Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mikey was very helpful and…
Mikey was very helpful and knowledgeable. The whole experience was quick and pain free.
March 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Mikey. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very polite and helpful on the phone.
Very polite and helpful on the phone.
March 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Five Stars
Very good experience with Smartest Energy. Spoke to Kayla who was excellent.
March 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Kayla. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Rang up about a bill
Rang up about a bill. Had it explained very clearly with the additional information sent across. Took very little time to sort out .
March 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Bonghani was very helpful but sadly…
Bonghani was very helpful but sadly Smartest Energy are taking my money unethically. He is trying sincerely to help. I made him aware how poor customer service is
March 12, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
£1,203 Taken From My Business Account Without Warning – Complaint Still Unresolved
Title: £1,203 Taken From My Business Account Without Warning – Complaint Still Unresolved
I am extremely disappointed with the way SmartestEnergy has handled my business electricity account.
We moved into a business premises and I informed the supplier that the account needed to be set up under my company name. Despite several attempts from my side to arrange this properly, the account setup was not handled correctly.
In January and February 2026, the company deducted multiple payments from my business bank account without any prior notice or agreed payment plan:
• £321.77 on 28 January 2026
• £321.77 on 29 January 2026
• £321.77 on 30 January 2026
• £237.78 on 02 February 2026
Total withdrawn: £1,203.09
These consecutive withdrawals pushed my business account into an overdraft and caused bank charges and serious disruption to my business cash flow.
I raised a formal complaint with SmartestEnergy (Case Ref: AIS7529066), requesting an urgent refund and investigation. Unfortunately, the issue remains unresolved and communication has been very poor.
To make matters worse, during a recent phone call with customer service, the representative I spoke to was extremely rude and dismissive, which was completely unacceptable.
As a small business owner, having over £1,200 taken unexpectedly from my account has caused unnecessary financial stress and operational disruption.
I hope SmartestEnergy will take this review seriously, resolve this complaint urgently, and improve their billing and customer service processes so other businesses do not experience the same situation.
January 30, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The agent was patient
The agent was patient, knowledgable and efficient
March 12, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Easy activation
Jamie Lee took all of the hard work out of registering a smartweb account by doing everything so all I needed to do was click activate and it was done.
She was one of the most helpful (and cheerful) people I have dealt with, very glad to have switched supplier after this.
March 12, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very Happy with Smartest Energy
We have used Smartest Energy for approximately one year now and we are very happy with them. Their bills are clear and straightforward and have had great customer service on the rare occasion we have had to contact them.
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Lille was super helpful setting up my…
Lille was super helpful setting up my online portal. Great customer service
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Lille. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very helpful and solved my issue.
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
My Query was sorted with minimum of hassle and fuss
My Query was sorted with minimum of fuss and quickly
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Another useless utility company
Update 31 March - nothing! still not heard back from anyone at Smartenergy. Ollie customer service, nothing. Now consulting solicitors to enforce my contract
Update
Smartest energy requested my contact details which I provided, I have still heard nothing. I have emailed again and received no response. I emailed the agent Ollie, customer services and the CEO Robert Groves. Still no reply.
I signed a contract with Smartest energy on 18 February 2026. There was a changeover date of 25 February. I wanted to get the energy meter readings over and contacted the company by email. I had no reply so I contacted by phone Ollie who I set the contract up with. He said he would get the account number over within a couple of days. It had now been a week and again I have heard nothing. I received an energy bill from my previous supplier this morning so no change over has happened. I emailed again this morning and have had not reply
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Good Customer Services experience
The Customer Services contact Jamie was very helpful in answering several questions I had about 5 different accounts; 3 recently extended plus 2 others switched from another provider. All my questions were resolved.
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a very helpful service from our advisor Jamie. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Called up and had Amar dealing with my…
Called up and had Amar dealing with my situation. Excellent customer service.. explained everything in detail and helped us pick the best tariff.. def would recommend esp if all staff are like amar. Thanks!
March 11, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received excellent service from our advisor Amar. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Problem with Customer Service
Not very impressed with Customer services so far but finally after 2 weeks of trying to sort out a problem about being overcharged VAT, I spoke to Sharnah who actually moved it forward to the right department. Fingers crossed, this will now to rectified and a refund will be received.
March 10, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. We're pleased that you received a professional service from our advisor Sharnah. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Extremely difficult to close the account when moving out premises
EDIT: Can’t reply to their response. My account is for company Sailor Tattoo Ltd.
I’ve closed my business due to health issues and did the moving out of the premises procedure through their online portal on 10th December 2025.
They continued to charge me by direct debit, so I called them. Been informed to email their accounts closure team, which I did in february 2026 as I was severely ill and assumed it was all sorted with everything related to my business so only opened my bank account in February 2026 when recovered from my illness.
They asked for a copy of the lease, landlord details and photo of the meter. Ive sent those.
Then they asked for a full copy of the lease as Ive sent first and last page only, which Ive sent it again.
They make the closure of account extremely difficult and continues to charge my bank account for consumption I did not use, when filled the portal none of this was requested and they are not responding about refunding the charges made into my account since 10th of december 2025.
Not an energy provider I would use again and do not recommend their services due to the way they deal with their customers when they close or move out of a premises.
With other companies such as water company or other electricity companies I’ve used in the past everything worked through the portal and never had this type of issues with waterplus, ruby energy, scottish power or any other provider so I didn’t expect to have to go through this.
Smartestenergy seems to prefer to get some extra money from one customer instead of providing quality service so the customer return.
December 10, 2025
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
The absolute most useless company on…
The absolute most useless company on Earth. Terrible customer services, can barely understand their phone operators who can just about form a sentence in English. Takes them forever to pick up the phone and even longer to resolve any issues you have. Don’t use them ever!
March 10, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Three months and they have not looked at or resolved my complaint
No reply, No resolution, just threats to add charges to already over inflated bills ,
I am being threatened with over due fees by email, I cannot log in to see my account or pay my bill I have been trying for weeks been trying for weeks , Smartest have removed the linked account, this seems to be a recurring problem. Yet again, I have waited hours on the phone and written but no reply no resolution only monthly fines of £122.87...this is crippling ands smartest just wont sort it out .. Ps my other account is in credit will they give me a refund ? No just keep telling me I owe more money this is so stressful I have wasted so much time trying to get this resolved with no answer and no help.
March 9, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
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