After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... See more
Company replied
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See what reviewers are saying
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... See more
Company replied
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... See more
Company replied
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... See more
Company replied
Company details
Written by the company
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contact info
United Kingdom
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2.2
Poor
502 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smartshavy
Hi Christina, I'm sorry to hear that you had a negative experience with the product. It's disappointing when you do not get the desired results with your purchase. It's a rare case that SmartShavy is not up to the customer's expectations. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark because of some unknown reasons. But you don't have to worry at all; as I have checked, one of our representatives is already in touch with you to resolve this matter. We are confident that with your cooperation, this issue will be resolved with the best possible resolution. I will also monitor this to ensure that the issue gets resolved swiftly. We will try our best to ensure your satisfaction.
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Long-Lasting Quality
Smartshavy is built to last. It's durable and well worth the investment.
September 19, 2023
Unprompted review
Reply from Smartshavy
Hello Leigh, Thank you for your positive review! We take pride in ensuring that Smartshavy is built to last and provide a durable product that is worth the investment. We appreciate your feedback and hope you continue to enjoy the reliability and longevity of our product.
I had a parcel put through my letter…
I had a parcel put through my letter box from you. It is not what I ordered. I ordered a shaver and have received a small usb light. I have paid £29.99 for this and am fully disappointed. I want my shaver not a lamp
October 11, 2023
Unprompted review
Reply from Smartshavy
Hello Debbie,
We make sure to conduct quality checks on all our products before sending them out, so it might have been a mistake by the carrier. We genuinely want to assist you, so please contact our dedicated customer support at contact@smartshavy.com. We are determined to provide you with the most satisfactory solution.
The customer service at the Smartshavy …
The customer service at the Smartshavy is outstanding. The staff is knowledgeable and always willing to help me find the right products for my needs. I appreciate their expertise and friendly attitude.
October 11, 2023
Reply from Smartshavy
Hey Alfie, Thank you for your kind words and for taking the time to write a review – we really appreciate it! We are delighted to hear you had such an excellent experience and we are happy to have been able to meet your needs. We look forward to helping you again soon!
Purchased one of the smart shavy units…
Purchased one of the smart shavy units and it worked fine for a bit but once it was recharged it stopped working completely so disappointed with it
October 10, 2023
Unprompted review
Reply from Smartshavy
Hey Liz, I am really sorry for your bad experience. There are very rare cases where items get damaged while in transit. Your Smartshavy stopped working after charging, so the chances are that our product's battery got damaged during shipment, which is why I have gone forward and placed a replacement order for you. You are advised to kindly respond to us at contact@smartshavy.com. I will be looking for your response.
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Wow absolutely love my smartshavy its…
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem changing the heads really like it would definitely recommend
October 8, 2023
Unprompted review
Reply from Smartshavy
Hello Barbara, We're delighted you had a great experience with Smartshavy and are thankful for your positive review! We're so glad you found changing the heads easy and are thankful for your recommendation.
Quick and easy little shaver
Just used my smartshavy for the first time, it was quick to charge and very easy to use. Much faster and easier than the trimmer i had been using before. The blades are easy to change, just push from the back. Highly recommend.
October 9, 2023
Unprompted review
Reply from Smartshavy
Hello Nicola, Thank you for your kind words! We are delighted that you are happy with the performance of your smartshavy. We appreciate your detailed review and are glad you found it easy and quick to use.
It was very easy to use
It was very easy to use. It's size was comfortable and easy to hold. As an older woman having a stroke I couldn't hold on to things well. This was comfortable and I didn't drop it once. Will purchase again in future.
October 5, 2023
Unprompted review
Reply from Smartshavy
Hi Myra, thank you very much for your review! We appreciate it and value your experience. We are glad to hear that our product was comfortable enough for you to use despite your condition. We will continue to strive to create products that are easy to use and comfortable for anyone. Thank you for your support!
DO NOT BUY.
DO NOT BUY.
Do not buy from this company absolutely shocking. I ordered the smart shave waiting weeks for it to come. It eventually came and was faulty. I contacted customer service was asked to provide a video which I did. Was told that on close inspection the head was on the wrong way. I have turned the head and it still doesn’t work.
I have requested a refund and I’ve been told no. I’m now seeking further action as I’ve never dealt with such an appalling company. With a fault product everyone is in tiled to a refund.
Stay away and don’t buy
October 8, 2023
Unprompted review
Reply from Smartshavy
Hey Leanne, I am really sorry for the issue you have faced. I understand this is not the experience you wanted to have with us. I want to assure you that we take customer satisfaction very seriously. Kindly note that in very rare cases, the head can be damaged in shipment, and we are working hard to ensure this never happens. We have sent you a 3-head replacement for your damaged head. You are advised to kindly respond to us at contact@smartshavy.com. I will be on the lookout for your response. Customers like you are assets to our company, and we will try our best to ensure your satisfaction.
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Life-Changing Product
I was tired of traditional methods, so I tried Smartshavy. It's a lifesaver, and I feel more confident than ever.
October 2, 2023
Unprompted review
Reply from Smartshavy
Hello Alissa, Like you, I was also tired of the conventional methods and decided to give Smartshavy a shot. To my delight, it turned out to be a lifesaver! Not only has it revolutionized my approach, but it has also boosted my confidence like never before. Thanks to Smartshavy, I now feel unstoppable.
Impressive Battery Life
I use Smartshavy daily, and the battery lasts a long time. It's super convenient for quick touch-ups.
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Bertha, Great to hear! I was in the same boat, looking for something different from the typical methods. Smartshavy came to the rescue and truly changed the game for me. It's amazing how this innovative approach can make such a difference in how we feel about ourselves. Thanks to Smartshavy, I can confidently say goodbye to traditional methods forever.
