Smalls Reviews 3,647

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 860 reviews, reviewers had a great experience with this company. Many customers report that their cats love the food, with some even noting significant improvements in their pets' health, such as reduced vomiting and better digestion. The quality of the food is frequently praised, with people appreciating the fresh ingredients and the positive impact on their cats' coats and energy levels. Reviewers also find the ordering process easy and the delivery prompt, with food often arriving well-packaged and frozen. However, some customers also noted that their cats did not like the food, sometimes refusing to eat it or disliking specific textures. There were also occasional concerns about the product's packaging, with some finding it messy or difficult to store, and others experiencing issues with food arriving thawed. A few people mentioned that the food is expensive and some experienced unexpected recurring orders or difficulties with managing their subscriptions.

What people talk about most

Product

Consumers find product to be ambiguous, with many cats refusing to eat the food, even with added broth or... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and fresh... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers expressed frustration with unexpected... See more

Price

Reviewers mention ambiguous feedback about price, with many finding the products expensive and some... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising its speed and reliability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My cat preferred more liquid and more scent in his solid cat food. Also, since there are no preservatives in your product, it went bad before my cat could eat the full container. I recommend smaller e... See more

Rated 4 out of 5 stars

My cat loves this stuff. It's quite expensive is my only complaint. Although I don't have any other cat food delivery companies to compare it to. High quality. Juggernaut approved!

Rated 5 out of 5 stars

My fussy kitty loves this food. He took to it right away which he has never done with previous canned food. I was previously giving him canned food supplemented with kibble but was concerned he wasn'... See more

Rated 5 out of 5 stars

My cat lived the food she was terminally ill . Smalls kept her going longer he ate it completely and kept it in her and she was looking so much better they delivered promptly and the food she liked an... See more


Company details

  1. #48 of 65 best companies in Pet Supply Store
  2. #8 of 8 best companies in Animal Feed Store
  3. #52 of 73 best companies in Pet Store

Written by the company

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience with purchasing and using Smalls

Purchasing the products from Smalls is very easy to navigate, and the overall experience is very positive. I love that the delivery schedule can be adjusted easily, and I can pick the box size. The shipping was convenient, and the package was well packed with dry ice to ensure the freshness of the products. The individual food package can be easily opened. My cats love the wet food and the treat bag that came along in every delivery, and they have a clear improvement in their energy. They run around more and are more playful after consuming Smalls.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had nothing but a GREAT experience…

I’ve had nothing but a GREAT experience with Smalls! My cat is excited about his meals, I’m excited for empty bowls and a happy, healthy cat! Customer service is quick and helpful, delivery is always on time. My one and only suggestion would be to offer an App for users.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t begin to tell you how your food…

I can’t begin to tell you how your food has impacted my purr babies overall health and wellbeing. Our 15 year old was experiencing failing health. He lost 3 lbs and our vet was trying hard to determine what was going on. We started Smalls after his last 6 month visit and he was barely 7 lbs. When we brought him in a week ago he weighed 9 pounds ! His coat is full and shiny. He’s playing and grooming himself again. Thank you so very much for developing your products. Both Chuck and Bud are thriving!

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a sample box which none of…

We ordered a sample box which none of my three cats liked, and a full shipment was sent to me before they even got through the sample box. I guess that’s on me for not checking my email, but I did not want a full shipment. I just wanted the sample I must’ve missed that. All of the food is pate style, which is not a favorite in our house. Make chunks with gravy and they would be happy.

July 25, 2025
Rated 3 out of 5 stars

Overall

Overall, their food is of great quality and very nutritious for my cat. I would love to see the prices come down, so it was more affordable.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Three cats, three health problems, all now happy and healthy!

I have 3 cats, all of which have different specific dietary needs. My youngest, age 3, has a beef allergy. My middle kitty, age 5, was diagnosed with FIC in early 2022, which restricted him to only wet and rehydrated food and treats. My oldest, age 7, has acid reflux.

Prior to starting them on Smalls, we were just “getting by.” My youngest had a prescription diet that was a chore to get her to eat. My oldest was sluggish and lazy, but honestly, I thought that was just him, as he hadn’t been playful since he was a kitten. My middle cat with FIC was having occasional mild flare ups that were resolved with a week of gabapentin. Now, almost a year later, all three cats are thriving! My youngest loves her food, my oldest has become almost kitten like again, and my middle cat is in remission from FIC, which is almost unheard of! THANK YOU Smalls!!!! Please keep doing what you’re doing and put cats first !!

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the trial package of Smalls…

I ordered the trial package of Smalls cat food and explicitly requested the exclusion of any bird-type food. Nevertheless, I received Bird Nip treats, which my cats refused to consume, along with the food.

Furthermore, I did not consent to an auto-ship arrangement; however, the company enrolled me in this program without my approval. I reached out to customer service to request that they refrain from charging my credit card for the unwanted auto-ship, but they proceeded to charge me nonetheless. Consequently, I had to contact my credit card company to dispute the charges.

This experience with the company has been exceedingly disappointing.

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Food made for cats

I love that this product is designed specifically for cats and their dietary needs. My cat is a very picky eater.
I am trying different things to get her to eat it. Once she is transitioned, I will order more smalls. I like that the smalls company is working with me to figure out what will work for my cat.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

auto ship lock down

auto ship lock down - auto ship is initiated 3 days after your sampler arrives. Its a trap as theres no realistic time to sample and cancel

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Be Home for Delivery/Good Food

I wasn't aware that the food had to be refrigerated immediately upon delivery so luckily someone was home. The box is obviously shipped with dry ice so it could wait a while but I don't recall having to be prepared for that delivery. Aside from that, my cat eased into the food and ate it. I appreciate this company's dedication to healthier cat food.

January 2, 2026
Rated 5 out of 5 stars

AENGUS IS SO HAPPY

All the food is fresh. Aengus wakes me up earlier in the mornings anxiously waiting for his breakfast.
He has lost the weight he needed to lose and looks more muscular than ever before. Much more energetic

April 8, 2026
Rated 4 out of 5 stars

My cat preferred more liquid and more…

My cat preferred more liquid and more scent in his solid cat food. Also, since there are no preservatives in your product, it went bad before my cat could eat the full container. I recommend smaller easy to close containers. Thank you.

January 1, 2026

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