Smartalbums Reviews 

191
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Hi i am photographer for Marlies Dekker Fotografie. As wedding photographer in the Netherlands making stunning slideshows for my couples are an easy way to deliver the first preview. The support is q... See more

Company replied

Rated 5 out of 5 stars

There is no way I could ever go back to designing albums from scratch in Adobe InDesign! SmartAlbums has made my life SO much easier by saving me hours upon hours of precious time. Designing the album... See more

Company replied

Rated 5 out of 5 stars

Since using Pixellu my turnover and profit margins have increased dramatically. being able to design multiple unique albums for my clients in such a short space of time means lots of up spell album... See more

Rated 5 out of 5 stars

I use Smart Slides for every single wedding and elopement I photograph. The ability to add music to these beautiful photos bring the whole event to life. My clients love the feelings of being able... See more

Company details

  1. Software Company

Written by the company

SmartAlbums is album design software for professional photographers. Known for years as Pixellu, we have been building tools for wedding, portrait, and family photographers since 2010. SmartAlbums turns a folder of images into a finished, print-ready album design in minutes using intelligent layout technology and thousands of handcrafted templates. Drop your photos in, make cuts in the timeline, and watch the spreads build themselves, then customize layouts, colors, fonts, text, and backgrounds however you like. Every major print lab's specifications are built into SmartAlbums, so bleeds, margins, and safe zones are handled automatically, and built-in safety checks catch problems before files reach the lab. Our proofing feature lets you easily publish a draft, collect client feedback, and make revisions. Alongside SmartAlbums, we make SmartGalleries for delivering and proofing client photos online, and SmartSlides for creating cinematic photo slideshows set to music. The three work together: client favorites flow from a gallery straight into an album design, and slideshows embed directly into the gallery your client is already viewing. Photographers in more than 100 countries use SmartAlbums, SmartGalleries, and SmartSlides, supported by a distributed team spanning four continents. Both Mac and Windows are supported, with a free 14-day trial and no credit card required. Learn more here: https://www.smartalbums.com/


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4.6

Excellent

TrustScore 4.5 out of 5

191 reviews

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4.6

All reviews

(191)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a lovely application to create…

This is a lovely application to create albums. Moreover the customer support is truly top class!

September 21, 2023
Unprompted review
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Reply from Smartalbums

Vidhya, thank you for the support and for sharing your feedback!

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Rated 1 out of 5 stars

Paid for the software back in 2016 but…

Paid for the software back in 2016 but they now decided not to update the version anymore for people who have bought the software only if you subscribe!

How ridiculous to not offer or find a way to just update the original software and not make old customers have to subscribe to still use it when they bought the software for life.

I don't see how these companies think it's sustainable for freelancers to be able to pay for every software and thing they use on a monthly basis and still have money left to pay the bills. Wasn't happy with customer service as they did not have a solution for this and definitely won't be subscribing for the price that they are asking.

July 24, 2023
Unprompted review
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Reply from Smartalbums

Hello Raluca! The software purchase from 2016 would be for SmartAlbums 2, which was released in 2015 and has been officially retired since late 2019. This software version is much older and was built with outdated coding frameworks that are no longer up-to-date with modern standards. Due to this reason, we could no longer support SmartAlbums 2 because we needed to create a completely new application to include modern tools to help create a better SmartAlbums experience for our community. Making SmartAlbums an annual subscription helped us grow SmartAlbums and allowed us to build more tools to better the album creation workflow. We’re very happy with the support we’ve received from our community to help us accomplish that as well.

We’ve offered various discounts over the past few years reserved only for SmartAlbums 2 customers to help transfer everyone to the newest version of SmartAlbums so they can access all of the latest tools we’ve created at a discounted rate. Although, this upgrade is optional and not required as SmartAlbums 2 purchases are still valid and will remain accessible forever. However, since SmartAlbums 2 is no longer supported by our engineers, we can not promise that this version of the software will continue to function optimally with newer machines or operating system versions.

