Smart Wheels b.v Reviews 314

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the car rental process smooth and easy. Many people highlight the excellent condition of the cars, often describing them as new, clean, and well-maintained. The service is frequently noted for its efficiency, with quick pick-up and drop-off experiences, and a seamless overall user experience. However, some customers also noted issues with the cleanliness of their assigned vehicle or reported that certain features, like touch screens or remote controls, were not functional. A few people mentioned that the fuel tank was not completely full upon pick-up, and some found the process of loading heavy luggage into the car challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Product

Clients share positive opinions on the product, frequently highlighting that the cars are new, clean, and in... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Quality

Users describe positive interactions with quality, consistently praising the cleanliness and condition of the... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the rental... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coming off a cruise boat in Curacoa, the closest car rental agencies were booked and crowded. A very short walk brought me to the cool and quiet office of Smart Wheels. I was met by Judaily who was ve... See more

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and w... See more

Rated 5 out of 5 stars

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car. Only thing that’s good to... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

314 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Holiday Bonaire

The pickup and return of the vehicle was very quick and easy. The people of Smartweels were very kind and helpfull.
The car was clean.
We had a great time at Bonaire with the car from Smartweels

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy peasy

Easy going, pick up easy, return easy and above all a nice experience, well maintained and nice car perfect for the island

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great car super experience

We were super happy with our car during our stay. On Arrival direct contact via whatsapp. We got clear instructions where to pick up the car. A shuttlebus brought us to the car. Walked around the car. And there we go. Clean, new car. The car was fantastic. When we return the car was also super easy.

We for sure recommend this rental car company

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, friendly staff who even give tips on what to do on the island. Also a nice car

October 14, 2025
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Rated 1 out of 5 stars

BEWARE DO NOT USE

We received the most Horrible experience with this Car Rental Co. we rented the car upon arrival and next day prior to receiving the car attempted to cancel due to the way the locals were driving (dangerous and feared for our lives) They refused and literally forced us because no one (manager/supervisor) would get on the phone. They are rude and just want your money DO NOT USE. BEWARE

October 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Coming off a cruise boat in Curacoa

Coming off a cruise boat in Curacoa, the closest car rental agencies were booked and crowded. A very short walk brought me to the cool and quiet office of Smart Wheels. I was met by Judaily who was very helpful and pleasant. The rental process was very quick and efficient. Not only that, but as a visitor, I was having difficulties with finding a scuba shop and using my American phone. Judaily was so helpful, she went above and beyond her job to help me. I recommend this establishment.

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

Book Online!

The experience to rent the vehicle was a little troubling. When I called, they mentioned they didn't have any cars available for today. They confirmed vehicles were available the next day and I asked them to make a reservation. I was referred to the website to make the reservation. Upon checking the site, I discovered there was a vehicle available for the original day, which I reserved immediately. From there, the pickup experience was seamless. The car was clean and gas tank full and I was on my way without delay. Returning the vehicle was also effortless. The process was complete in less than 5 minutes and I received the final invoice via email within 30 minutes.

August 8, 2025
Unprompted review

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