Smart Wheels b.v Reviews 

346
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally convenient locations situated right near cruise ports and hotels, which makes vehicle pickups and drop-offs completely seamless. Consumers consistently highlight the friendly, professional staff members who provide wonderful local guidance, ensuring that every visitor enjoys a smooth and welcoming rental process from start to finish. Though some reviewers were not happy with minor vehicle conditions or equipment issues like faulty touch screens and uncleaned interiors, people still found the modern cars very reliable for exploring the island. Visitors genuinely appreciate the well-maintained vehicles and overall excellent service.

What people talk about most

Service

Clients share positive opinions on service, highlighting seamless transactions and friendly staff. Reviewers... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally clean, nearly... See more

Staff

Consumers find staff to be positive, highlighting friendly and service-minded attitudes from the team.... See more

User experience

People report positive experiences with user experience, highlighting how easy the rental process is from... See more

Location

Users describe positive interactions with location, highlighting the great convenience of being situated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Low rates, full coverage, no deposit, great car, comfortable location (right beside the hotel)all very good. The best: MAEVERSON- he went above and beyond to ensure I would receive the car on Sunday,... See more

Rated 5 out of 5 stars

Easy to rent a car, very organised. No hassle. Just upfront the reservation, payment and insurance and on the day the ship is in port, getting the car under 5 minutes. Very friendly staff en exc... See more

Rated 5 out of 5 stars

I have never ever had such a quick and easy pick up and drop off of a rental car. Vehicle was perfect for our needs. We saw several tourist spots and then spent the afternoon at a beach. There were 3... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(346)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and was completed within minutes. No hassle! Great experience

July 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great experience

There were very clear instructions for picking up and returning the car. The shuttle from the airport to the car was there within 15 minutes.
Car (Kia Picanto) was nice and clean. Contact via WhatsApp was very convenient and direct. There was a small issue with the yearly taxes/insurance and that was quickly resolved. Very happy with this rental.

July 18, 2025
Unprompted review
Rated 3 out of 5 stars

Economy car was not available. Expensive rent.

Economy car was not available. I had to take a SUV. 18$ MORE Expensive.
I rent it for one day ( but a few days earlier another rent for 2 days) + 15$
Fuel was not full full. I did 80 km and put 16 liters fuel in it. When I said it to the desk, the answer was thank you.+8$
So it was a very expensive rent for me.

July 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

No problem with smartwheels

We wanten to rent the car for 2 days longer. That wasn’t any problem. We had contact with Misha, E-Mail contact was superb and friendly.
Keep up the good work👍🏻

Kind regards, Ron en Marieke

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy car rental

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car.

Only thing that’s good to know that you have some extras you can take on the car like no risk or road assistance.

June 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service. Rented a car spur of the moment after getting off on a cruise stop. Efficient, helpful service and clean vehicle. Thanks!

May 15, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Hassle free and easy car rental company

Nice staff at pick up of the car. No time consuming proces of long lines and showing creditcard and drivers licence etc. This is all done online prior to the trip. Some instructions of the car would have been nice. Ie explanation how to drive an automatic car. The instruction manual was not present in the car. I ordered a phone holder in the car. Unfortunately it was broken and we could not use it. The drop off proces is perfect, easy, quick and hassle free. I would use smart wheels again.

May 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Everything for convenience

Everything was organized to our greatest convinience.
The pick-up and returning- instructions were very clear (even with a video 👍🏼!) and helpful and if necessary we could always app or call for assistance. Luckily there were no complications, but it felt very secure, should we have needed more help.(of course only as far as we can be the judge of.) Thnks Riangelo!

April 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look