We hope this helps clarify! If you have any other questions, don't hesitate to contact us via email at support@pixellu.com, we're always happy to help!

Rated 1 out of 5 stars

one star for administrative management, 5 for the software

one star for administrative management, 5 for the software!
I have an account and I use smartalbum, after the first year of use I discover that it is self-renewing like a normal subscription, but my credit card used for the purchase has expired in the meantime and they block me, so far nothing strange... I ask for information and I find that there is no button to cancel the subscription... all very strange but never mind, if you don't pay, they block you and my account remains suspended for non-payment... I renew the card, and go back to the account, pay, the invoice is paid, but my account is blocked, the message reads: contact us and we will reactivate you, I contact them and I'm still waiting... I've been down for a month, I need it to finish a project... could I give more than one star?the answer is we can't renew your account because it was cancelled, you have to make a new subscription, but you can't do it since I paid and it's about sending a simple code to my email?my account is functional but it doesn't work, the invoice is issued but you pay it and it's worth nothing, you have to re-subscribe who knows only where and why..

May 7, 2023
Unprompted review
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Reply from Smartalbums

Hello Alessio! To help with these cases, we have a system of email reminders that are automatically sent when a subscription payment is not completed due to expired credit or debit cards. Additionally, another email reminder is sent 7 days before the renewal payment is processed, just in case you would like to opt out of renewing your Pixellu subscription for another year or if you’d like to adjust billing information before the payment is processed. Also, cancellation is always available within your Pixellu account and can be selected anytime, as mentioned in our support article here: https://bit.ly/45Skm4d

For billing issues, there is a two-week period where we send four reminders to update the billing information on file before the subscription is automatically canceled due to payment failure. If the billing information is not updated, the subscription will be canceled, and a new plan would need to be purchased. While payment was completed for the failed invoice, this is refunded within 10 business days, as once a subscription has been canceled, a new one would need to be purchased from our website here: https://bit.ly/44G0SOP

We hope this helps clarify the situation, if you have any other questions or need additional assistance, don’t hesitate to reach out to us at support@pixellu.com.

Rated 2 out of 5 stars

Smart Gallery

Smart Gallery
Okay if you clients mostly dowload and view pictures from laptop or computer Pixellu is the best!
But if you clients use mobile soo this is a pain. Pixellu is not phone friendly. I use Pixellu gallery less than a month and already have complaints from my clients because they cannot even load pages with photos 😭 Support just answer me ' I' am afraid that Pixellu Galleries doesn't support mobile phones at this time"
Soooo... For now I have to think how I should share my galleries with clients who don't use laptop and want to download pictures on their phones

June 24, 2022
Unprompted review
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Reply from Smartalbums

Hello Kate! We just wanted to clarify here that while gallery management is not available on a mobile phone, your clients should definitely be able to view and download images from a mobile device.

Additionally, it looks like we replied to your email message about the mentioned issue with clients unable to view their galleries with a phone, but we did not get a reply back. We would be more than happy to investigate this issue, so could you please email us at support@pixellu.com with the gallery links that have this issue so we can take a closer look?

Hope to hear from you soon!

Rated 5 out of 5 stars

User-friendly and saves TONS of time!

There is no way I could ever go back to designing albums from scratch in Adobe InDesign! SmartAlbums has made my life SO much easier by saving me hours upon hours of precious time. Designing the album alone takes only about 15-20 minutes, but I especially like the Cloud Proofing feature because its user-friendly features makes client revisions super simple. I love SmartAlbums!

March 5, 2021
Unprompted review
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Reply from Smartalbums

Eileen, thanks so much, we're happy to hear that you enjoy using SmartAlbums and Cloud Proofing! Our goal is to help you save time so you can focus more on doing the things that you love and help you succeed with your photography business.

If you ever need any assistance, don't hesitate to contact us at support@pixellu.com.

