After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... See more
Company replied
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See what reviewers are saying
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... See more
Company replied
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... See more
Company replied
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... See more
Company replied
Company details
Written by the company
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contact info
United Kingdom
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2.2
Poor
502 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
loving the smartshavvy
loving the smartshavvy, no more crying in the beauty parlour because waxing hurts. love the two heads. i was sceptical because i bought another company's product first, which was no good whatsoever. The Smartshavvy is 100% better.
October 4, 2023
Unprompted review
Reply from Smartshavy
Hello Yyonne, Thank you for your positive feedback! We're thrilled to hear that the Smartshavvy has made your beauty routine a pain-free and enjoyable experience. We appreciate your trust in our product, and we're proud to deliver a superior shaving solution with the dual heads💖
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Smartshavy
Smartshavy is a basic electric shaver but doesn't give me any rash, it glides along smoothly, removing all hairs effortlessly and smoothly. Delivery took around 2 weeks. Good customer service and prompt response to emails.
I would highly recommend. You won’t regret it.
October 4, 2023
Unprompted review
Reply from Smartshavy
Hello Claudia, Thank you for taking the time to leave such a positive review! We're delighted to hear that you are pleased with Smartshavy's performance and its ability to glide smoothly without causing any rashes. We understand the importance of timely delivery and excellent customer service, so we're glad to know we met your expectations in that aspect as well. Your recommendation means a lot, and we appreciate your support.😍
Not as easy to use as ad makes out
Wasnt kept as informed of status of order as would have liked. Product size neat and compact that wanted but using wasnt as easy or effective as the ad makes out. Was rather disappointed but Im persevering with it.
August 25, 2023
Unprompted review
Reply from Smartshavy
Hello Kathy, Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of updates regarding your order. We strive to keep our customers informed every step of the way and we apologize if we fell short in this area.
Regarding the product's effectiveness and ease of use, we understand your disappointment. We always strive to present our products accurately and we apologize if the advertising may have led to misleading expectations. We appreciate your perseverance and your willingness to give it a try despite these challenges.
SCAMMERS DON'T BUY
Wish I'd read these reviews before parting with £69.98 to these scammers I've not received my order an had one email from someone called Sally after I threatened to go to my bank an trading standards she said there had been a glitch in their system as the tracking was shown delivered an that now my parcel was in transit another lie she said she was happy to answer any questions I have I've sent more emails to no avail so Sally has lied again Please people do not an I repeat DO NOT ORDER FROM THIS COMPANY unless you have money to through away
Today I'm going to contact Trading Standards an have an appointment with my bank an hopefully I'll be able to recover my money
SMARTSHAVY yous are disgusting stealing peoples money despicable 👿
October 4, 2023
Unprompted review
Reply from Smartshavy
Hello Debbie, We want to acknowledge and address your concern. We completely understand that it is not possible to provide feedback on something you have not yet received. As per the tracking details, your order is currently in transit under the tracking number H01RYA0012344093. We expect your order to reach you within the next two working days. We want to assure you that we never misguide our customers based on their tracking information. Any confusion that may arise is solely due to a system glitch. Our main focus is to ensure 100% customer satisfaction, which is why we kindly request you to reach out to our dedicated customer support team for resolution of your problem. We highly appreciate your understanding in this regard.
I love this
I love this. It’s soo easy to use and has made dehairing so much quicker and easier.
September 4, 2023
Unprompted review
Reply from Smartshavy
Hello Kim, Thank you for your positive review! We're delighted to hear that you find our product easy to use and that it has made the hair removal process quicker and easier for you. It's always our goal to provide convenient and efficient solutions for our customers. 🎉💖
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Wish i had read these reviews before…
Wish i had read these reviews before ordering. Flimsy product not fit for purpose very toy like. Emailed to complain no response or refund received
July 23, 2023
Unprompted review
Reply from Smartshavy
Hello Joanne, I apologize for the negative experience you had with our product. It is disheartening when you do not achieve the desired results from your purchase. It is unusual for SmartShavy to not meet our customers' expectations, and we strive to provide the best experience with our product. However, in your particular case, we acknowledge that we have fallen short for unknown reasons. Please rest assured that we are here to help. We recommend contacting our dedicated customer support with your order number, and they will assist you in getting a replacement or refund.
I love it for under my arms
I love it for under my arms. Other razors are too large and cut me like crazy. Doesn't leave the smoothest finish ever but it is worth it just for my underarms.
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Tammy, Thank you for your review! We're glad to hear that our razor is the perfect size for your underarms and that you find it safe to use. While it may not provide the smoothest finish, we appreciate that you still find it worth it for your underarms.
Reply from Smartshavy
Hello Emma, Thank you for your review! We're delighted to hear that you're enjoying our shaver and finding it effective. We understand that the noise level may not be ideal for you, and we apologize for any inconvenience caused. We appreciate your feedback, and our team will make note of it for future improvements.
