Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was thrilled with the outstanding service provided by SmartCover (Alvin Mathew) Thank you very much.
Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... See more
Company replied
So the latest smart cover masks are more comfortable and fit better. We have found the original ones with the white linening not to fit properly on faces and they slip down on peoples faces to easily... See more
Company replied
Company details
About SmartCover
Written by the company
About Smartcover
Great solutions to everyday problems.
Sleep, travel, study, productivity, and health.
We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.
Contact info
Delivery fast, mask too loose, refund recieved
Delivery was very fast, this helps a few stars. The mask unfortunately is too loose above the nose, even with the metal inside to fold around the nose. It often slips below due to the tight fit under the chin. For me, this is not usable / unsafe.
EDIT 2022-01-07: Smart ober reached out to me to get more knowledge about the failure and also to refund part of my costs, which is very generous and really appreciated! This is customer service and leads to a very nice experience, thank you very much!
January 6, 2022
Unprompted review
Reply from SmartCover
Hi MR, we would like to apologize for the negative experience you’ve had in purchasing the product. We’d like to learn more about your specific situation and make things right. Our support team has reached out to you via email. We look forward to speaking with you and working towards earning back your trust.
Advertisement
Perfect Product
Great product,speedily delivered. Comfortable, hard wearing and great value for money. Breathable without dampness.
December 31, 2021
Unprompted review
Reply from SmartCover
Hi Dr.O, thank you for your review of our SmartCover! We're so glad to hear that it's meeting all of your needs and more--we are proud to be able to offer a product that provides great value for money while also being comfortable, breathable and durable. Looking forward on hearing from you again soon!
On time again
I have used Smart Cover several times to supply FFP2
face masks. Each time the quantity I ordered was delivered without excessive packaging on the expected date. You can't ask for better than that.
December 29, 2021
Unprompted review
Reply from SmartCover
Hi Kieran, we are so glad that the service and product youve received is up to what we stand for indeed. :) and we really appreciate you taking the time out to share this experience with us. We are are always looking forward to doing business with you again in the future!
Always an easy time shopping with your…
Always an easy time shopping with your company. Upgrading my masks as I’m still using the first masks that were created. Great product. Would recommend.
December 28, 2021
Unprompted review
Reply from SmartCover
Hello Emma, we're really glad to hear that you are pleased with your past and recent orders. Feedbacks like this really warms our hearts and inspires us to strive for more. :) We thank you for the time in sharing your experience here. It was a pleasure in doing business with you. :)
Top quality products and outstanding service!
Well designed and carefully manufactured the washable FFP2 masks provide reassuring effectiveness for the user and those around them. This was a repeat order that took longer to arrive than was expected. The customer care team provided regular updates even checking tracking once product was shipped. Excellent service! Thank you 😊 Peter
December 27, 2021
Unprompted review
Reply from SmartCover
Hi Peter, we are so glad that the service and product youve received is up to what we stand for indeed. :) and we really appreciate you taking the time out to share this experience with us. We are are always looking forward to doing business with you again in the future!
Advertisement
Peace of mind
The shipment was delayed – took 3 weeks. That's the only downside. Once here, the feel of the masks are great, light, easy to adjust to fit perfectly, extremely breathable. Gives you a real sense of peace of mind (body & soul) in these times. And after a good wash & rinse, the same is still true. Recommend them highly.
December 27, 2021
Unprompted review
Reply from SmartCover
Hi James, apologies for the delay due to the high volume or orders. We're glad that you still found the masks very suitable. We thank you for your patience and for your support! We are are always looking forward to doing business with you again in the future!
Thank goodness I took these skiing for…
Thank goodness I took these skiing for the family as Italy has made ffp2 a requirement on all closed lifts. The product works well with all the ski gear one wears
December 25, 2021
Unprompted review
Reply from SmartCover
Hi Henry, thank you so much for your feedback. We're glad that the masks have fitted well with the ski gear!We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to doing business with you again in the future!
Simple easy to use web site
Simple easy to use web site. I was re-ordering FFP2 masks which I think are good quality and I like the idea of them meeting that standard.
December 25, 2021
Unprompted review
Reply from SmartCover
Hi Brian, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to doing business with you again in the future!
We bought Smart Covers rated masks and…
We bought Smart Covers rated masks and two other water-resistant ones. They were lost in transit and when I contacted the Smart Cover company they were really helpful in sending out a new order. The staff were always pleasant and clearly communicative.
When the covers arrived we were so impressed with the quality and the fit to our faces. Both my partner and I are overweight and we found these still fit us without any gaps or moving from our nose or chin.
December 22, 2021
Unprompted review
Reply from SmartCover
Hi Andrea, we are so glad that the service and product youve received is up to what we stand for indeed. :) and we really appreciate you taking the time out to share this experience with us. We are are always looking forward to doing business with you again in the future!
