Smart Cover Reviews 

I’ve been paying monthly for a SmartCover service plan that’s supposed to cover my washing machine and tumble dryer. When my washing machine broke down recently, I called to arrange a repair — only to be told that they couldn’t help because the washing machine they have on their system isn’t the one I actually own.

That’s because SmartCover replaced my original machine in 2022 after several failed repair attempts, but they never updated their records. Now, they’ve lost the paperwork and are refusing to honour my cover unless I can somehow “prove” that the replacement was supplied by them — which is absurd, because it was their own contractor who delivered it.

I’ve provided the email confirming that a replacement was approved, yet they continue to deny responsibility. Their customer service team have been rude, repeatedly spoken over me, and treated me like I’m trying to cheat the system, when the fault is entirely theirs.

I’ve paid my premiums faithfully for years, but the moment I need help, I’m stonewalled. I’ve now had to raise a formal complaint and am preparing to escalate to the Financial Ombudsman Service.

If you’re thinking about taking out a plan with SmartCover, don’t — the cover is worthless if they can just lose their records and refuse service.
PLEASE NOTE, I DO NOT EVEN GIVE THEM 1 STAR!!!! It kills me to select the one star option but that is the lowest one available.

I spoke to David Williams and he was very helpful .
Signed a policy today and very happy with the service

David Williams was very helpful. The people i spoke with over previous days were not helpful in fact they were very demanding. Today David was explanatory and helpful. Thankyou..🙂

very helpful

Be very careful if you are a Landlord. If your tenant does not report a problem IMMEDIATELY then Smart Cover will NOT treat it as an emergency and will refuse to sanction the repair.
When I asked for the time frame for emergency reporting they had no answer.
Very unimpressed with this wriggle out.

I have only been with this company since April and have found that the Customer Service Team are really helpful and caring. They answer the phone promptly, deal with any queries quickly and efficiently and follow up constantly to ensure their contractors contact you to book in and carry out any jobs in a timely manner and also to ensure you are happy with the work.
I especially would like to commend David and Steve on the help and due care and attention they have shown me with the 2 claims I have made so far.

Rang to cancel policy, as had some problems with company. Spoke to David Williams, very professional. Cancelled the policy from my renewal date and sent me a confirmation e mail, as requested

Why is it taking so long to book my repair? Someone called me today, asked for my address for “security”, had no idea I had moved and updated my address, then left the call without taking the address or telling me the reason for his call. I reported the breakdown of my tumble drier about 5 day ago now and still no repair booked. AND this isn’t the first time, I’ve claimed in the past and had to wait a ridiculous amount of time on a repair. Heading to Domestic and General who are far quicker and much more professional!

All staff at Smart Cover are friendly and helpful. I would highly recommend them.

A great pity they are slowly closing down. All my Policies have now been overtaken by another company who I find just as great.

Absolutely useless. Have waited over 3 weeks on replacement washing machine. Everything takes too long to process. Paid for delivery & installation of new washing machine & removal of old machine to be told company wouldn’t disconnect my old washing machine and I would have to do it myself. Delivery hasn’t arrived when I was told it would be here. Waste of money and time with this company. If I’d have just gone to currys I would have had a new machine 3 weeks ago. Meanwhile I’m out pocket as I’m having to use a public laundrette at £11 a wash. Absolute shambles. AVOID AT ALL COSTS.

Katherine was amazing a credit to the company and only reason I’m giving 5 is because she was so helpful …. But I was charged for parts that were not fitted and this was confirmed by a second engineer on my recall repair and yet I was still not refunded …. This was not ok!

Problem was handled efficiently and quickly, I was kept informed at each stage of my claim by Katherine Hayes.

The agent that handeled our service call (Katherine Hayes) was attentive and continued to keep us updated as we needed a part to be sourced and then followed up with ensuring we had an engineer appoiintment done and that they attended and that we where satisfied with the work done.
We are very pleased with the service recieved. The tumble dryer is working fine.

The man was very pleasant and polite, also cleaned my boiler , no other person has done this he was very professional.

Katherine at Smart Cover was very professional, explained the process fully and arranged my service easily and efficiently.
Brian the Engineer was also exceptional, very thorough and professional.

Very good - Catherine Hayes very helpful - excellent boiler service

As soon as I contact Smart Cover to repair my Washing Machine, I have been contacted by one of their Customer Service Katherine Hayes she handled my claim and updated me with the engineers visiting time and the replacement of my washing machine as it cannot be Repaired. I recommend Smart Sure Cover for their speed communication and decision.

Katherine Hayes organised our boiler service all was good with that.
All other interaction with the company was not as good so won't be renewing contract

Claimed for our washing machine which had broke down. The operator said they would get back to us with a repair engineer within 24 to 48H. Have had to phone them twice with limited success to be told that the claim was being considered by the underwriters. Meanwhile we have no washing machine - its this type of emergency that this type of insurance is meant to minimize. The staff I have spoken to have been useless. This is the first ever claim on our policy which covers all the white goods in our kitchen and I am less than impressed with the response and service. Needless to say I can't recommend this company and I won't be renewing my policy

I am very pleased with the quike response from the time my concern was received by Kevin Jones,arrranged by Jim Matthews and attended by gas engineer Sam.The response, attendance and service is second best to none.