I had to use my home emergency cover for a pest infestation we had. Although Smartcover were non committal on the turn around time for a visit from the pest control services, they came the very next... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James Peter serviced my boiler. He was friendly, efficient & informed me of what he was doing. He spent a good amount of time servicing which was not like other boiler engineers who do a quick 10 min... See more
Great experience, very quick service from initial contact with smartcover to the engineer’s arrival within two days. The job was sorted in one visit. Thank you Katherine Hayes the claims handler who m... See more
Company replied
The person who dealt with our claim was Katherine Hayes. We made the claim on-line on Sunday afternoon and the whole job was completed by Tuesday afternoon. Katherine dealt with out initial contact... See more
Company replied
Company details
Written by the company
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens. Benefits of using Smart cover 1. Price match promise 2. 24/7 customer support 3. Best Home emergency cover 4. Best Boiler Cover 5. Landlord Home emergency cover 6. Best Appliance cover 7. FCA Registered 8. Nationwide Gas Safe registered Engineers 9. Over 13 years old in the Insurance Business.
Contact info
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, United Kingdom
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer services and sales team…
Great customer services and sales team really helped me to get a good price. Appreciate sales team efforts
December 10, 2025
Unprompted review
Reply from Smart Cover
Hi Faheem,
Thank you for your kind feedback. We’re really pleased to hear that our customer services and sales team were able to support you and help secure a good price. Your appreciation means a lot to us, and we’ll be sure to share your comments with the team.
Kind regards,
The Smart Cover Team
Reply from Smart Cover
Hi G W Paterson,
Thank you for taking the time to share your feedback. We’re pleased to hear that David Williams provided you with good service when you contacted us regarding your home emergency. Your comments will be shared with him and the team.
Kind regards,
The Smart Cover Team
Katherine Hayes was so helpful!
Katherine Hayes was so helpful! I really appreciate your patience while I considered our options. We were so happy to get our replacement machine today having not been able to wash clothes for over 2 weeks. Thank you so much!
December 3, 2025
Unprompted review
Reply from Smart Cover
Hi Kim,
Thank you for your kind feedback. We’re delighted to hear that Katherine Hayes was so helpful and patient while you considered your options. We understand how difficult it can be to manage without a washing machine, so it’s great to know that your replacement has now been delivered and you’re back up and running.
We’ll be sure to pass on your thanks to Katherine.
Kind regards,
The Smart Cover Team
Very professional
Very professional
Knows his job very well polite and considerate. David in the office was understanding and very prompt in trying to resolve the issue. All promises kept.
My grateful thanks to everyone at Smart Cover👍🏿🙏🏿
December 3, 2025
Unprompted review
Reply from Smart Cover
Hello,
Thank you so much for your wonderful feedback. We’re delighted to hear that both our engineer and David from the office were able to support you professionally and promptly. Keeping our promises and ensuring a smooth experience for our customers is something we take great pride in, so it’s truly appreciated to hear this recognised.
Thank you again for taking the time to share your experience — we’re always here if you need anything in the future.
Kind regards,
The Smart Cover Team
Good quick efficient service
Good quick efficient service. They came within a few days and the phone service was good too. Thanks to all including Katherine Hayes
November 26, 2025
Unprompted review
Reply from Smart Cover
Hi Rena,
Thank you for sharing your feedback! We’re really pleased to hear that you received quick and efficient service, both over the phone and during the visit. We’ll make sure Katherine and the rest of the team see your kind words.
Thank you again for taking the time to leave a review — we truly appreciate it.
Kind regards,
The Smart Cover Team
Awful experience
Awful experience, they don't tell you when your boiler service is due (but you've been paying them all year for boiler cover!). You have to keep track yourself. You phone them to say your boiler service is due. They then take many weeks to arrange said service. But they don't keep you updated.
When my engineer appointment was finally arranged the engineer kept changing his arrival time, on the day. I work full-time & the last minute changes were hugely inconvenient. He then turned up 2 hrs earlier than he said after several changes. Turns out it wasn't the engineer himself that turned up but his mate. Also an engineer (so he said) but how am I supposed to know?! I complained to both engineers. The engineer who was supposed to come reacted extremely rude (implying that 2 hrs early is close enough to his ETA). I complained to Smart Cover but they didn't care. They said I'd received the boiler service I'd asked for. Their engineers' rudeness, their sheer lack of communication & the audacity of sending your mates doesn't bother Smart Cover. I shall never ever use them again.
October 9, 2025
Unprompted review
5 stars
Always quickly and efficiently.
The engineers are professional and approachable.
So far only positives outcomes from my end.
Apart from that, it covers a vast range of services.
November 21, 2025
Unprompted review
Reply from Smart Cover
Hi Dilia,
Thank you so much for your wonderful review! We're delighted to hear that you've consistently experienced quick and efficient service and that our engineers have been professional and approachable during their visits.
It’s great to know you’ve had positive outcomes so far and that you’re finding value in the wide range of services covered.
We truly appreciate your feedback and your trust in Smart Cover.
Kind regards,
The Smart Cover Team
I was satisfied with the service I…
I was satisfied with the service I received from David. Many thanks.