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Rated 5 out of 5 stars

I've tested a LOT of album building…

I've tested a LOT of album building software and Smart Albums by Pixellu is simply the best. So straightforward and easy with lots of ability to create it exactly as you wish. I can design an album in just ten minutes!!!! It's incredible! The entire suite of software is really just a great tool in a professional photographers toolbox.

October 12, 2019
Unprompted review
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Reply from Smartalbums

Hi Nicole, we're so glad to hear that we've been able to help improve your workflow!

Rated 5 out of 5 stars

Absolutely couldn't live without this…

Absolutely couldn't live without this product as apart of my workflow!

September 20, 2019
Unprompted review
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Reply from Smartalbums

We are so happy to hear that Joseph! Thank you for the support and the kind words, let us know if you need any assistance as we are more than happy to help.

Rated 5 out of 5 stars

Couldn’t live without it!

I honestly don’t know what I would do without these tools. I would be completely lost. Before I discovered SmartSlides and SmartAlbums, I wasted so much time and energy trying to do those tasks (album design and creating slideshows) manually. Now I can get them done in under an hour each. It’s amazing.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Don't waste your time

If you love efficiency, ease of use and stuff that gives you HUGE ROI in your business, don't waste any more time looking for a way to design albums. Easily one of the best investments that is a cornerstone of how we run a 6 figure studio!

July 24, 2019
Unprompted review
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Rated 5 out of 5 stars

Couldn't live without!

I use Smart Albums for designing all my albums, and it's such a brilliant piece of software and saves so much time. Before being a professional photographer I was a magazine designer, so I have very high standards when it comes to layouts, and Smart Albums delivers on both style and convenience. Couldn't live without it now!

July 15, 2019
Unprompted review
Rated 5 out of 5 stars

I use Smart Slides for every WEDDING

I use Smart Slides for every single wedding and elopement I photograph. The ability to add music to these beautiful photos bring the whole event to life. My clients love the feelings of being able to re-live their special day in a whole different way.

I also want to give a big shoutout to the team behind these amazing products from Pixellu. Either email or facebook group, there's always someone there to answer everything I asked. Thank you so much

Whether you're a wedding photographer or newborn photographer, I 100% recommend you looking into Smartslides :)

July 7, 2019
Unprompted review
Rated 5 out of 5 stars

Phenomenal software!

I own both SmartAlbums and SmartSlides and they have transformed how I deliver images to my clients - they are sleek, beautiful, super user friendly (both back end for me, and client facing end) and just work like a dream. I also have received amazing support any time I've reached out to the team. Such a class act, and an amazing investment to make in my small studio.

July 3, 2019
Unprompted review
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Rated 5 out of 5 stars

An integral part of my business!

Pixellu is an integral part of my business! Both SmartSlides and SmartAlbums make my workflow seamless and improve the client experience significantly! If I could, I would give more than 5 stars!

July 1, 2019
Unprompted review
Rated 5 out of 5 stars

This guys are doing a great job

This guys are doing a great job.
I was using another ways, and since I found them they made my life easier.
Their system is intuitive, easy to use, and above all beautiful.
My Slideshows look much more better now. And making Album is finally fun.

July 1, 2019
Unprompted review
Rated 5 out of 5 stars

I love this company!

I love this company! Each product they've offered to the market has clearly been well thought out from a user perspective. In addition (and this is a huge value add) their custom service has excelled. I fully recommend using Pixellu.

June 28, 2019
Unprompted review
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Rated 5 out of 5 stars

I love using Pixellu for both…

Awesome Products and company! I love using Pixellu for both slideshows and album designs. Both are easy to use and have helped streamline our processes. Album designs that could easily take a day are up and running in seconds and super easy to adjust. Great customer service and hands-on support.

June 28, 2019
Unprompted review
Rated 4 out of 5 stars

Simple to use software and that…

Simple to use software and that produces very compelling photo slideshows! If there was a "copy photos" feature to use the same photos or mix and match without having to reload images every time, this would be a 5 star app. Lovely improvements from the launch to now. Highly recommend.

June 28, 2019
Unprompted review

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