Smart Wheels b.v Reviews 

346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally convenient locations situated right near cruise ports and hotels, which makes vehicle pickups and drop-offs completely seamless. Consumers consistently highlight the friendly, professional staff members who provide wonderful local guidance, ensuring that every visitor enjoys a smooth and welcoming rental process from start to finish. Though some reviewers were not happy with minor vehicle conditions or equipment issues like faulty touch screens and uncleaned interiors, people still found the modern cars very reliable for exploring the island. Visitors genuinely appreciate the well-maintained vehicles and overall excellent service.

What people talk about most

Service

Clients share positive opinions on service, highlighting seamless transactions and friendly staff. Reviewers... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally clean, nearly... See more

Staff

Consumers find staff to be positive, highlighting friendly and service-minded attitudes from the team.... See more

User experience

People report positive experiences with user experience, highlighting how easy the rental process is from... See more

Location

Users describe positive interactions with location, highlighting the great convenience of being situated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Low rates, full coverage, no deposit, great car, comfortable location (right beside the hotel)all very good. The best: MAEVERSON- he went above and beyond to ensure I would receive the car on Sunday,... See more

Rated 5 out of 5 stars

Easy to rent a car, very organised. No hassle. Just upfront the reservation, payment and insurance and on the day the ship is in port, getting the car under 5 minutes. Very friendly staff en exc... See more

Rated 5 out of 5 stars

I have never ever had such a quick and easy pick up and drop off of a rental car. Vehicle was perfect for our needs. We saw several tourist spots and then spent the afternoon at a beach. There were 3... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(346)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Car Rental Experience at Curacao

I easily made my reservation online before my cruise. Once the ship arrived, we easily walked 3 minutes to the rental office at the port. The car was ready and waiting for us. I was given the key and off we went. It was an easy and great experience. We would have never reached the beaches we visited without a car. If you arrive by cruise ship to Curaçao use Smart Car Rental!

June 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Awesome for a short rental

I’m glad to have rented a scooter with Smart wheels at The ritz Village. It was really quick and easy.
The rental agent even gave me great tips and places to visit in priority. I recommend.

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists. I’m currently using my credit card provider to make a claim under sec 75. They have not replied to a cancellation and refund letter, failed to supply instructions on my consumer rights of return. Thankfully I’m in a position to sit back and let the process play out - stay clear

May 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Easy walk from cruise ship dock to car

Easy walk from cruise ship dock to car. Easiest car rental check in I've ever had. Nice clean car. Wish we could have dropped the car off later than 5PM. Map was provided upon request.

April 1, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly and social

They where verry helpfull en friendly. And where able to help us kindly voor a fitting solution with our stay and transfer to the airport. Thanks Smart weels and we sure will recommend youre compagnie. With kind regards. B Beekamp from the Netherlands

March 21, 2024
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Rated 4 out of 5 stars

The rental made it easy and affordable to see all that we wanted to.

The rental really made a positive impact on our vacation - we loved touring the island and seeing the sites. The young man who made the arrangements was very good and cooperative, unfortunately him being alone at the desk does cause long waits for clients and a second staff member to run and check on vehicle status, or shuttle cars back an forth for service users would really make for a positive experience. The young man can't do it all in a timely manner when left on his own.

February 1, 2024
Unprompted review
Rated 4 out of 5 stars

EZ Rental, no waiting

Reasonable price and I did not have to wait for a car. I expected an American vehicle, but received a SUV made in China which turned out OK. Suggest paying for all insurance option and pre-paying to fill gas tank.

February 1, 2024
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Rated 5 out of 5 stars

Very ok

everything went like planned, good and secure communication, quick reaction,
car was new and allright

January 21, 2024
Unprompted review
Rated 4 out of 5 stars

Super Easy

Super easy to walk in and get our key. Our little Kia Picante was brand new and clean. We loved the great gas mileage. Our only complaint is that we got our car at the cruise port and when it was time to return it and get on the ship, the office was locked and no one around. I called twice with no answer. My husband had to search around the port area and finally, after 10 minutes or so, he found someone. They stated their person never showed…how bout a sign on the door or something? We shouldn’t have to track them down. Anyways, that was our only issue. Otherwise, everything was great!

December 24, 2023
Unprompted review

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