Smalls Reviews 3,647

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers had a great experience with this company. Many customers report that their cats love the product, with some even noting improvements in their pets' health, such as reduced vomiting and better coats. The quality of the food is frequently praised, with people appreciating the healthy ingredients and the positive impact on their cats' well-being. Reviewers also find the packaging convenient, with individual portions that are easy to open and store. However, some people were dissatisfied with the product, mentioning that their cats did not like the food or certain flavors, leading to wasted portions. There were also occasional issues with delivery, such as orders arriving defrosted or unexpected recurring shipments. The price of the product and the high minimum order requirements were also concerns for some customers.

What people talk about most

Product

People report ambiguous experiences with product, with many customers praising the food for improving their... See more

Quality

Reviewers mention positive feedback about quality, with many appreciating the healthy, human-grade food that... See more

Order

Users describe ambiguous interactions with order processes, with some finding ordering easy and appreciating... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the products expensive and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising timely and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My cat loves this stuff. It's quite expensive is my only complaint. Although I don't have any other cat food delivery companies to compare it to. High quality. Juggernaut approved!

Rated 5 out of 5 stars

Pierre and Noël have been eating Smalls for a month now, and WOW - what a difference. Pierre was throwing up several times a week (sometimes even on the same day), and I tried everything I could think... See more

Rated 5 out of 5 stars

Product arrived within a few days of ordering. Food arrived solidly frozen. Individual packages are easy to open. Our 10 month old female is very picky. This was a last ditch effort to offer good qual... See more

Rated 5 out of 5 stars

My cat lived the food she was terminally ill . Smalls kept her going longer he ate it completely and kept it in her and she was looking so much better they delivered promptly and the food she liked an... See more


Company details

  1. #48 of 65 best companies in Pet Supply Store
  2. #8 of 8 best companies in Animal Feed Store
  3. #52 of 73 best companies in Pet Store

Written by the company

Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Terrific service

Terrific service; when my elderly girl decided that she only wanted a certain food, Smalls customer service sent her favorite right away!

January 1, 2026
Rated 5 out of 5 stars

My cat Hannah is almost 3 years old

My cat Hannah is almost 3 years old. She’s always been a good but picky eater and she has a very sensitive stomach. This is the first cat food that she has taken to immediately, cleans her plate! And the best news is, it agrees with her stomach and no more watery or runny poopy and her bottom looks all better too.
Thank you from me and Hannah 🙌🏻🐱

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

My cat loves it

My cat loves it. Seems to help her eyes. She has one eye that was runny but it seems better. I figured cause she’s eating healthier food.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Informative and inviting website

Informative and inviting website, smooth delivery. My four cats inhaled the food, and they can't wait to get the treats. Inquiries are handled right away. We will definitely switch from Purina to Smalls.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I sent for the sampler, knowing that my extremely fussy cat would probably not like anything, but with a 100% refund guarantee I went for it. It was worth a try but my cat wouldn’t touch it so I texted their customer service and they answered within a short time. My rep was friendly and easy to have conversation with and they’re refunding my payment in full. They also are passing on a suggestion I gave to be able to message them when signing up if one has comments or questions. It’s a great company and the reviews on when your cat(s) like their food have great benefits for multiple reasons!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the sample pack for my 4 month…

Ordered the sample pack for my 4 month old kitten and he has been killing it. He loves it and knows what is coming when I open his mini fridge. He practically races me to the door. This is so convenient and when I told the vet was I was feeding him they approved.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

We LOVE smalls brand

We LOVE smalls brand! My fur babies tried some which was gifted by a finicky kitty, and they LOVE it! So happy to know I’m feeding high quality foods to my loves. At first I thought it was going to be crazy expensive, but I worked the math and in the long run it’s competitive to what I was purchasing. We’ve always been grain-free so this product suits our needs. TRY IT!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Our cat was diagnosed with cancer and was not eating. I read about Smalls and decided to try it. I wrote an email after my first order because she started eating! I kept in contact with customer service (the absolute best I’ve ever experienced!!!!) about her likes and dislikes. They helped me tailor her order to her eating. Unfortunately, since she ate so little I was throwing away about half. She did start eating her kibble. I would highly recommend Smalls. Their customer service is beyond comparison.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

A+ in Customer Service

Genesis assisted me via text, helped me resolve the issue and was so helpful and kind! It was such a refreshing experience in this day and age. It definitely would be an A+grade in customer service!

Thanks Genesis, you represent Smalls so well!

March 25, 2026
Unprompted review
Rated 3 out of 5 stars

Have to have a subscription

My cat seems to like some of the flavors. I find the website hard to change an order and you cannot order without starting a subscription. I plan to cancel.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

My picky cat loves this food and…

My picky cat loves this food and absolutely licks her bowl clean. Great quality ingredients, always gets delivered super fast and still frozen. Customer service was great at resolving issues in a timely manner as well. Not the biggest fan of the subscription based model, however, and would love the option to purchase just a few packs a month because they can be pricey.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Our spoiled girl loves this!

We recently started our girl on Small’s after her previous food from a big manufacturer was discontinued. We knew we needed a diet that was grain free, limited ingredients, pate and provided some moisture as our girl refuses to drink any water. I researched a lot of foods and Small’s kept rising to the top on several of the reviews and comparisons. We placed a sample order and when it arrived, we decided to switch our girl cold turkey to the Small’s. She chowed down on her new food like she hadn’t eaten in days! Immediately scheduled her subscription to arrive every 3 weeks so we can be assured we won’t run out because of unforeseen circumstances.
Now, the 6 remaining cases of her old canned food is going to be donated to our local animal shelter so essentially it’s a win-win all around.
The one Small (see what I did here😊) drawback with her food is the cost, but we felt that she deserves the best with good quality and safely produced food, so we just bit the bullet and are staying with Small’s.
A word about the Bird Nip, which is the cat treats that accompany each order. Our girl is absolutely obsessed with the Bird Nip. We can’t even open the pantry door anymore without drawing her attention! Of course, everything in moderation so she’s allowed about 15 treats a day and that works for all of us…well, probably more for us than her but regardless, it works.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Gave my cat insane diarrhea

Gave my cat insane diarrhea. She does not have a sensitive stomach and has never had a problem transitioning to different foods before. Whatever benefits are offered by this brand aren't worth her being in distress like this.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

It's a miracle!

It is easy to interface with their website. I tried the initial sample box and my cat loved it! She is 11 years old and has had diarrhea for 4 or 5 years. I tried everything the vet recommended, all of the good foods on line and locally and nothing worked - she threw them up, would not eat them and still had diarrhea! When she first tried Smalls, she loved it, did not throw up, and after one week on Smalls food, she is having solid poops!!!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Our 6 cats love Smalls food

Our 6 cats love Smalls food, but it's just a bit too pricey for us. We will try to order as a treat here and there. I do recommend if you're able to afford it. I think natural is the way to go if you can.

March 11, 2026
Unprompted review

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