November 26, 2025
Unprompted review
Reply from Smart Cover
Hi Brian,
Thank you for your feedback! We're glad to hear that you were satisfied with the service provided by David. We’ll be sure to pass on your thanks to him.
Kind regards,
The Smart Cover Team
Excellent support during my boiler issue
David who attended my call to sort the Boiler issue, was really friendly and knowledgeable about Boilers and knew exactly what needs to be done. Sorted to arrange for an engineer as soon as possible. Also he advised when the annual service need to be done next and when to book it. Very helpful. I will be happy to renew the cover next year again.
November 26, 2025
Unprompted review
Reply from Smart Cover
Hi Jenson,
Thank you for taking the time to share your experience! We’re delighted to hear that David was friendly, knowledgeable, and able to assist with your boiler issue. It’s great to know you found the advice about your annual service helpful, and we look forward to supporting you again when you renew your cover next year.
Kind regards,
The Smart Cover Team
So far not great
Smart cover have so far been difficult to pin down. I took out my policy on 3rd October & requested & paid for a boiler service. I'm still waiting for it. Last week I chased the issue up again for the 3rd time & was asked to find an engineer myself & they would cover the cost up to a certain value. I haven't had success at finding a local engineer though I've made numerous calls. Anyone willing to do the service has a long waiting list. When I rang Smartcover again today to update them & ask them how long it will take them to find an engineer I was given a different number to ring, for a company called Assuranty. When I rang that number Assuranty said they have no connection with Smartcover. So I had to go through Smartcovers automated system & queue again to speak to someone. They told me my order for a boiler service had been put on hold as they were relying on me to find someone. So time consuming & frustrating. David, the last phone operator, was understanding & helpful. He asked me to leave this review.
November 25, 2025
Unprompted review
David was very helpful and organized a…
David was very helpful and organized a drain company to attend the same day to clear the sewage overflow in my garden, great result thanks.
November 18, 2025
Unprompted review
Reply from Smart Cover
Hi Val,
Thank you for sharing your feedback. We’re delighted to hear that David was able to assist quickly and organize same-day support to resolve the sewage overflow. It’s great to know the outcome was satisfactory, and we’ll be sure to pass on your kind words to him.
Kind regards,
The Smart Cover Team
Very good service from Smart Cover…
Very good service from Smart Cover right from start of the electrical breakdown till, everything was sorted
November 17, 2025
Unprompted review
We had an engineer this morning to…
We had an engineer this morning to service our boiler , his name is Zak and what a fantastic person he was . Done his best . I am very happy about his job and must recommend him .
November 18, 2025
Unprompted review
The dishwasher
Dealt with in a very efficient helpful timely way by Katherine
November 18, 2025
Unprompted review
Reply from Smart Cover
Hi Elaine,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Katherine was able to handle your dishwasher claim efficiently and in a timely manner. We’ll be sure to pass on your kind words to her.
Kind regards,
The Smart Cover Team
Thankyou David Williams (Customer…
Thankyou David Williams (Customer Service) for a smooth, stress-free cancellation of my policy.
Usually you get pressured into staying and not cancelling which has put me off ever using a company again.
David was very easy to talk to and understand.
Thankyou !
Julie Bannister
November 17, 2025
Unprompted review
Reply from Smart Cover
Hi Julie,
Thank you for sharing your experience. We’re pleased to hear that David was able to make your policy cancellation smooth and stress-free. We’ll pass on your kind words to him, and we appreciate your feedback.
Kind regards,
The Smart Cover Team
Great service from Katherine
Kathrine seemlessly organised my boiler servicing so that it occurred during a scheduled repair. It saved me a day off work.
November 4, 2025
Unprompted review
Reply from Smart Cover
Hi Roy,
Thank you for sharing your feedback. We’re delighted to hear that Katherine was able to organise your boiler service so efficiently and help save you a day off work. We’ll be sure to pass on your kind words to her.
Kind regards,
The Smart Cover Team
Appliance Support
Katherine was supportive and professional throughout my claim.
September 29, 2025
Unprompted review
Reply from Smart Cover
Hi Jill,
Thank you for your feedback. We’re pleased to hear that Katherine provided supportive and professional assistance throughout your claim. We’ll make sure your kind words are passed on to her.
Kind regards,
The Smart Cover Team
Logged leakage problem on Thursday and…
Logged leakage problem on Thursday and fixed by the following Thursday. Kept informed and engineer did his job. All good
November 6, 2025
Unprompted review
Reply from Smart Cover
Hi John,
Thank you for sharing your experience. We’re glad to hear that your leakage issue was resolved promptly and that you were kept informed throughout the process. We’ll pass your kind words on to the engineer involved.
Kind regards,
The Smart Cover Team
Very helpful KATHERINE HAYES I’m very…
Very helpful KATHERINE HAYES I’m very satisfied the way she delt with my claim
November 8, 2025
Unprompted review
Reply from Smart Cover
Hi Mr. Kaduji,
Thank you so much for your kind feedback! We’re delighted to hear that Katherine was able to support you so efficiently and that you were satisfied with the way your claim was handled.
We truly appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
Reply from Smart Cover
Hi Mandy,
Thank you for your review! We’re really pleased to hear that David Williams provided excellent service. We appreciate you taking the time to share your experience.
Kind regards,
The Smart Cover Team
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