I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
Great experience, very quick service from initial contact with smartcover to the engineer’s arrival within two days. The job was sorted in one visit. Thank you Katherine Hayes the claims handler who m... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Terrible service!
Terrible service!! Purchased appliance insurance for peace of mind in the event of a breakdown. Now I've been 3 weeks without a washer. No repair & no solution. Customer service is terrible. Constantly told its under review & will be in contact asap. Do not waste your money on these insurers!!
January 9, 2026
Unprompted review
Smart cover sales team was very helpful…
Smart cover sales team was very helpful as they helped me with all the information needed to choose the right plan for home emergency and offered me the best pricing. Very happy with sales journey.
January 2, 2026
Unprompted review
Reply from Smart Cover
Hello,
Thank you for your kind feedback, Uzma.
We’re delighted to hear that our sales team could provide all the information you needed and help you choose the right plan for your home emergency cover. It’s great to know you’re happy with your experience we really appreciate you taking the time to share!
Kind regards,
Smart Cover Team
Kathrine Hayes was great at keeping me informed.
Kathrine Hayes was great at keeping me informed throughout the process. Couldn’t fault her.
Shane’s the process itself was slow, which may have been down to the Christmas period.
January 5, 2026
Unprompted review
Satisfied
Katherine Hayes handled our claim and she was great help. She kept us informed about our claims process and ensured things moved quickly and smoothly.
December 28, 2025
Unprompted review
Answered queries promptly
Answered queries promptly. Found interaction helpful
December 30, 2025
Unprompted review
Superb efficiency and professionalism…
Superb efficiency and professionalism in handling customer requests by Kristie Parker.
December 30, 2025
Unprompted review
Re: varma/ John Hughes
Re: mr. John Hughes: gas safe and boiler engineer. He comes on time. Very thorough, friendly and knows what he is doing. Very knowledgeable. I would certainly recommend him as a gas safe engineer.
December 10, 2025
Unprompted review
My experience with kathrine was…
My experience with kathrine was outstanding she resolved my issue in fast timing and kept me updated throughout the process highly recommend kathrine
December 23, 2025
Unprompted review
Reply from Smart Cover
Hi Chelsea,
Thank you for sharing your experience. We’re delighted to hear that Katherine was able to resolve your issue quickly and kept you updated throughout the process. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Katherine.
Kind regards,
The Smart Cover Team
Really easy process & great customer…
Really easy process & great customer service. Katherine was amazing throughout.
December 22, 2025
Unprompted review
Reply from Smart Cover
Hi Sarah,
Thank you for sharing your feedback. We’re thrilled to hear that you found the process easy and that Katherine provided such great support throughout. We’ll be sure to pass on your kind words to her!
Kind regards,
The Smart Cover Team
The whole process ran smoothly
The whole process ran smoothly. Katherine was very helpful and helped me from start to finish.
Very delightful experience.
Thank you so much.
December 19, 2025
Unprompted review
Reply from Smart Cover
Hi Hadiah,
Thank you for sharing your experience. We’re delighted to hear that the process ran smoothly and that Katherine was able to assist you from start to finish. We’ll be sure to pass on your kind words to her!
Kind regards,
The Smart Cover Team
Excellent service
I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next day. David Williams and colleagues have been truly helpful by calling me and ensuring the visits were conducted and follow ups were made. Thank you for your help.
December 22, 2025
Unprompted review
Reply from Smart Cover
Hi Harprit,
Thank you for taking the time to share your experience. We’re pleased to hear that David Williams and the team were able to assist you promptly and ensure the pest control visits were completed smoothly. Your feedback means a lot, and we’ll be sure to pass on your kind words to the team.
Kind regards,
The Smart Cover Team
Easy process
My boiler service was booked for me by Jim Matthew and he told me what to expect and the timescale. There was a slight hiccup when the boiler engineer mussed the first appointment but Jom Matthew sorted it out to my satisfaction.
November 14, 2025
Unprompted review
Reply from Smart Cover
Hi Marilyn,
Thank you for sharing your experience. We’re pleased to hear that Jim Matthew made the booking process clear and explained what to expect and the timescales. We also appreciate your patience with the initial missed appointment, and we’re glad Jim was able to step in and resolve this to your satisfaction.
Your feedback means a lot to us, and we’ll be sure to pass on your kind comments to Jim.
Kind regards,
The Smart Cover Team
Katherine was very cheery and polite…
Katherine was very cheery and polite she must be one of your best operators
Go Katherine 10/10
December 17, 2025
Unprompted review
Reply from Smart Cover
Hi Alistair,
Thank you for the fantastic feedback! We’re delighted to hear that Katherine was so cheery and polite while assisting you. She’ll be thrilled to hear your kind words and the 10/10 rating.
Kind regards,
The Smart Cover Team
Great communication and speedy response
Great communication and speedy response
December 17, 2025
Unprompted review
Reply from Smart Cover
Hi Flora,
Thank you for taking the time to share your feedback. We’re really pleased to hear you experienced great communication and a speedy response. It’s always our aim to keep customers informed and supported throughout.
Kind regards,
The Smart Cover Team
David as Smart Cover was fabulous
David as Smart Cover was fabulous. Farooq who sorted my boiler was a star!
SMCOV769465
December 14, 2025
Unprompted review
Reply from Smart Cover
Hi Richard,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that David provided fabulous support and that Farooq did a great job sorting out your boiler ⭐
We’ll be sure to pass on your kind words to both of them—they’ll be delighted to know their efforts made a difference.
Thank you for choosing Smart Cover.
Kind regards,
The Smart Cover Team
The call was answered within minutes…
The call was answered within minutes and the agent was very helpful and helped me with my claim l
December 13, 2025
Unprompted review
Reply from Smart Cover
Hi Beetson,
Thank you for taking the time to leave your review. We’re pleased to hear that your call was answered quickly and that our agent was able to assist you with your claim in a helpful manner.
We really appreciate your feedback and your support.
Kind regards,
The Smart Cover Team
Good service David was very helpful he’s done a…
David was very helpful he’s done a claim for me
December 12, 2025
Unprompted review
Reply from Smart Cover
Hi Robert,
Thank you for taking the time to leave your feedback. We’re pleased to hear that David was helpful and supported you with your claim. We’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
I found very informative and helpful
I found very informative and helpful
December 11, 2025
Unprompted review
Reply from Smart Cover
Hi Gillian,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the service informative and helpful. Your comments are very much appreciated and will be shared with the team.
Kind regards,
The Smart Cover Team
Great customer services and sales team…
Great customer services and sales team really helped me to get a good price. Appreciate sales team efforts
December 10, 2025
Unprompted review
Reply from Smart Cover
Hi Faheem,
Thank you for your kind feedback. We’re really pleased to hear that our customer services and sales team were able to support you and help secure a good price. Your appreciation means a lot to us, and we’ll be sure to share your comments with the team.
Kind regards,
The Smart Cover Team
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