Quick delivery, but not as promised. Told Thursday delivery, but not delivered until Saturday! Great price, but next time I'll order it 3 days earlier.
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Review summary
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Reviews shaping this summary
Tudo correto. Apenas dois dias de atraso na receção, mas porque tb apanhou o fim de semana.
Company replied
Super product at a great price, but they should let buyers know it takes a week or more to deliver...
Company replied
Great product at a great price, but the delivery from Spain took 4 days longer than expected
Company replied
Company details
Written by the company
Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- smashinn.com
3.9
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good product great price longish wait…
Good product great price longish wait for delivery as comes from Spain I think.
February 7, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Wrong delivery
Wrong delivery, created no account so not possible to return the wrong delivery.
February 5, 2026
Unprompted review
Reply from Smashinn
Dear Philippe,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated your case, please consult your message received from our customer service team!
We have taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
Our apologies for any inconvenience.
Kind regards
Great selection of products / good prices
Great selection of products, good prices and the customer services / returns process has been accommodating when needed
January 23, 2026
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Shipping takes long, intransparent about shipping times.
Shipping takes ages. Ordered a padel racket 7 days ago. The supposed delivery was to be the 6th of Jan. The order was given on the 1st of Jan. It’s now the 7th and the status still reads “on delivery to shipping center”
It’s been unchanged for multiple days. After contacting support on the 5th, I was guaranteed that my parcel would be shipped out within a “couple of hours”
2 days later no change.
I’ve messaged them again. This morning I was told that the parcel had arrived in their warehouse and they’re waiting for final delivery. Until this noon 7th Jan 7pm no change.
Instead of being transparent about shipping times (perhaps weekend and no work on the weekend) and shipping problems (which I could understand and not be annoyed, it’s out of their control) they reassure you, that your package will get sent out “any moment now”
Feedback to trade inn: Transparency and honesty! (-;
Edit: 10th of Jan and still no change!
Avoid !!!!
Final edit: gotta leave it to DPD. Received the package after 13 days from this slow start. DPD got it to me in 2 and a half days. So the real champion was DPD. 13 days for a racket to come. (Shipping took 2 and a half days) I’m wondering what you guys did the other 11 and a half days.
February 7, 2026
Unprompted review
Reply from Smashinn
Dear Florian,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
[ORDER STATUS MODIFIED] THE ORDER IS URGENT
You will receive an update shortly now, the product was received in our warehouse in Germany and will be sent out promptly.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Racket arrived damaged and submitted a…
Racket arrived damaged and submitted a claim on Friday 30th and still received no correspondence.
January 30, 2026
Unprompted review
Reply from Smashinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
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Package arrived very late, stole my money
Package arrived very late, and an item was missing. They still haven’t refunded me.
Don’t bother with this company. The processes are bad, I kept having automated messages.
I have contacted my bank to get my money back. Thieves!
Edit: Just look at their automated answer below. Pathetic.
November 28, 2025
Unprompted review
Reply from Smashinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Delivery was prompt and the shoes were…
Delivery was prompt and the shoes were exactly as described.
January 30, 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Competetive pricing and delivery as…
Competetive pricing and delivery as promissed.
The ball rescuer works fine with the containers for my padel-balls. I havent tested the result yet, but it keeps the pressure in the containers as promissed.
January 23, 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great product at a great price
Great product at a great price, but the delivery from Spain took 4 days longer than expected
January 26, 2026
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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Refund not received
Hi!
I placed an order on 30th nov 2025 (order no: 64262899) and then returned one item on 14th Dec 2025 (Return no 6892886). Looks like the parcel reached your warehouse or it's on the way. Last status that I got for it is on 21st Dec. Since then I have not received any confirmation of anything nor the refund.
I have reached to you multiple times but all I got was automatic responses. I have paid for the returned and shipped it and I find it unacceptable to wait so long for the return!
Please, prioritise solving this as soon as possible!
January 27, 2026
Unprompted review
Reply from Smashinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
28/01/2026 13:50:35 - Refund Amount: 95.04 EUR
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Poor Delivery Service
I placed an order for a NOX padel racket with Smash Inn on 19th January 2026, with an expected delivery between 22nd and 26th January. The tracking is not very clear / it hasn't updated since my parcel has been sat in one location for 4 days now. Smashinn padel is great for prices but seems to disappoint in delivery timelines. I would maybe hesitate on buying from here just because you don't know when your order will arrive and the communication through the messaging portal is very slow. Royal Mail tracking number says they have not received my parcel so I am expecting my order to take at least another 2 days which means at the earliest it will be the 28th January by the time my order arrives. Not ideal.
January 26, 2026
Unprompted review
Reply from Smashinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
I ordered a pair of trainers two weeks…
I ordered a pair of trainers two weeks ago and still haven’t received any delivery information.
The trainers were supposed to arrive a few days after I placed the order, which was important for me so I could continue with my sport.
I have contacted customer support several times to ask for help, but they keep saying that the delivery will arrive soon, which is simply not true.
I have requested a full refund, but the company is ignoring this request and only repeats that the delivery is about to happen.
At this point, I am not even sure what I am supposed to do.
January 12, 2026
Unprompted review
Reply from Smashinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
22/01/2026 09:57 Shipment out for delivery 07700 Tunes
27/01/2026 14:39 Recipient absent or closed 07700 Tunes
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Expensive shipping
Should make it clear that you are delivering from a different countries, and that shipping fees do not include customs charges etc!
December 17, 2025
Unprompted review
Reply from Smashinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
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Slow Delivery (Web site lies)
Placed order 11th Jan (Delivery due 13th to 15th), as it was quicker than an Amazon seller for the same item ordered from Smashinn, Attempted delivery was not until Saturday 17th when no one was in to take delivery (Item was 'signed for' so could not be left in my parcel box!!), then had to redirect to a Post office for collection on Monday 19th. Item arrived intact in a box in a bag but no other padding to prevent damage. Customer service did not respond to my requests regarding my item delivery. Will not be using again.
January 19, 2026
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Royal Padel Whip Padel racket.
I ordered a Royal Padel Whip Padel racket from this site. Payment went through fine, shipped and delivered to my U.K. address within a couple of days. Was much cheaper than other sites, packaged well and absolutely no issues whatsoever. Would 100% use again.
February 6, 2025
Unprompted review
Reply from Smashinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Bad experience
Item advertised as size 12-14 (adult). Item arrived and was age 12-14. When company contacted, they would not accept responsibility and wanted to charge £11.99 just for return label.
In response to the companies reply, the product was wrongly advertised as a size 12-14 when in fact it should have stated that it was for a child aged 12-14 as per the label on the product. The item was therefore wrongly advertised and misleading as the product was ordered for an adult.
December 28, 2025
Unprompted review
Reply from Smashinn
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
Site easy to use and good price
Site easy to use and good price. Delivery took longer than expected, however still arrived before the 25th so not a problem.
December 16, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Smashinn it they are not!!!!
Ordered padel tennis trainers for my daughter for Christmas on the 11th of December from Smashinn at a cost of £71 estimated delivery on 22nd of December, no sign by today 23rd of December emailed and the response, they haven’t arrived into our warehouse yet??? Thanks for your understanding omg what??? I was understanding it would be here for Christmas, what a shambles they obviously had ran out of these trainers but took my money anyway and kept me hanging, hoping that they would deliver within 14 days, cancelled the order and had to fight the Christmas shoppers to find a last minute alternative, will not be dealing with this company again.
December 11, 2025
Unprompted review
Reply from Smashinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
23/12/2025 13:15:10 - Refund amount: 71.41 GBP
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent service and a great product
Excellent service and a great product
December 22, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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