SmartCustomer Reviews 305

After alot of effort reviewing ,Sitejabber seems to appreciate me more .

VVA USELESS ! I have trying since November of 2022 to get a REPLACEMENT LIFETIME MEMBERSHIP CARD. I HAVE CALLED, TEXTED, LEFT VOICE MAILS, CALLED AGAIN AND AGAIN. IT'S STILL APRIL 11TH OF 2023. STILL NO MEMBERSHIP CARD.

Total scam they leave bad reviews to businesses so they can get paid to remove it.

Tried to leave a review on SiteJabber... I have a login there and have filed reviews in the past, but all the links on their page related to login functionality were dead.

Expected to write my review, and then log in in the process of filing it. Then I tried logging in before starting to write up my review. But in each case the site was effectively inaccessible to me. Had a proof of purchase photo and everything.

Seems like SiteJabber is not interested in community reviews any more. I won't waste my time with them in future.

They will not and do not appreciate 100% open honest real website/business reviews.They didn't even suspend or close my account they just made it so I cant click on anything on their website(I checked on three different browsers)except customer support.I contacted them and told them what is going on with their website and they responded with "oh we can't duplicate the problem" and then never responded or replyed to me again but yet the keep sending me automated emails about other things.Responding by asking me to contact them is simply unprofessional since I have already contacted them and they didn't respond,they didn't care to "look deeper" because if they wanted to find out if something were wrong with their website(which there is) they would have done it when I contacted them.I DID previously contact them with all the details several times.Their response to my review is just insulting and proves my point.Also another reviewer has reported the same thing is happening to them so this backs up what I am saying as truth.What is also true is I have never been contacted by site jabber after leaving a positive review and asked by them to change it to a negative review.All my reviews I have left are of my own accord/volition.

Our customers have been leaving positive reviews on SiteJabber but SiteJabber refuses to publish positive reviews unless we pay for their service. This company is a complete scam and claim to be the good guys but truthfully they are what’s wrong with review business in general.

As others have said they post negative reviews and not positive reviews. This is clearly to "encourage" you to pay for the premium membership to address this. We have many customers that have told us they have initiated a positive review and have a confirmation email yet the review never posts. We have reached out to Sitejabber about this and get a canned response that is a cut and paste. Ironic that there is a scam site about being scammed.

With my below statement, Sitejabber promptly came up with the solution and I am so glad to change the decision. Thank you Sitejabber for your help.

[Old Statement] Its a site where no one responds back and they write your company negative reviews so you can create an account on their site.
No one replies back, review sites must validate the reviews before they post but this site is a real spammer.

I wrote a negative review on about a dating website. I'm not sure it got saved due to me being too quick fingered. I tried to sign back into site jabber and forgot my password. I requested an email three times to reset my password. I'm still waiting for their email. I'd say they are a scam and could be tied to shady scam sites to protect them. The reason I say that, is the company I wrote the truthful negative review on, contacted me wanting me to agree to not say anything negative about them. Only then would they take my profile off line. Looks like info sharing to me. Sitejabber will take money however it comes.

They allow fake spam reviews to be published on your company profile. 1 star obviously FAKE reviews that they say they need 5-10 business days to take down. Looks like they have zero human moderation over there. Crypto spam reviews are being published on legitimate business profiles and they will not take it down in any expedient manner. Pitched me their paid services when I requested that obvious spam reviews be removed.

EDIT: Responding to their comment, no, not every review platform is dealing with this. Some review platforms employ human moderators to verify the identity of every reviewer before publishing. There is no reason a review company should not be moderating every review using a human moderator.

SCAM. Auto renews, even with written cancelation from prior YEAR. Will not respond to repeated inquiries. AVOID THIS COMPANY.

Nice experience.strong site with good vision to enable viewers know how reliable a site can be

nice services just need to improve the rate you publish your reviews

They are good and reliable to build your trust on other site.thanks to team sitejabber

Sitejabber give more insights about other sites which show if it reliable or not

I left a review about a Bosisto's product. It was a lenghty one about the ingredients on their nasal spray which was not published on Sitejabber. They deleted it with no explanation. This leads me to believe that they are not a true representation of uncontrolled customer reviews. - response to reply by Sitejabber - it's been months and still not there 🤔

Numerous people on Sitejabber.com--allegedly a job search evaluation site--gave bad reviews on a supposed job search site called "LENSA". What immediately made me suspicious of both Sitejabbera and Lensa is that Lensa answered a lot of the complainants by writing that "Lensa reached out to the complainant on Sitejabber's Job Resolution site bit got no answer".

What?! Why would the rater of a job search website have a "job resolution site? They would have no information qualifications or manpower to do this.

Sounds as if Lensa owns Sitejabber or something else shady is going on. I'd run like hell from both!

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