My cat preferred more liquid and more scent in his solid cat food. Also, since there are no preservatives in your product, it went bad before my cat could eat the full container. I recommend smaller e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #48 of 65 best companies in Pet Supply Store
- #8 of 8 best companies in Animal Feed Store
- #52 of 73 best companies in Pet Store
Written by the company
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Contact info
United States
- meow@smalls.com
- smalls.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with purchasing and using Smalls
Purchasing the products from Smalls is very easy to navigate, and the overall experience is very positive. I love that the delivery schedule can be adjusted easily, and I can pick the box size. The shipping was convenient, and the package was well packed with dry ice to ensure the freshness of the products. The individual food package can be easily opened. My cats love the wet food and the treat bag that came along in every delivery, and they have a clear improvement in their energy. They run around more and are more playful after consuming Smalls.
I’ve had nothing but a GREAT experience…
I’ve had nothing but a GREAT experience with Smalls! My cat is excited about his meals, I’m excited for empty bowls and a happy, healthy cat! Customer service is quick and helpful, delivery is always on time. My one and only suggestion would be to offer an App for users.
I can’t begin to tell you how your food…
I can’t begin to tell you how your food has impacted my purr babies overall health and wellbeing. Our 15 year old was experiencing failing health. He lost 3 lbs and our vet was trying hard to determine what was going on. We started Smalls after his last 6 month visit and he was barely 7 lbs. When we brought him in a week ago he weighed 9 pounds ! His coat is full and shiny. He’s playing and grooming himself again. Thank you so very much for developing your products. Both Chuck and Bud are thriving!
We ordered a sample box which none of…
We ordered a sample box which none of my three cats liked, and a full shipment was sent to me before they even got through the sample box. I guess that’s on me for not checking my email, but I did not want a full shipment. I just wanted the sample I must’ve missed that. All of the food is pate style, which is not a favorite in our house. Make chunks with gravy and they would be happy.
Overall
Overall, their food is of great quality and very nutritious for my cat. I would love to see the prices come down, so it was more affordable.
Three cats, three health problems, all now happy and healthy!
I have 3 cats, all of which have different specific dietary needs. My youngest, age 3, has a beef allergy. My middle kitty, age 5, was diagnosed with FIC in early 2022, which restricted him to only wet and rehydrated food and treats. My oldest, age 7, has acid reflux.
Prior to starting them on Smalls, we were just “getting by.” My youngest had a prescription diet that was a chore to get her to eat. My oldest was sluggish and lazy, but honestly, I thought that was just him, as he hadn’t been playful since he was a kitten. My middle cat with FIC was having occasional mild flare ups that were resolved with a week of gabapentin. Now, almost a year later, all three cats are thriving! My youngest loves her food, my oldest has become almost kitten like again, and my middle cat is in remission from FIC, which is almost unheard of! THANK YOU Smalls!!!! Please keep doing what you’re doing and put cats first !!
My female cat is 20 years old and I…
My female cat is 20 years old and I switched to Smalls for her health. She loves it and she has more energy now!!!
Great product easy to love
This was an excellent experience
This was an excellent experience. We loved how it t was packed for us.
We are huge fans!
Our kitty Boy 🧒 is so healthy and I want him to stay that way.
I ordered the trial package of Smalls…
I ordered the trial package of Smalls cat food and explicitly requested the exclusion of any bird-type food. Nevertheless, I received Bird Nip treats, which my cats refused to consume, along with the food.
Furthermore, I did not consent to an auto-ship arrangement; however, the company enrolled me in this program without my approval. I reached out to customer service to request that they refrain from charging my credit card for the unwanted auto-ship, but they proceeded to charge me nonetheless. Consequently, I had to contact my credit card company to dispute the charges.
This experience with the company has been exceedingly disappointing.
Food made for cats
I love that this product is designed specifically for cats and their dietary needs. My cat is a very picky eater.
I am trying different things to get her to eat it. Once she is transitioned, I will order more smalls. I like that the smalls company is working with me to figure out what will work for my cat.
I have seen the changes in my two older…
I have seen the changes in my two older cats, my kitten is even putting on healthy weight.
I appreciate the possibility to adjust…
I appreciate the possibility to adjust my order and the timely shipping. The first boxes came well frozen, but the 3rd box had already started to thaw out.
auto ship lock down
auto ship lock down - auto ship is initiated 3 days after your sampler arrives. Its a trap as theres no realistic time to sample and cancel
Always arrives in timely manner and has…
Always arrives in timely manner and has exactly what i ordered and customer service is great and there when you need them or have questions
Be Home for Delivery/Good Food
I wasn't aware that the food had to be refrigerated immediately upon delivery so luckily someone was home. The box is obviously shipped with dry ice so it could wait a while but I don't recall having to be prepared for that delivery. Aside from that, my cat eased into the food and ate it. I appreciate this company's dedication to healthier cat food.
I really liked the food for my older…
I really liked the food for my older cat (16yrs old). Because this one didn’t make her throw up as much. Now she was diagnosed with thyroid disease and is on a specific diet.
AENGUS IS SO HAPPY
All the food is fresh. Aengus wakes me up earlier in the mornings anxiously waiting for his breakfast.
He has lost the weight he needed to lose and looks more muscular than ever before. Much more energetic
My cat preferred more liquid and more…
My cat preferred more liquid and more scent in his solid cat food. Also, since there are no preservatives in your product, it went bad before my cat could eat the full container. I recommend smaller easy to close containers. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