Advertisement
Best masks ffp2
Got som ffp2 masks excellent product Unbelievable value to stay safe with safest masks you can buy
December 22, 2021
Unprompted review
Reply from SmartCover
Hi Brian, we are so happy to hear that you have found the FFP2 mask very suitable. We can’t thank you enough for your kind words about our product. Your review means a lot to us and lets us know we’re on the right track! We are so blessed to have a loyal customer like you! :)
Comfortable masks
Comfortable masks. Fit well. Re-ordering for family.
December 22, 2021
Unprompted review
Reply from SmartCover
Hello KW, we're really glad to hear that you are pleased with your orders. Feedbacks like this really warms our hearts and inspires us to strive for more. :) We thank you for the time in sharing your experience here. It was a pleasure in doing business with you. :)
I love my masks and your customer…
I love my masks and your customer services and delivery is always prompt. An issue is I’m a spectacle wearer but if I get the mask up high enough and close the metal bridge and then put the bridge of my spectacles in the right place below the mask I don’t get steam up. Just wiggle things around like I did and you’ll make it work or make it better. I’ve discovered that solves my issue of steaming up. Hope that helps your customers.
December 19, 2021
Unprompted review
Reply from SmartCover
Thank you for taking the time to leave a review, Eden. I am pleased to hear that our customer service and delivery standards have been met!
Thank you again for your support and hope that we can continue doing business in the future!
Perfect fit and confidence inspiring…
Perfect fit and confidence inspiring design and manufacture standard.
December 19, 2021
Unprompted review
Reply from SmartCover
Hi Tm, thank you for this awesome review. Looking forward on hearing from you again soon!
Advertisement
Comfortable masks
The masks are easily adjustable and comfortable to wear. They are lightweight and the material feels comfortable against the skin. There was some delay in delivery but I was very impressed by how the company handled my enquiry. Amber was extremely helpful and friendly.
December 19, 2021
Unprompted review
Reply from SmartCover
Thank you Mrs. Greenwood for your feedback and review of our masks! We're so glad to hear that they are comfortable and lightweight, as well as easy to adjust. We appreciate the time you took to share this with us--we will make sure Amber is recognized for her excellent customer service!
SmartCover masks are brilliant
I placed an order with SmartCover which was duly sent to me, however, Hermes lost my parcel with everything included in it. I contacted both Hermes and SmartCover and told them I had not received the parcel. Hermes took a week to get back to me to tell me that the parcel had not been delivered as they were unable to find it.
SmartCover then sent me a replacement but had run out of masks so I only received one. They advised me that I would be sent the remaining four as soon as they were back in stock and true to their word these were received last Thursday in time for Christmas.
December 19, 2021
Unprompted review
Reply from SmartCover
Thank you so much for your review Dave! I'm sorry to hear about the inconvenience with Hermes and happy to see that we were able to help get you sorted out.
I'll be sure to pass on your feedback - it's great hearing from our customers and we're always looking for ways we can improve.
I expect to be informed if the supply…
I expect to be informed if the supply chain is not working properly and delays are expected. After my request email came the explanation. The Customer Service is very friendly but they should more act proactive :-).
Everybody can understand that within these days delivery problems can exist.
December 19, 2021
Unprompted review
Reply from SmartCover
Thank you for your review, Ararad. I'm sorry to hear that the delivery of your SmartCover was delayed. Rest assure that we will use this feedback to further improve our services. Stay safe and healthy!
Excellent masks and good communications…
Excellent masks and good communications / have user them multiple times and will continue to do so 👍
December 19, 2021
Unprompted review
Reply from SmartCover
Thank you for your feedback T. Alger! I'm happy to hear that you're pleased with the service and product from SmartCover. Looking forward on hearing from you soon!
Advertisement
Excellent customer service
Excellent customer service, my was delayed due to supply issues. But I received superb assistance from the customer service team and have now received my masks and am delighted with them. Very comfortable to wear. Thank you to Angelo and al, I have dealt with.
December 19, 2021
Unprompted review
Reply from SmartCover
Thank you for your review, June. I'm sorry to hear that the supply issues delayed the delivery of your order and am glad we were able to help with that! We're happy you like the masks and appreciate our customer service team's assistance during this process.:)
The ffp2 mask is comfortable and fits…
The ffp2 mask is comfortable and fits well offers better self protection as well as others. There was a short delay in receiving them but customer service was responsive
December 18, 2021
Unprompted review
Reply from SmartCover
Thank you for your review Suzannah, we're glad the mask is fitting well and that you're happy with our customer service.
We apologize for any inconvenience in receiving your order--we'll pass on your feedback to our fulfillment team so they can improve their process.
Very light and breathable FFP2 mask
Very light and breathable FFP2 mask - so breathable I checked with the company that I had the right one!
Rapid and reassuring response from company, will buy more!
December 18, 2021
Unprompted review
Reply from SmartCover
Thank you for the 5 star review, Shirley! I'm so glad to hear that our product met your expectations and we were able to answer your question. Hoping to hear from you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.