My smartshavy never worked
My smartshavy never worked, I emailed them and received no response. Money down the drain I guess
August 25, 2023
Unprompted review
Reply from Smartshavy
Hello Christa,
I'm sorry to hear that you had a negative experience with the product. It's disappointing when you do not get the desired results with your purchase. It's a rare case that SmartShavy is not up to the customer's expectations. We are trying to provide our customers with the best experience with our product, but unfortunately, in your case, we are not up to the mark because of some unknown reasons. But you don't have to worry at all; we suggest you reach out to us at our dedicated customer support with your order number to get your replacement or refund done.
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Easy to use works well
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Lisa, Thank you for your positive review! We're glad to hear that our product is easy to use and is working well for you. 💖
Smooth smartshavy
Leave your body feeling so smooth and no more razor bumps
June 19, 2023
Unprompted review
Reply from Smartshavy
Hello Shazalia, We appreciate your feedback! It's great to know that our product leaves your body feeling smooth and helps to eliminate razor bumps. We strive to provide effective solutions and are thrilled to see that you're seeing positive results. 💖🙌
What a complete waste of money
What a complete waste of money. It does not do what is says I was back to using a razor as the shaver didn't remove nothing. Dont waste your money on it buy cheap pay twice
September 29, 2023
Unprompted review
Reply from Smartshavy
Hello Julie, We apologize for the negative experience you had with our product. It is unfortunate when a customer does not achieve the desired results with their purchase. At SmartShavy, it is uncommon for our product to fall short of expectations. However, in your case, there may be unidentified reasons or incorrect usage that contributed to the issue. Rest assured, we are here to assist you. We recommend contacting our dedicated customer support team with your order number, as they will be able to assist you with a replacement or refund.
Basic Electric Shaver
Smartshavy just a basic electric shaver nothing special to be honest and does not give you that smooth finish. Delivery took around 2 weeks. Good customer service and prompt response to emails.
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Wendy, Thank you for your review. We appreciate your honest opinion. We apologize if our electric shaver did not meet your expectations in terms of providing a smooth finish. We take your feedback into consideration as we continuously work to enhance our products. We are glad to hear that you had a positive experience with our customer service team.
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I have been waxing for years
I have been waxing for years, I have actually purchased two smartshavys incase one broke , I have been able to use on more intimate places without rashes etc , which is why I waxed for so long 😊
September 1, 2023
Unprompted review
Reply from Smartshavy
Hello Nicola, Thank you for sharing your positive experience with smartshavys! It's great to hear that you have found them effective and gentle enough to use on intimate areas without any rash issues. Your loyalty to the product speaks volumes about its quality and effectiveness. Keep enjoying your waxing journey with smartshavys! 😊
Reply from Smartshavy
Hello Laura, Thank you for your positive review! We're glad to hear that you received your Smartshavy quickly and are loving it. We aim to provide fast and excellent service to our customers. Enjoy using your Smartshavy! 🥰
This is the best shaver I have ever…
This is the best shaver I have ever owned, it’s cordless so you can take it in your bag and take it away with you. No shaving rash, silky soft.
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Rachel, Thank you for your feedback! We're delighted to hear that you're enjoying your cordless shaver and that it's been a game-changer for you. We understand how important it is to have a portable option that provides a smooth and rash-free shave. We appreciate your support and look forward to continuing to exceed your expectations in the future.😍💖
Works fantastically no rashes or cuts…
Works fantastically no rashes or cuts fab product highly recommend
January 20, 2023
Unprompted review
Reply from Smartshavy
Hello Hannaford, Thank you for your positive feedback! We're delighted to hear that our product is working well for you and hasn't caused any irritations or injuries. We appreciate your recommendation and hope it continues to meet your expectations.💖
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Say hello to pain free shaving.
I have used many creams, waxes, shaving razors etc. When it came to my intimate area I would always get nicks and razor bumps. Now it is a smooth sailing experience. I can shave with confidence, knowing I’m no longer going to wince in pain or cut myself causing myself to bleed. It glides along smoothly, removing all hairs effortlessly and smoothly. I would highly recommend. You won’t regret it.
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Dear, Thank you for sharing your positive experience with us! We are delighted to hear that our product has helped you achieve a smooth and pain-free shaving experience in your intimate area. Your recommendation is greatly appreciated, and we are glad that our product has met your expectations.
Absolutely loved my smartshavy
Absolutely loved my smartshavy, left my legs feeling so smooth. Would recommend everyone try it
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Anon, Thank you so much for your positive feedback on your experience with the smartshavy! We are delighted to hear that it left your legs feeling smooth. We appreciate your recommendation and hope that more people can enjoy the benefits of using this product as well. We also have some exciting news for you! We are currently running a special giveaway for our valued customers like you. To find out more details and participate in this offer, please contact our dedicated customer support team.
Good value for money my legs feel great…
Good value for money my legs feel great very happy with your product
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Angela, Thank you for leaving such a positive review! We're thrilled to hear that you find our product to be a good value for money and that it has made your legs feel great. We strive to provide the best possible experience for our customers, and your feedback reassures us that we're on the right track. We also have some exciting news for you! We are currently running a special giveaway for our valued customers like you. To find out more details and participate in this offer, please contact our dedicated customer support team.
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