small Pet Select
the buns loved it!
June 27, 2026
When I got an order of hay that seemed…
When I got an order of hay that seemed off I was able to mention it to customer support who reviewed the photos I took and assured me that it was still good quality nevertheless they did offer me store credit which was going above and beyond.
June 26, 2026
Always a great experience
June 24, 2026
Great hay and really good fast…
Great hay and really good fast shipping.My rabbits love it
June 26, 2026
Every order is wonderful
Every time I order from small pet select the experience is great. Ordering is easy, shipping is quick. Plus my bunny loves everything from there. Especially the dried papaya slices. Thank you!!!
June 25, 2026
I was using a hay that had a lot of…
I was using a hay that had a lot of tiny particles and dust, and it gave my rabbits allergies, so i started searching for a brand that actually cares about rabbits rather than just selling products.
I found Small Pet Select, I decided to give them a try I noticed their products come in boxes rather than bags like most others (which is the #1 cause of those tiny particles and dust), and wow 🤩🤩🤩 when I received the boxes, the hay looked so clean, with no tiny particles. I thought to myself: "Why didn't I find this sooner!" 🥺 the quality is so amazing 😻
June 25, 2026
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