Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laurence was very helpful without being…
Laurence was very helpful without being pushy, he tried to get the best deal for us.
April 22, 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sandra was quick to understand my…
Sandra was quick to understand my query, and quick to get a resolution. Can't ask anymore than that.
April 8, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a efficient service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Efficient and professional service
Efficient and professional service. Laurence is extremely helpful and goes the extra mile to support our needs
April 21, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Great dealing with Massimo Rinaldi…
Great dealing with Massimo Rinaldi today, help me get a new contract
April 22, 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Massimo. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Change to new supplier
Ollie was very informative, professional and talked me through everything I needed to know without me having to ask for more info. Process was easy and well defined.
Would deifinitely recommend. This provided a big saving on my current tariffs. Customer service 10/10
April 22, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Ollie. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sandra helped me sort out an issue
Sandra helped me sort out an issue, very helpful and a pleasure to deal with.
April 21, 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
I have an ongoing dispute with smartest…
I have an ongoing dispute with smartest energy and had to make many calls to no avail,Spoke to a lovely lady today Jamie Lee and felt like she had the time to actually listen and check a few things for me, felt like I can actually see the light at the end of the tunnel thank you Jamie Lee
April 21, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Avoid at all costs but most of these…
Avoid at all costs but most of these energy companies are equally useless to be fair.
4 months in, 35 phones call and they still cannot get the billing correct, goodness knows where they are getting the meter readings from but despite supplying them readings monthly they are still invoicing around £6,000 per month for around £550 per months worth of use, meaning a debt of £0 is showing as £20,000.
5 weeks ago they said they had arranged for Energy Assets to come and look at the non functioning meter and 5 weeks down the line Energy Assets are still awaiting the job to come and do the work.
Simple things the customer services can deal with, anything mildly complex they fall to pieces. Avoid.
April 20, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Mikey has been very attenuative and…
Mikey has been very attenuative and supportive of our new account today
April 21, 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Mikey. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Excellent Customer Service
I called customer services and my enquiry was dealt with very well by a highly professional team member, named Nuraan. I couldn't have wished for better advice
This company is very good value, and offers a great service.
April 21, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Nuraan. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The customer service representative…
The customer service representative Jamie Lee was very thorough in what she needed to do with my questions.
Very polite and patient.
April 21, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Jamie Lee. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Kayla was very pleasant and ever so…
Kayla was very pleasant and ever so helpful. I received a 5+ Stars service!
April 20, 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Kayla. Your feedback has been passed on to them. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
The advisor Cleopatra was very helpful
The advisor Cleopatra was very helpful, i got cut off from the call and Cleopatra called me back right away. Cleopatra was able to resolve my issue right away.
April 20, 2026
Unprompted review
Reply from SmartestEnergy Business
We appreciate you taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Cleopatra. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Ollie was amazing and helped me out…
Ollie was amazing and helped me out throughout the transition. Thank you.
April 20, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Ollie. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Good call handling…
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult call.Unfortunately the problem I had was caused by previous email communications which the company says weren't received and the matter is still ongoing .
April 17, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very helpful Customer Service department
Very helpful Customer Service department
April 20, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Much improved U.K
Much improved U.K. support.
I had to phone recently and spoke with Ellis who I have to say was extremely helpful and put my mind at rest during my account changeover. Explained everything clearly, good support.
April 20, 2026
Unprompted review
Reply from SmartestEnergy Business
Thanks for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Ellis. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
cannot get a reply as noone wants to…
cannot get a reply as noone wants to take accountability for their incompetence!!!!
saty clear from this company,overcharged me for months and now nobody can refund or credit the thousands of pounds onto your account.
just go with someone that wont say we tried to locate your account but couldnt find the name. or if you are lucky and get a reply with we have matched your name with the account and passed your details to the customer service people and get no reply whatsever.
joke of a company
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
My shop got smashed into by a police…Fresh 2 go 2 prestwick rd Ayr Ka88la
My shop got smashed into by a police car from Ayr police station in Scotland 🏴.early hours of July 14th. We were in holiday. Shop was closed for 6 months. Bills always up to date been in business for 14 years owe nothing to anyone/ business.Even paid the bills up 2 date as possible. No income living of bare minimum. Finally got back 2 work on 29th December paid over the odds 2 get ahead with our finances & they emailed every single morning/ txt shop phone every single morning “ telling us 2 evacuate the building our electricity is going 2 b shut Down. They constantly harrised us 2 the extreme we changed suppliers. Now we are finding it difficult 2 get our money back as we where always in credit. They owe us Quite an obstanible amount & are making it difficult 2 getting this paid back! Staff no help whatsoever. AVOID!
July 14, 2025
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
Good company to start off with unless somebody screws ut up for you. THE POLICE
Good company to start off with, but when we were closed for 6 months as a police car crashed into our shop, they put us on an emergency tariff which consisted in an email at 6am every morning and 4 text messages on the shop phone every day! And we are closed weekends so monday was 12 texts… also said we could not change suppliers as we signed a contract in October 2025 until 2050! Did no such thing!!! So finally got away from this shithole after many phone calls and complaining, 5 months of the above for no fault of our own🤬 Company name.
FRESH 2 GO
AYR
KA88LA
November 29, 2025
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services team to investigate.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
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