Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ridiculous deducted £8k from charity…
Ridiculous deducted £8k from charity account on wrong reads correct reads has been sent and its been a week now they are sitting instead of priortizing that the guys sitting in SOUTH AFRICA is helpless too my case ref is AIS7654545
March 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Smooth, Transparent & Competitive Energy Deal
Had a great experience working with Mikey at SmartestEnergy Business.
He was clear, responsive, and took the time to explain everything properly without any pressure. The whole process was smooth from start to finish, and he made sure all my questions around pricing, contract terms, and setup were answered clearly.
We managed to secure a very competitive rate, and I felt confident throughout that everything was transparent and handled professionally.
Would definitely recommend Mikey to anyone looking to sort out their business energy.
Thanks again 👍
March 19, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Mikey. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Pleasant experience
The Lady I spoke to was very pleasant to speak to, informative, helpful and polite.
She resolved my query.
March 18, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Alan's the man
Well I have had a awful time with Smartest Energy. On the 18/2/26 I was retiring from my business. I inform the company with all the information they needed for my termination. Still they couldn't sort it out. I spoke to various people at different time's. My story was the same theirs was different everytime I spoke to someone. Some were saying I hadn't canceled some said I had. Today 18/3/26 I spoke to a chap called Alan (although I waited 40 mins to get through). He was miraculous within 2 mins he had it all sorted then emailed my final invoice in the next minute. I'll tell you something SmartestEnergy you need more Alan's. FANTASTIC service from him. Only him. The rest was diabolical.
March 18, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're sorry to learn of your mixed experience but pleased that you received a professional service from our advisor Alan. Your feedback has been passed onto the team. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sandra was very helpful
March 18, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
great service
great service, cheap prices.
Carolina was very helpful, thank you!
March 18, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Carolina. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Berilliant customer services as always…
Berilliant customer services as always ...
March 17, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
setting up online account
Contact was'nt the easiest to understand, would prefer to speak to someone who's first language is English.
got through what was necessary but could have been easier
March 17, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a review of SmartestEnergy Business and rating our service as good.
Best Regards
The SmartestEnergy Business Team
problem with meter & estimated invoice
smartest energy bad customer service,
we always give meter readings, but in Early March 2026 when trying to get a reading from the meter it looked diffrent so we reported this to smartest energy we could not read the meter so our bill was estimated at
£1002.21 the estimate bill was far to high, cant understand why it was so high , when actual meter reads - Oct Inv £369.92, Nov £109.88, Dec £253.46, Jan £136.13
average over 4 months = £217.35
so why have we been charged £1002.21
waiting for smartest energy to get back to us about the meter and the estimate invoice.
can't afford the Estimate invoices so need someone to
look at the meter urgently so we can continue to give accurate meter readings, we would appreciate your
urgent response Smartest Energy.
STILL WAITING FOR SOME RESPONSE FROM
SMARTEST ENERGY 23/3/26
Request for sombody to come and look at meter
struggling to get reading from meter
March 17, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
As a new customer to Smartest Energy
As a new customer to Smartest Energy, Mikey made the whole experience very easy to understand and overall ran so smooth. Got me the best rates and got the contract ready for me in less than 10 minutes ! I highly recommend to anyone considering different energy companies and specifically ask for Mikey to help you!
March 17, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Mikey. Your feedback has been passed on to them. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Renewables and quick response
Mikey responded quickly to requests to add a new premises and with the renewable rates we were very happy
March 17, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a efficient service from our advisor Mikey. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
First Customer queries
My queries were explained in a simple manner and I am grateful that the advice I received solved the issues that I had.
March 17, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Easy sign-up and good prices
Laurence was quick, efficient and the electricity came at a very good price!
March 16, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Would not recommend
Would not recommend this company they take money from your account when they feel like it ,sometimes more than once a month.
The first couple of months were great then they started billing wrongly and have been complaining since December but nothing had been done and zero communication when I phone I just get empty promises have had to complain to the energy ombudsman now
March 16, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Great service
Great service and assistance from Aatiqah on the phone setting up our online account. All very quick and easy.
March 16, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Aatiqah. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Lihle was excellent with his…
Lihle was excellent with his communication skills and assisted me with two problems.
I would not usually take the time to comment but in this instance it is more than deserved, especially as it is increasingly dificult to get attentive productive service.
Thaks again Lihle
March 16, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received attentive productive service from our advisor Lihle. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
So helpful and made the changes very…
So helpful and made the changes very easy to complete
March 16, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Excellent Service so far
Since joining this company who are based very close to my house, I have had very good experience with them.
I hope they continue the same service & wish them every success to grow the business
March 6, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Harry was amazing helping us sort out a…
Harry was amazing helping us sort out a complex query.
March 12, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Harry. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The agent was polite and patient
The agent was polite, patient, competent and resolved the issue that I called about.
March 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
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