Great razor
This razor is the best thing I've bought for a long while. I can use it without worrying about it making me feel sore or uncomfortable.
August 7, 2023
Unprompted review
Reply from Smartshavy
Hello Sharon, I'm glad to hear that you're enjoying the razor! It's always great to find a product that helps you feel comfortable and at ease while using it. Thank you for sharing your positive experience with us!
Absolute scam!!!!!
Absolute scam!!!!!
I’ve had my Smartshavy a short period of time. It charged once and since then states charged but doesn’t work. The head for shorter hair is the biggest con, advertised as laser but does nothing. AVOID AT ALL COSTS!!!
Save your money as it’s a complete con.
October 6, 2023
Unprompted review
Reply from Smartshavy
Hello Jane, I apologize for your unfortunate encounter with our product. It can be disheartening when the expected outcomes are not met. While it is unusual for SmartShavy to not meet our customers' expectations, in your situation, we fell short due to unknown factors. However, there's no need to be concerned. We recommend that you contact our specialized customer support, providing your order number, so that we can assist you in obtaining a replacement or refund.
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Buy one asap
This is an excellent product that really works and you don’t need any gel or water . I would thoroughly recommend
October 5, 2023
Unprompted review
Reply from Smartshavy
Hello Vivien. Thank you for taking the time to share your positive experience with our product! We are delighted to hear that it actually works well for you. We take pride in designing products that deliver efficient and effective results. Additionally, we appreciate your mention of not needing gel or water, as that shows the convenience and user-friendliness of our product.
awful product, doesn’t work
Received today, absolute WASTE of money. The heads are not the easiest to get off which resulted in me getting cuts on my fingers. The light comes on when in contact with skin but the shaver doesn’t do anything. After seeing really good reviews about this I decided to try it but now wish I hadn’t. DO NOT bother buying this, I highly doubt you will be satisfied. Really do not recommend!!!
October 5, 2023
Unprompted review
Reply from Smartshavy
Hello Kelsie, We apologize for any inconvenience caused. The Smarthavy is specifically designed to provide a close shave, so any issues with its effectiveness may be due to incorrect usage. We fully understand the disappointment when a purchase does not meet your expectations. It is rare for the SmartShavy to fall short of customer satisfaction. We strive to offer the best experience with our product, but unfortunately, in your particular situation, we have not been able to meet the high standards for unknown reasons.
Razor arrived fine
Razor arrived fine . It’s ok . 1 part (the bit that’s meant for the very short hair) does absolutely nothing from what I can see 👎🏼. The trimmer attachment is fine and does work . Not easy to change the attachment heads as I’ve gave myself 2 sore cuts in the process. So overall , it’s ok . Would I recommend- not really :-(
October 2, 2023
Unprompted review
Reply from Smartshavy
Hello Sara, We are really sorry for the inconvenience caused. The Smarthavy is designed for a close shave. The inefficiency of the product may be linked to the wrong usage. We understand how frustrating this has been for you. Kindly note that removing the head is actually super easy when done correctly. To change or replace heads, place your thumbs on the back of the Smartshavy (the blank side). Push gently toward the front in an upward motion. The head will separate from the body. Furthermore, I have also sent you an email explaining this in detail. You are requested to kindly respond to our email at contact@smartshavy.com. Your understanding will be highly appreciated.
Compact and easy
It is really compact and easy to use. Love how it has transformed my shaving routine. On occasions got waxing done. Love this compact process no more waxing for me. Love how it lights up to provide more visibilty. All in a love tbis
October 5, 2023
Unprompted review
Reply from Smartshavy
Hello Cath, Thank you for your positive review! We're thrilled to hear that our product has transformed your shaving routine and eliminated the need for waxing. The compact design and ease of use are indeed some of our top priorities, and we're glad that you appreciate them. We're also glad that the visibility provided by the light feature has enhanced your experience.
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I love my smartshavvy
I love my smartshavvy, it doesn’t give me the usual shaving rash I get, so makes me feel more comfortable when going swimming, it’s small and compact for me to take on holiday with me!
October 2, 2023
Unprompted review
Reply from Smartshavy
Hello Rebecca, Thank you for sharing your positive experience with the smartshavvy! We're delighted to hear that it has helped you avoid shaving rashes and made you feel more confident for swimming. Its small and compact design also makes it convenient for travel. We appreciate your feedback and hope the smartshavvy continues to meet your expectations.
Rubbish
Doesn't even work. The product is a scam. Doesn't even shave 🪒 the head is faulty and even if you get replacement heads it still does not do the job. I've chucked mine away as it's rubbish.
September 20, 2023
Unprompted review
Reply from Smartshavy
Hello Joanna, It's a rare case that SmartShavy is not up to the customer's expectations. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark because of some unknown reasons. But you don't have to worry at all; we suggest you reach out to us at our dedicated customer support with your order number to get your replacement or refund done.
Very helpful
The Delivery was slow and I explained I was going on holiday and it arrived straight away. Very pleased with the help I got and the shaver is brilliant 🤩 lovely smooth skin and no rash or soreness at all !! Would highly recommend.
October 1, 2023
Unprompted review
Reply from Smartshavy
Hello Dawn. Thank you for taking the time to share your feedback! We apologize for the slow delivery initially, but we are glad we were able to resolve the issue promptly and get your shaver to you before your holiday. We are delighted to hear that you are pleased with the help you received and that the shaver has exceeded your expectations, providing you with lovely smooth skin and no rash or soreness. Your recommendation means a lot to us, and we appreciate your trust in our product. 💖😍
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