Smalls Reviews 3,647

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 860 reviews, reviewers had a great experience with this company. Many customers report that their cats love the food, with some even noting significant improvements in their pets' health, such as reduced vomiting and better digestion. The quality of the food is frequently praised, with people appreciating the fresh ingredients and the positive impact on their cats' coats and energy levels. Reviewers also find the ordering process easy and the delivery prompt, with food often arriving well-packaged and frozen. However, some customers also noted that their cats did not like the food, sometimes refusing to eat it or disliking specific textures. There were also occasional concerns about the product's packaging, with some finding it messy or difficult to store, and others experiencing issues with food arriving thawed. A few people mentioned that the food is expensive and some experienced unexpected recurring orders or difficulties with managing their subscriptions.

What people talk about most

Product

Consumers find product to be ambiguous, with many cats refusing to eat the food, even with added broth or... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and fresh... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers expressed frustration with unexpected... See more

Price

Reviewers mention ambiguous feedback about price, with many finding the products expensive and some... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising its speed and reliability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My cat preferred more liquid and more scent in his solid cat food. Also, since there are no preservatives in your product, it went bad before my cat could eat the full container. I recommend smaller e... See more

Rated 4 out of 5 stars

My cat loves this stuff. It's quite expensive is my only complaint. Although I don't have any other cat food delivery companies to compare it to. High quality. Juggernaut approved!

Rated 5 out of 5 stars

My fussy kitty loves this food. He took to it right away which he has never done with previous canned food. I was previously giving him canned food supplemented with kibble but was concerned he wasn'... See more

Rated 5 out of 5 stars

My cat lived the food she was terminally ill . Smalls kept her going longer he ate it completely and kept it in her and she was looking so much better they delivered promptly and the food she liked an... See more


Company details

  1. #48 of 65 best companies in Pet Supply Store
  2. #8 of 8 best companies in Animal Feed Store
  3. #52 of 73 best companies in Pet Store

Written by the company

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My fussy kitty loves this food

My fussy kitty loves this food. He took to it right away which he has never done with previous canned food. I was previously giving him canned food supplemented with kibble but was concerned he wasn't getting enough water. I will be transitioning him to just feeding the Smalls and occasional kibble.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Smalls was the only food that saved our cat

Smalls has been great for my cats! One of my cats was very sick for months and we couldn’t figure out why but he couldn’t keep any food down and was slowly getting sicker and sicker over months. We felt like he was reacting to all food. We were about to try raw when we found smalls and decided to give it a try. He was basically healed in two days. It’s all he eats now and I’m not sure what we would do without it! He’s the healthiest and happiest he’s ever been. I hope they never change their recipes because I’m convinced it’s the high quality food grade aspect without additives that saved our cat. My other cats are also the healthiest they’ve ever been. They all have perfect digestion, don’t vomit anymore and they have healthier fur with way less shedding. Another odd thing is they all smell better and have healthier teeth and gums now! Totally worth it. The only thing I wish they’d change is creating a slightly larger package option than 5oz because feeding more than one cat I have to open so many to put it all in a container very frequently. And it’s a lot of packaging to empty and scrape out every couple days. But other than that I couldn’t be happier with smalls as a company and I’m very relieved my cat is healed and happy now.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

My cats LOVE this food

My cats LOVE this food! They like smooth, not chunks chicken cat food. But also like beef and pork.
Healthy cat food, competitively priced, arrives on the doorstep.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

My 17 year old "girls" were vomiting…

My 17 year old "girls" were vomiting every day after eating commercial wet food. Once we started on Smalls, no more vomiting!!! The transition was simple, cold turkey and didn't even warm it up. My picky eater is lapping it up and finishing every bite and also finishing the other cat's leftovers. Love the product and waiting for the next order.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

They loved Smalls but not "other" brands

Easy to order - wanted to get my new kitten some better food as the woman I got them from was feeding the kittens adult kibble prior to 7 weeks old. I tried to introduce them to some wet food, but they had no interest in it. When I put Smalls out, they instantly started eating it. So happy they are getting nutritious food for their growing bodies.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Smalls Is Great Cat Food

Smalls is a human-grade wet cat food. They have a variety of formulas for different cats. The ground bird (chicken), is lower calorie than other brands and other recipes as well.
My cat loves it, and he has less poo, along with less smelly poo. That means his body responds well to this formula.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

My cats are age 17 years and 2 years

My cats are age 17 years and 2 years. They both absolutely love this food. The 2 yr old is a finicky eater, but not with the Smalls food. The packaging it came in was amazing. Everything was frozen solid. All I have to do is thaw in fridge over night then I put three teaspoons of hot water on the serving and the cats gobble it up.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

My cat is 13 yrs old now

My cat is 13 yrs old now. She has health issues and has become really picky about her food. She loves the smalls products that we have tried and is now rejecting the food that she was eating prior to introducing smalls.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

My 2 cats just love Smalls human grade…

My 2 cats just love Smalls human grade food. They are over 14 now and before they turned 14, I started looking for human grade protein for longevity. Unfortunately after starting vet visit turned up 2 serious problems. One thyroid disease and must give her pills to slow metabolism/lower T4, second diagnosed with level 8 kidney failure, so had to start on kidney disease level food. I am just hoping all the protein I introduced late in life was not the cause. They have great energy now though and coats look better than ever.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I love Smalls but I have one cat with…

I love Smalls but I have one cat with severe fish allergies and cannot feed him anything with fish or fish oil. Sadly that means he is my only cat that cannot eat Smalls. I wish Smalls would create limited ingredient cat food for cats like him.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

We have been using smalls for our two…

We have been using smalls for our two cats for a few years now and I can’t imagine ever switching. It feels good knowing that we’re feeding our cats high-quality ingredients. We’ve noticed a positive change in our cats fur coats and overall well-being. I definitely would recommend anyone with cats to make the switch if you want to ensure your cat has a long healthy life.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, their food is top-notch and my cats love it and it’s very convenient to have it shipped to my house frozen. I have really no negatives to say about this company. Give them a try.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

My cat’s health has greatly improved…

My cat’s health has greatly improved since adding smalls into her diet. Her fur is more luxurious, she has gained some needed weight, and her chronic loose stools have disappeared. So very happy with this company and the care given to my cat through this nourishment.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

My lower scores for delivery aren't your fault

My lower scores for delivery aren't your fault. I get my shipment via FedEx and they aren't always reliable in getting my box to me on the day it should be delivered. Sometimes this results in the food being semi- or even fully thawed when I get it.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Only one of my two cats will eat…

Only one of my two cats will eat Smalls. The one eating Smallsgets wet food once a day. I wish you made packs half the size. By day three I have to throw away since my cat prefers fresh food and by day three she won’t eat the opened food. I do remove food from original packaging and refrigerate in a glass snap ware container.

April 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look